Zazzle Reviews

Name: Zazzle
Rating: 4.54

4.5 Rating 6,956 Reviews

89 %

of reviewers recommend Zazzle

Company Reviews

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Metrics

4.5

Based on 6,956 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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888-892-9953

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered face mask for my family on May 8th, 2020. It is June 21st and we have not received one mask yet. What angers me the most is their website is still taking orders for masks and saying that they will be delivered in 10 to 14 days. How can they say that they will deliver new orders when they can not get the previous orders filled out.”

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Posted 4 years ago

“I ordered 1 mask in early May and still have not received it. But they have taken the money from my Account. The delivery date was supposed to be June 8th, then June 16th, then they said they couldn’t give me a date. I’d like to just get my money back, but you can’t get through to them. Hopefully they resolve these issues, and they are not Really as shady as they are starting to look...”

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Posted 4 years ago

“I ordered a Biden Face mask on May 14 and Zazzle charged my credit card account on May 15. I never received the mask, even though my Zazzle account indicated that the mask had been shipped. When I wrote to the company, I received a form letter in return indicating they would contact me in 3-5 business days. Never heard a word. TOTAL RIPOFF! BE CAREFUL WITH ZAZZLE!”

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Posted 4 years ago

“Peeps pls trust all the 1 star review here, stop buying from Zazzle! Ordered my masks early May and it has been more than a month I hv yet to receive anything! Emailed their customer service and get crappy standard copy and paste reply!”

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Posted 4 years ago

“On April 27th I ordered 2 face masks. To date I have not received either one. Please be smart unfortunately not like me and DO NOT ORDER FRON ZAZZLE!”

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Posted 4 years ago

“I ordered 2 items on May 5th, paid to have them overnighted. Did not get either one overnight, asked for a refund for the over night, never got it, and never got the 2nd order, it is June 20th.”

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Posted 4 years ago

“Wish I had read reviews before I placed my order. Ordered two masks as a gift for my niece who is a nurse. Was told outside delivery date would be 6/15. Status shows it is “in production.” Emailed company & received worthless response, blaming high volume of orders, with no offer of a date when delivery might be expected. They’ve got my money, though. Not sure where this company is based by the Attorney General of the state where they are based might want to investigate these guys for fraud.”

Helpful Report

Posted 4 years ago

“I ordered a Fathers Day gift on 6/5 I left town on 6/19 ( wanted to take it with me) did not get it. It was made in America, not Shipped from overseas. That was my first and last order from Zazzle”

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Posted 4 years ago

“Approaching 60 days and the items have not shipped. The company will not even provide an estimated ship date. I will allow a full 60 days and then will have to work to decide how to proceed.”

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Posted 4 years ago

“Ordered 2 items, only mug was in box, no tshirt. Hung up after waiting 20 mins on hold, have sent 3 emails with no response as to where my tshirt is. The last few months, not only from Zazzle, but other online orders I've place don't even deserve one star.”

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Posted 4 years ago

“I ordered face masks with my company logo on it. The masks were delivered to me a month later and they came out blurry. I requested a refund but they refused to give me a refund saying that my original image was blurry, not true because I used the exact same image for t-shirts that came out fine.”

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Posted 4 years ago

“Ordered masks on 4/28, email confirmation said they would be delivered 5/23-5/29. Today is 6/19. Nothing, zip, nada. Any 5 star reviews you see about this company are all from their designers desperately trying to save their business because Zazzle has screwed this up so bad. They over promised and under performed. They knew or should have known that they could not fulfill these orders, but they still took all of our money anyway! Charged them back. Terrible company. Management should all resign in shame.”

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Posted 4 years ago

“very bad experience, wasting of time with no respect to their customers”

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Posted 4 years ago

“Same experience as everyone else with my mask order. Placed order 05/02 and still nothing. Viewed status and it shows “still manufacturing.” I do not recommend ordering from them as there are plenty of other reputable sites to order from.”

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Posted 4 years ago

“Placed an order for two masks on 5/5/2020. Site advised would not deliver until early June, given the circumstances I was fine with that time frame. The outside Date of the delivery window was 6/11/2020. Obviously come and gone. Have requested info from PayPal as Zazzle phones were not working for a week, and no response to my “customer service” email contact. Had to order from an Etsy vender and received within a week. Will not do business with this company again. (FYI - there was no provision on their website to leave a review for item I have been charged for.). As I write this I have been on hold for customer service for 50 minutes.”

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Posted 4 years ago

“I ordered two shirts-- both in youth size small. I received one that was youth small and one that was girls size 5. The size 5 is one size too small. It would be an extra small. I didn't order an extra small. I didn't want an extra small. So after I requested a replacement, I was told via email that the girl shirts run small and I should've ordered the next size up. I did order the next size up from what I was sent. It's called a youth small. So then they took it upon themselves to send me a youth medium as a replacement-- which will be much too big. All in the name of not admitting they made a mistake. So I soon will have two shirts which will not fit. So much for getting a jump on a little girl's birthday gift.”

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Posted 4 years ago

“Order placed on May 7 and here it is June 16 and it has not arrive. When I check tracking it states it will be delivered 4-7 days after manufacturing. WELL when is manufacturing? Not happy.”

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Posted 4 years ago

“Placed my order for children’s masks on April 28. Page said 12-14 business days to make + 4-7 business day do deliver. Today is June 16, still no masks ... The original delivery estimate has June 3rd at the latest, so when I did not receive my much-needed masks by then, I sent an e-mail to customer support. Got a robot reply back, saying they are just so busy and are working as quickly as they can and they cannot give any definite delivery estimates for my order. And, no, I cannot cancel the order since it’s in production. Bought similar masks elsewhere - got them made and delivered in 2 weeks! False advertising on the timing from Zazzle!!! Do not buy from them!!!”

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Posted 4 years ago

“They have to be the worst no one answers the phone and emails and I have no idea were my order is and no one to get my money back what can we do. this is horrible service I will never recommend them for anything”

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Posted 4 years ago

“What they are doing is collecting money in the millions of dollars and then they are going to run!!!!! What we have to do is contact Google and where they place ads!!!! I know they are getting ready and organizing right now to protest in front of there business in Redwood City, Ca. They are meeting with several news media.”

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Posted 4 years ago

Zazzle is rated 4.5 based on 6,956 reviews