Zazzle Reviews

Name: Zazzle
Rating: 4.54

4.5 Rating 6,941 Reviews

89 %

of reviewers recommend Zazzle

Company Reviews

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Metrics

4.5

Based on 6,941 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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888-892-9953

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ABSOLUTE DISGRACE! I ordered a photo upload card from Zazzle Ireland over 3 weeks ago and it has only just arrived! They stuck some random yellow sticker on the envelope that conveyed nothing, but appeared to be blaming Brexit for the delay!? That simply isn’t good enough! I was charged £3.19 for postage, which was actually more than the cost of the card! I could have easily ordered something similar from Moonpig or the many other card companies that specialise in personalisations. Even ordering from the US would have have arrived more quickly! I only chose this company because I could add more photos on the back! And it was intended as a thank you card to friends who had kindly put us up in their home for a holiday last month! Absolutely no point in sending it now. The moment has been and gone. What a complete waste of my time and money!”

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Posted 2 years ago

“Everything they say I try to do we have to have permission for. Are you kidding me so I can't take a picture that I took and send it to you to put on a badge? There is not even a copyright on what I am using. So please explain how everything anyone sends is allowed to be used. 1 star waisted my time with this company.”

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Posted 2 years ago

“I have just received my order. It is NOT a thank you card - It is NOT even a card that one can write a message on. It is just a black piece of card with a ‘Life is better on a bicycle’ and some art work. It is definitely NOT as I imagined it. I would like to return this - I will NOT recommend your product at all. I also waited nearly a month to get this card. Product definitely NOT AS DESCRIBED. Difficult to get a repayment despite their promise....”

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Posted 2 years ago

“The item came in so dark I couldn’t see what was on the cup. I emailed customer service regarding a return as it’s satisfaction guaranteed however, I haven’t heard back yet…I’m very disappointed with the poor quality of the item and the very unsatisfactory customer service.”

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Posted 2 years ago

“Disappointed. Really needed them to come by the date I messaged support staff with. I was ignored after being hopeful they would try their best. Would not use this company again”

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Posted 2 years ago

“I am sending back my order because you can't read the last part of the invitation it's to dark. I can't used them. This has put me in a very bad position with my church. the asst. Pastor go to office depot on Saturday to get some invitations printed in a hurry. I paid for them to be shipped to me in plenty of time just incase we had to make adjustments. They came later than the estimated time. Overall this has been a bad experience. I sent the invitations back and I do want a refund because I can't use them.”

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Posted 2 years ago

“Super disappointed to order custom invites and not receive envelopes with them.”

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Posted 2 years ago

“My invitations came out very blurry and dark. This is the first and last time buying from Zazzle. Very disappointed too after I paid $150 for invitations including fast delivery which took 4 days after my order was placed.”

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Posted 2 years ago

“Do not order from Zazzle they seem to be a scam company. With some of the rudest people that you could ever talk to. They are demeaning, belligerent completely disgusting in their manner. Any legit company would never talk to anyone the way they have talked with customers THAT ASK A SIMPLE QUESTION. Use any other company to order what you need DO NOT ORDER FROM THIS SO CALLED COMPANY ZAZLLE. There have been many other complaints with them. Do not waste your time or your money with these useless unprofessional p.o.s go elsewhere.”

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Posted 2 years ago

“Had everything designed for my wedding project. My fiancee spent countless hours designing the template and we were excited once we submitted the work. Zazzle canceled our order 4 days later saying there were possible copy-right images for our seating chart and seating table numbers. Called customer service immediately after and they said it had to do with our photos in the project. The customer service rep told us to remove the photos and reorder the project and everything should be fine. The very next day our order got canceled again because it is not in compliance with guidelines. This is now pushing close to our wedding date, and we don't have extra time to spare. We did what the customer service rep told us to fix the issue and now we're stuck with another issue without detailed explanation. Tried to call again immediately this morning, but the phone lines are conveniently down on the weekends. I assume this company just wants to corner us and force us to go with them for expedited shipping so they can make an extra buck. We'll pay for expedited shipping for another company elsewhere. This has been a nightmare for us, and I do not recommend this company.”

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Posted 2 years ago

“We were not happy with the quality of the napkin-had lines going through it and looked cheap.”

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Posted 2 years ago

“The picture I approved had the image centered however it is not centered at all on the product that arrived. Very disappointed.”

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Posted 2 years ago

“Ordered a number of large tissue images and they are beautiful and durable. Some had fold creases down the middle that I will hopefully be able to resolve easily. The price for the images are the best I've ever seen.”

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Posted 2 years ago

“over charged for shipping sent worthless item and wont return any emails or condenser a refund”

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Posted 2 years ago

“Cheap looking. Just made with an average printer. I was expecting a professional job considering how expensive the labels were”

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Posted 2 years ago

“We used Zazzle to order stationary for a wedding because we liked the design. The first order went fine (save the date cards). However for the following two orders (invitations and menus) they sent the wrong card both times, and both times the replacements they sent were also the wrong card. In the first two cases we ordered white linen card and the third we ordered white matte card, but we were sent: 1. White linen card 2. White matte card 3. Cream linen card 4. Grey matte card 5. Green/grey matte card They only sent us the right card 1/5 times. That’s a shockingly bad success rate and a terrible waste of resources. None of our stationary matched and now we don’t have the right menus for our wedding. It’s not going to ruin the day but it’s absurd that a printing company can’t select the right card to print on. I can’t emphasise enough how much you should avoid this company if it’s important to you that your stationary matches.”

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Posted 2 years ago

“I wish someone had caught that I did my design completely upside down. They look so weird and sloppy.”

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Posted 2 years ago

“Tried to make a custom t-shirt as a birthday for my wife with a still photo that I took from a screen of my TV. They refused to proceed because their "censors" decided that this is a copyrighted Star Trek content. My photo does not say Star Trek anywhere, it is just a quote. Ridiculous inference based on nothing. Never intended to sell it to anyone. AVOID THESE OVERZEALOUS CENSORS, there are many other companies where you can print your photos without being judged and denied permissions.”

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Posted 2 years ago

“The products were not clear image and wording a little blurry.”

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Posted 2 years ago

“The numbers on the clock are very difficult to see on the black sections of the clock. I had to buy silver number stickers.”

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Posted 2 years ago

Zazzle is rated 4.5 based on 6,941 reviews