Zazzle Reviews

Name: Zazzle
Rating: 4.54

4.5 Rating 6,951 Reviews

89 %

of reviewers recommend Zazzle

Company Reviews

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Metrics

4.5

Based on 6,951 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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888-892-9953

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Jessica

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product arrived damaged. Phone support said they would replace it, but replacement never arrived.”

Helpful Report

Posted 3 years ago

“I ordered b-day napkins for my 100 y/o mother well ahead of the event. Was told it would take a max. of 10 working days to make. Called several (4) times and always told not to worry, the napkins would be delivered on time. 14 working days later with only 2 days before event I was told they couldn't make them. Had to cancel order & was left to find non personalized napkins at last minute. Used Zazzle once before but won't use Zazzle again!”

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Posted 3 years ago

“Poor printing quality issues. please beware! you will only get credit for half of your project. meaning you will eat the rest!”

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Posted 3 years ago

“Wish I could give a ZERO STAR to Zazzle re my order. Had I read these reviews, I would NEVER have ordered my birthday invites from Zazzle. They had a typo on my invitation (had to write over the invitation to correct it!) and the return address on my special, expensive envelopes was SO LARGE it was embarrassing. I went to a stationery store and bought blank mailing envelopes. Also, "Katie Ann" took my phone call, promised I would hear back with a resolution in "about an hour" and that was 24 hours ago!”

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Posted 3 years ago

“Terrible service!! Ordered prayer cards for my moms funeral..Ordered 03-06 and was shipped out on the 03-08..I was p r omised delivery by the 03-15..Never happened..Received two emails citing problems and would be delivered by 03-18..One day before funeral..Nope didnt happen either..Zazzle has more negative reviews than positive...will never use again..Thank god Amazon saved the day with same day shipping!!!”

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Posted 3 years ago

“Hardly any other marketplace offers as many pirated copies as Zazzle. Un d Zazzle itself should not care. They probably just want to make a lot of money. Whether they are pirated designs or not doesn't seem to matter here. A disgrace!”

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Posted 3 years ago

“I received my order in a reasonable time frame and in good condition but the colors not at all what I was expecting. On line colors look very light country colors. What I received is very dark blue pattern very out of focus. Very disappointed”

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Posted 3 years ago

“very bad, more than a month and I still waiting for my order. and it will never come.”

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Posted 3 years ago

“They didn't print my order because a copyright mistake issue. I tried to call them several times during business hours but they never answer saying to call back "during business hours".”

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Posted 3 years ago

“I paid $25.29 for shipping a chemo blanket and 9 days later it has not yet arrived.”

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Posted 3 years ago

“Ordered invitations a month before I needed them and a month later they have not arrived and there are no update or any way to information.”

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Posted 3 years ago

“So wrong that I’ve purchased tags and was not happy with it. Item was so bad and I’ve emailed the company and it’s like there is no one working for the company. I will never buy from them. Customer service is horrible!!”

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Posted 3 years ago

“I’d give a zero if I could ordered a shirt for my boss I live in Indiana the package went from Texas to Arizona back to Texas to Illinois to Indiana to Pennsylvania to Detroit makes no sense and also had my credit card number stolen from guess where that’s right Texas maybe a coincidence either way the package could of been here early but nope they ride it out either way don’t waste ur money”

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Posted 3 years ago

“If I could give zero star, I would! Zazzle product have a misleading labels! They don’t specify about the materials they use! You order a canvas print and you will get a fake foam print! All I have invested on their customized product was just waste of money!”

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Posted 3 years ago

“Canceled my order without informing me. It didn’t comply with their community guidelines, which was all about offensive designs. Nothing offensive whatsoever about my design. Had to reorder of a more capable site, but I didn’t receive my order in time for the planned event I required them for. Now I gotta cross my fingers and hope I get my refund!!”

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Posted 3 years ago

“Twice I ordered a personalised card and twice it was never delivered! They do not say the delivery company and there was no way of checking where it was delivered ie no pic. They tell you it’s delivered when it is not”

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Posted 3 years ago

“My review is in relation to zazzle black, where I am charged $9.99 a year for free shipping after a free trial. I never signed up for it, never wanted it and didn't know I was in the trial period, thus never canceled it, so was charged. I'm so sick of these marketing tricks where either I neglected to uncheck a box or missed some fine print and end up with an unwanted subscription. I don't want to have to call customer service, I don't want to plead my case to them. It's worth the 10 bucks to be able to vent and warn others to check and double check their order to be sure they aren't purchasing something they never wanted.”

Helpful Report

Posted 3 years ago

“Everything!! Our wedding invitations shipped to a couple that lives in a completely different part of Oklahoma. They delivered them to is (thank goodness for their honesty. We then received an order that was meant to go to Tulsa and we live in Okc. It was invitations to an event and we called the company who ordered the invitations and it was too late and they were unable to use them. What is going on for all these orders to be received at wrong addresses? 405-694-1355”

Helpful Report

Posted 3 years ago

“I ordered two products. One came as ordered. The other - two personalized beach towels - were a disaster. Not beach towels - more like a chamois material that you would wash a car with. On one, the fabric was wrinkled when imprinted leaving a long white line in the blue imprint. On the other, there was a "sticker" on the fabric, and when it was removed, it left a large white circle in the blue imprint. Over an 8 day period - Sent two emails with photos to customer service for an RMA, left 3 voicemail messages with customer service for call back for RMA. Called and attempted to reach a human by pressing 1 for placing a telephone order - on hold > 1 hour with no message as to where I was in line, or estimated hold time. The irony is, the whole time, an advert on the "Zazzle Promise" was playing, saying how if you are not COMPLETELY satisfied , we make your return EASY. Called on another line, and was finally able to reach a HUMAN by selecting to get assistance with the "design" of an item. After a complicated process of having to send photos again, was able to receive credit for these items. What a disappointing customer experience! Will not do business with them again!”

Helpful Report

Posted 3 years ago

“$35 shipping for $50 worth of merchandise? No thanks!”

Helpful Report

Posted 3 years ago

Zazzle is rated 4.5 based on 6,951 reviews