American Button Machines Reviews

Name: American Button Machines
Rating: 4.89

4.9 Rating 1,407 Reviews

98 %

of reviewers recommend American Button Machines

4.9

Based on 1,407 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About American Button Machines:

Our Professional Button Making Machines allow you to make your own buttons!

Our mission is simply this – to provide our consumers with the highest quality button making equipment at the best possible price and to exceed your expectations. To this end, all of our employees steadfastly believe in and share ABM’s ideals (especially # 12).

The ABM Culture: Values, Goals & Beliefs

1. Offer exceptional service
2. Bring innovative products to our consumers
3. Build trust through clear communication
4. Stand behind our products
5. Offer value at a fair price
6. Say “YES”
7. Value all ideas
8. Inform & educate
9. Respect all
10. Create raving fans
11. Foster a fun and lively work environment
12. Enjoy life and share a cupcake, or two

Made in the USA!

All of our pinback button maker machines are made in the USA – a distinction our consumers appreciate. ABM’s extensive inventory includes: Button Makers, Paper Cutters, Pin Back Buttons, Fabric Button Machines, Design Software & CD’s, Magnets, Mirrors, Key Chains, Jewelry, Coasters and discounted Badge a Minit Supplies. And that just scratches the surface.

To find out what sets us apart from the competition, and why you should buy button parts from American Button Machines, give Team ABM a call. We’re in the office, available to take your calls, weekdays from 8-5 CST. We love hearing from you!

Locations:

We ship from multiple warehouses across the country. Our corporate office is located in Plano Texas, just outside of Dallas.

Snail mail will find us here:

American Button Machines
1845 Summit Ave.
Suite 408
Plano, TX 75074

Phone 972-985-5074
Fax 949-203-0493
Sales@AmericanButtonMachines.com

Visit Website

Phone:

972-985-5074

Email:

sales@AmericanButtonMachines.com

Location:

1845 Summit Ave., Suite 408, Plano, TX
75074

American Button Machines 5 star review on 28th October 2024

Bill Dancer

American Button Machines 5 star review on 11th October 2024

Contessa Fields

American Button Machines 5 star review on 10th October 2024

Franc Lazo

308

Anonymous

Anonymous // 01/01/2019

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English

“Great company to work with. Anyone I communicated with via phone or email is always so friendly and helpful.”

Helpful Report

Posted 1 year ago

“About a week after ordering the button maker, punch, and accessories, I began to wonder why I hadn’t received a shipping confirmation and searched my email thinking maybe I just missed it. What I did find was an email in my Spam folder stating that my maker and punch were back ordered 8-12 weeks. Interestingly enough though, my credit card had already been charged the $500+. This was a Christmas present and I didn’t have that long to wait. I ordered at the beginning of December with plenty of time to arrive before Christmas. I immediately called customer service and the lady was kind and polite. She told me to call back on Monday because they had just received a shipment and my order could possibly be in there and if not, they could possibly ship part of my order or I could order a new size. So I did…I waited until Monday and it wasn’t there. The new lady I spoke with was also polite and told me the easiest way to deal with this would be to cancel my current order and go online and make a new purchase for items that were in stock. I thought the original items were in stock because nothing on the website said back ordered and my Cc was charged. Anyway, I went online to make the new purchase and it was now the Monday before Christmas and I had to pay $109 for 3-day shipping otherwise the basic ground could take up to 5 days and I risked not having it here for Christmas. I understand this all wouldn’t have been so close had I checked my Spam folder earlier but when I spoke to the lady the first time she informed me that their emails often go to Spam.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to provide your feedback, Jennifer. Our industry, as have most, is experiencing the most challenging time in our company history with supply chain failures that range all the way from raw material availability to manpower and transportation to get product where it needs to go. We are working very hard to navigate through these challenges in the most expeditious and efficient manner possible and are very aware of the inconveniences that have been caused. The inventory situation has been very fluid and changes from day to day making it very difficult to keep accurate posted notices on our site, so we are doing our best to notify everyone right away when their order is placed if they will be affected by any backorders. Email servers establish their own criteria for what will be tagged as spam and that does unfortunately lead to emails not always being received as intended. Typically, that is only an issue with the automated messages regarding your order or account and the direct emails we send personally are not affected. We are truly sorry if yours was. ABM has always taken great pride in our customer service reputation and we work hard to maintain the level of service our customers have become accustomed to receiving from us. We are truly sorry that we have not been able to live up to that promise of excellence in this instance and we will continue to do whatever we can to improve the shortages and any delays as quickly as possible. Thank you for your patience and understanding as we all navigate through this difficult time together and please let us know if we can do anything else to help you.

Posted 1 year ago

“I love the fact that you have so many videos to refer to. I am using the machines in the classroom and will show the videos to students prior to them creating the actual button. As much as I like your software personally it isn't beneficial to students as they can't access the software. We will be using different draw programs for creating the buttons from scratch. I am excited to use these machines. I have used different brands of machines in the past and by far these are the easiest to use. I usually have many waste buttons but with just the first ones all are perfect. I ordered the 3 machine bundle and I am impressed with the quality.”

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Posted 1 year ago

“I love working with my button maker. I can't keep up with the ideasI keep coming up with!!!”

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Posted 1 year ago

“Quick friendly service!”

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Posted 1 year ago

“Wow… what a solid machine!!! Instructive tutorial and started making buttons right away! We have yet to have a failure!!! This was a solid purchase!”

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Posted 1 year ago

“American Button Machines is a great company. We have been customers since 2014 and have never been disappointed. Orders have been accurate and timely. Whenever we have needed to discuss something we have encountered very friendly and effective help.”

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Posted 1 year ago

“Good quality machines!”

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Posted 1 year ago

“Love these machines, very dependable. I make buttons a few times a year and I know I can depend on my machine to operate as expected.”

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Posted 1 year ago

“Great quality, prices and service. Love the press and the circle punch.”

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Posted 1 year ago

“Making buttons in house has saved us so much time and money!! Fast service, quality products!”

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Posted 1 year ago

“Everything was smooth, fast shipping!”

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Posted 1 year ago

“They are excellent quality. I got excellent customer service too, so I highly recommend!”

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Posted 1 year ago

“Super easy to use! Came quickly!”

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Posted 1 year ago

“The buttons are very good. Sometimes the top plates get stuck together so I’m unable to use them, but most of the units are in good shape.”

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Posted 1 year ago

“I love the quality of the products from American Button Machines and the customer service!”

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Posted 1 year ago

“Great product and always comes in 3-4 days!”

American Button Machines 5 star review on 10th December 2022

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Posted 1 year ago

“Our American Button Machine button maker and circle cutter are very popular at our library, enough that we just ordered a large supply of unpinned buttons and magnets. The machines are sturdy and much easier to use than our previous machine.”

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Posted 1 year ago

“I've never used another button maker before, and thanks to American Button Makers I don't think I ever will. This button machine is one serious unit. It's mega-sturdy and ready to use right out of the box. It's super heavy-duty. You could easily use it as a bludgeoning weapon if you needed to defend yourself. It's super easy to use as well! I only had to look at the instructions once in the time I've owned it. Usually, I have to check around 30 times, but this machine is super easy to use and very straightforward. I just love making buttons!”

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Posted 1 year ago

“This machine was a breeze to use, right out of the box! It is my second machine--wish it had been the first one I purchased!!! Well made and compact.”

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Posted 1 year ago

American Button Machines is rated 4.9 based on 1,407 reviews