Zazzle Reviews

Name: Zazzle
Rating: 4.54

4.5 Rating 6,951 Reviews

89 %

of reviewers recommend Zazzle

Company Reviews

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Metrics

4.5

Based on 6,951 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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888-892-9953

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Jessica

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered masks for my mother’s memorial on 10-14-2021 and they keep saying check back on the shipping and the label was printed on 10-27-2021 and still not showing it shipped! Bad response time and they are not going to make it on time. Liars and horrible customer service!”

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Posted 3 years ago

“Wow. After months of waiting. This was very disappointing- there is literally no way I would order these if the photos were an accurate representation”

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Posted 3 years ago

“Zazzle has gone woke. I designed a shirt that said nothing bad and they cancelled it because they said it goes against their guidelines. Making stuff up as they go I guess. I'll never be a customer again.”

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Posted 3 years ago

“They took full payment and never shipped my items. It's been over a year and the order status still says "in transit" this is a scam website and all the positive reviews are paid for.”

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Posted 3 years ago

“They shipped the wrong order and didn't ship my other order. I had to call and have them reprint and ship it .”

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Posted 3 years ago

“They set their default option for shipping to be signing up for their yearly membership. I realized my mistake and immediately contacted customer service. According to the terms of their membership which I had no intent of signing up for, there are no refunds. Stay away from this company. There are better options.”

Helpful Report

Posted 3 years ago

“They are just a third party drop ship company. They have no control over any of the order fulfillment functions or the shipping timeline. They use some new cheap shipping service called UPSMI that is terrible and takes weeks to deliver a box of shirts uder 800 miles. Just go else where for a better purchase experience!”

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Posted 3 years ago

“I ordered a face mask on August 28, and received it today, October 9, 2021, which a total mystery. It is a cute design, but very small. NO WAY to fit a filter into the pocket. I won't be buying from them again.”

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Posted 3 years ago

“Don’t order from zazzle. I ordered memorial cards for a family member’s funeral and paid for expedited shipping. When I checked the order I saw a comment that it was delayed. It took multiple calls before I got someone to promise to expedite the order and have it shipped to me in time for the service. I was told they would email me as soon as they had updates but I never heard from them. A death in the family is stressful enough without adding failed orders, lies and bad customer service to the experience. Disgraceful.”

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Posted 3 years ago

“This company pretends to be locally based by using country specific domains. Don’t trust their delivery times. I was promised 2-5 days for delivery of a birthday card and it’s been over a month and I’m still waiting. Maybe it will arrive for their next birthday.”

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Posted 3 years ago

“Ordered five personalised cup! Three weeks later look to see how it’s going Thursday evening! Says being made than check Sunday later & they’ve been cancelled due to copyright yet all that was going on our cups were our own logo! How stupid is that! Got no confirmation from them as to any of the processes! Email about cancellation make me send all the required info than turn around and say I need to send email from email address set up on zazzle! Not happy at all! 126.00 NZD that’s floating around in their bank acc because they cancelled it. So this company obviously doesn’t have pride in their customers service or the dot procedures behind the scenes because it looks like you have to chase them via email with no direct number to call”

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Posted 3 years ago

“Customer service sucks. Been 10 days since my order shipped still have not received it.”

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Posted 3 years ago

“I ordered two tshirts from them only to be receive an email that my order was cancelled because of "content guidelines." Why don't they check the content when it was submitted instead of when an order was placed? I will never order from them again.”

Helpful Report

Posted 3 years ago

“I created and ordered a Poster for a Funeral that was held on 8/7. I ordered it on Tuesday 8/2 and paid expedited fees to receive it by 6/6, today it is 8/10 and I still have not received it. I have not received a refund and tried to contact customer service but could only send emails. No reply to my initial reach to find out what the problem was until 8.7, They reached out to me after the funeral. I am so disappointed!”

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Posted 3 years ago

“Took ages designing card...paying double to have it delivered( how is that a thing!) Got to checkout and told if want it in 5 days its over £10 postage!! Wow charging £2.77 for a little card i would expect it sent first class...but why would anyone pay over £10. complete rip off.”

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Posted 3 years ago

“My order was opened by USPS and everything was damaged. Zazzle said they approved my refund but only gave me a credit so that I would have to order from them again. They did not ask if I wanted my order replaced, not will they actually give my money back to me. I would have been happy to send back my order that was damaged and shorted. But they just sorry and then ignore you.”

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Posted 3 years ago

“Never gonna order again. I ordered 4 balloons and two notes. The note made super cheap not cute and I ordered four balloons and they sent me only one but took money of four also the shipping info showing “delivered” never got them and ne Er got my money back as well”

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Posted 3 years ago

“Cancelled half of my items then shipped the remaining items without my consent. Ridiculous shipping cost. Items didn't look that great either. I had better better quality from people from elsewhere at lower cost. WILL NOT be doing business ever again!”

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Posted 3 years ago

“I ordered a custom pet keychain. Was sent the complete wrong order. Now they won’t reply to my emails at all.”

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Posted 3 years ago

“Spent time designing a t-shirt but when I went to purchase it found out the shipping on a 14 dollar shirt was almost 17 dollars. Not a legitimate company!!!”

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Posted 3 years ago

Zazzle is rated 4.5 based on 6,951 reviews