Zazzle Reviews

Name: Zazzle
Rating: 4.54

4.5 Rating 6,951 Reviews

89 %

of reviewers recommend Zazzle

Company Reviews

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Metrics

4.5

Based on 6,951 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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888-892-9953

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Jessica

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The numbers on the clock are very difficult to see on the black sections of the clock. I had to buy silver number stickers.”

Helpful Report

Posted 2 years ago

“Horrible and in a professional service. They think they charge too low of a price they cancel the item and they give you an unreasonable reason that’s why they cancel the item. The head cartoon character for children and they were like this is not approved when basically a picture I took from Google and they were complaining about it it was for a gift for a child and they canceled without even notifying me which was very bad and a professional not recommended purchase anything from them horrible service.”

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Posted 2 years ago

“I feel cheated. I spent £16.80 (£13.44 with discount code) on a self designed tote bag. Then charged £7.05 for delivery. It is worse than a £0.10p Tesco Tote bag! It is wafer thin - almost see through. Delivery took longer than quoted!”

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Posted 2 years ago

“Poster was 8x10 very disappointing!”

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Posted 2 years ago

“Sign was dented when we received it.”

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Posted 2 years ago

“Ordered a license plate holder. Expected a sturdy bedazzled plate. Added a message on the plate. The p,s in the message were cut off. The metal used to make this plate was sooo crappy that you could actually bend the plate with minimal pressure! Never again will I use zazzle!”

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Posted 2 years ago

“Shipping price way too high. Delivery took too long. I do not recommend. R3.”

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Posted 2 years ago

“I ordered business cards on their web site. The site is "horribly misleading" and I found that out an hour after my order. Now the idiocy begins, I cannot cancel my order, the site says I do not exist....they never sent the email confirmation they claimed they would......did they get their money off my credit card......OH you bet.....within seconds. I have to get my C/C company to cancel and refuse the transaction........this took me over 2 HOURS TONIGHT.......THESE PEOPLE ARE A SCAM.........STAY AWAY C. Allen”

Helpful Report

Posted 2 years ago

“I spent hours making boards for a funeral, which were supposed be delivered the day before the funeral. On the delivery date, which they set and why I went with them, the site claimed they were "busy" making the order and there was a "delay" but still had the original delivery date. I called to determine what was going on only to get a person that had no answers other than it wasn't going to happen as planned. I couldn't even speak to another person. Saying your "sorry" but "it's not my fault" is meaningless, dismissive, and weak. You represent the company. It is your fault. Not a reliable company. Not able to speak to anyone in charge. Dismissive attitude with no regard as to why people would use the product. Now I'm left scrambling for a funeral that is tomorrow. Grief is difficult enough.”

Helpful Report

Posted 2 years ago

“The table number cards that we ordered clearly said they are " Elegant Gold Table Numbers". The actually so called Gold, was more like camouflage. It was broken and multi colored. It's too bad...these are for my sons wedding, and there isn't enough time to have them redone!”

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Posted 2 years ago

“Received my order with wrinkles that damaged the overall look.”

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Posted 2 years ago

“I ordered a personalised golf towel costing £20.61 (the item was very small) and together with the padded envelope it weighed 100 gms. I was then charged £13.79 ($16.89 US) in shipping costs! I’ll never use Zazzle again.”

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Posted 2 years ago

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Posted 2 years ago

“They sure did charge the card quickly but no products showed up and no customer service that help you. Stay away and use more trustable sites.”

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Posted 2 years ago

“The items ordered looked so much better in the picture. When I received it, they are cheap and plastic. Very disappointed.”

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Posted 2 years ago

“During checkout did not see shipping will ship in 2/3 weeks. Never again I needed my item for a party and I had to email just to find out it takes this long. Poor delivery”

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Posted 2 years ago

“I changed the wording BEFORE placing my order, but the order came with the original wording. The cards say “Jalane & Stephan” instead of “Steve & Jalane”. It seems as if the website was unable to delete the original wording and defaulted to it when I placed my order. Now I have “Save the Date” cards that are useless!”

Helpful Report

Posted 2 years ago

“I ordered memorial cards for my mother who had just passed away. The cards came with a 1/4” offset, that is to say if you cut out the cards the front was perfect and the back had 1/4” missing off the side. When I contacted them they said the problem was with my initial order. (Umm all you do is fill in the blanks and upload a photo, not sure how that was my fault). They said they who do an edit that I should use which I did. Please keep in mind that I’ve now paid for shippping twice which is almost $30! We’ll the cards came again today…with a 1/4” offset AGAIN! how can a company have zero quality control?? I’m in a hurry what excuse they’ll use this time seeing as it was their edit that I used. Please don’t order from here. I didn’t get the cards in time for the funeral and now I’m already out $30 in shipping with nothing to show for it.”

Helpful Report

Posted 2 years ago

“I ordered the memorial flag and the pictures were great. The issue I have with the flag is on their website they stated that, "Our garden flags are printed on 100% weatherproof polyester that won't fray or fade." It didn't last a year without it fading. When I contacted them they stated that it's normal for it to fade with it being in the sunlight. I then replied with the statement on their website that states it won't fade and they said they would inform their production team and offered a 50% discount off any item lol”

Helpful Report

Posted 2 years ago

“I placed an order for business cards with express delivery ($23 extra). Needed them ASAP. I logged onto my account the next day to check the order status and found out it was cancelled— no email or text notification whatsoever. I understand if something I put on the cards violated the company's guidelines. However, to not notify me, especially when I'm paying a high delivery fee for EXPRESS shipping (the maximum amount), is incredibly bad customer service and highly unprofessional. Shop for personalized items as well.”

Helpful Report

Posted 2 years ago

Zazzle is rated 4.5 based on 6,951 reviews