Zazzle Reviews

Name: Zazzle
Rating: 4.54

4.5 Rating 6,960 Reviews

89 %

of reviewers recommend Zazzle

Company Reviews

Questions

Metrics

4.5

Based on 6,960 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

888-892-9953

Write Your review

Tell us how Zazzle made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

250

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered masks on April 26th, today is June 14th and nothing has arrived. I needed them then, don't care anymore ordered from other vendors and received within a week. At least I am glad that others have had the same problem, I don't feel so alone. My first and last time ordering from Zazzle.”

Helpful Report

Posted 4 years ago

“I waited more than 2 months for face masks. Said I wanted to cancel and get a refund. I was told no that the items had shipped. Now they say they got lost in the mail and would reorder and send out again. I said no want a refund. Only got a yes they would refund after I threatened them with reporting as stealing money and not sending the items ordered. We will see if I get the refund in 5 to 7 days like they said. they suck”

Helpful Report

Posted 4 years ago

“I used zazzle for all custom printing for years. My last order was cancelled due to content restrictions. I had no offensive words, no offensive images. Yet Zazzle thought it was. I’ll be going elsewhere from now on.”

Helpful Report

Posted 4 years ago

“When I say the worst, I mean the absolute WORST. If I could give zero stars, I would. Placed my order for masks on April 18th and it is now June 13th and still no masks!!! They are quick to put your order in "making" status, because at that point, you can't cancel the order. You can call the customer service help line, but that is nothing more than an exercise in futility, because no one every answers. And don't believe their estimated delivery times, as they are deeply embellished. All of these negative reviews don't lie...Save yourself the aggravation and stay far, far away.”

Helpful Report

Posted 4 years ago

“I placed my order 3 month ago and I still have not received it!! I was on hold today for 3 hours and NO ONE ever answers!!”

Helpful Report

Posted 4 years ago

“I WAS ON HOLD FOR 3 HOURS AND NO EVER ANSWERED THE PHONE!!!! I PLACED MY ORDER 3 MONTHS AGO AND STILL NO MASKS!!!”

Helpful Report

Posted 4 years ago

“They don't answer the phone and the products are garbage quality.”

Helpful Report

Posted 4 years ago

“I have a small business. I ordered a special order fabric In order to make a special order for a customer who needed this by June 19th. The order was supposedly shipped on May 31. It is the evening of June 11th and I have yet to receive. I am getting nothing but run around. They do not state accurate shipping times. If they had I either would not have ordered from them or I would have paid for expedited shipping. I will not order from them again in the future.”

Helpful Report

Posted 4 years ago

“I bought two personalized flags for my son's 8th grade graduation. The delivery took longer than promised and came just 2 days before I needed it. One of the plastic stops on the flag was warped and I was told a new one would be sent out. It did not come by the graduation so I put tape on the warped one. Ironically, it was the non-warped one that allowed the flag fly off in the street. I had just gotten off the freeway so I guess it was lucky that I didn't lose it on the freeway. I will not buy another personalized flag and would not recommend that anyone buy one from you.”

Helpful Report

Posted 4 years ago

“5 minutes after I ordered I asked to switch to a different pattern They never answer the phone or email until it shipped and said sorry too late THEY WERE TOO LATE THE PRODUCT WAS VERY POOR QUALITY. TOO Don’t order from them horrible”

Helpful Report

Posted 4 years ago

“ZERO STARS!!!!! I have called for days with no one answering. I have emailed them 3 times!!! I have messaged them On Facebook and Instagram! What the hell is going on?!?!?”

Helpful Report

Posted 4 years ago

“I would not order ever again from Zazzle. I ordered 3 face masks on May 5th. They have not been delivered and it is June 11th today. They say they are making them, but other companies are making the same masks, and you get them in a week. By the time I get them, I will not need them.”

Helpful Report

Posted 4 years ago

“Horrible customer service. Charged my account have not received my stuff. Refused requests for updates. Do not order from these people.”

Helpful Report

Posted 4 years ago

“I ordered 3 personalized surgical masks. The first 2 arrived and were correct the third came later. It was not mask I ordered in fact it had another persons name and was a different design. Trying to resolve this is impossible when you call a recording tells you they are having technical problems for days? My email is unanswered. Stay away Sam.”

Helpful Report

Posted 4 years ago

“Zazzle is the worst. If I could give it zero stars I would. One small item as yet not received. Was told shipped on 5/29. Now it’s 6/10 and still no package. 12 days and still not here. Zazzle get your shipping act together! Not ordering from them again. They stink!”

Helpful Report

Posted 4 years ago

“This company took my money on April 28th and still has not shipped my order and it is June 10th. Originally my delivery date was June 2nd which I agreed to when I paid for the item. They keep responding with the same scripted response that they're sorry but can't even give me an ETA. I would not recommend this company. I think it's a scam. I have made complaints with consumer agencies also.”

Helpful Report

Posted 4 years ago

“There is no customer service!! Also no delivery of items ordered and paid for. Do not use this company!!!”

Helpful Report

Posted 4 years ago

“Really bad customer service, they respond 5 days later while your order is on hold”

Helpful Report

Posted 4 years ago

“I ordered two masks on April 20th, original estimated delivery date was May19th. Then after that date passed I contacted them and was told due to increased volume shipping was delayed, ok fine that's understandable but a week later I was notified it was a manufacturing issue that was holding up my order. I was told my order was finally shipped last week and today got a notification that it had been delivered to my mailbox, but it's has not. So now I have no maks, I'm out the money and time I wasted waiting on them and was repeatedly mislead about the status of my order. I really wish I could give 0 stars, this company is a rip off”

Helpful Report

Posted 4 years ago

“THE WORST. Didn’t get my order, Stole my money . Phones are not operating, can’t get ahold of anyone. Email response 6 days later and it does t even make sense and looks pre generated . Still don’t have my wedding invites. FRAUD”

Helpful Report

Posted 4 years ago

Zazzle is rated 4.5 based on 6,960 reviews