American Button Machines Reviews

Name: American Button Machines
Rating: 4.89

4.9 Rating 1,503 Reviews

98 %

of reviewers recommend American Button Machines

4.9

Based on 1,503 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About American Button Machines:

Our Professional Button Making Machines allow you to make your own buttons!

Our mission is simply this – to provide our consumers with the highest quality button making equipment at the best possible price and to exceed your expectations. To this end, all of our employees steadfastly believe in and share ABM’s ideals (especially # 12).

The ABM Culture: Values, Goals & Beliefs

1. Offer exceptional service
2. Bring innovative products to our consumers
3. Build trust through clear communication
4. Stand behind our products
5. Offer value at a fair price
6. Say “YES”
7. Value all ideas
8. Inform & educate
9. Respect all
10. Create raving fans
11. Foster a fun and lively work environment
12. Enjoy life and share a cupcake, or two

Made in the USA!

All of our pinback button maker machines are made in the USA – a distinction our consumers appreciate. ABM’s extensive inventory includes: Button Makers, Paper Cutters, Pin Back Buttons, Fabric Button Machines, Design Software & CD’s, Magnets, Mirrors, Key Chains, Jewelry, Coasters and discounted Badge a Minit Supplies. And that just scratches the surface.

To find out what sets us apart from the competition, and why you should buy button parts from American Button Machines, give Team ABM a call. We’re in the office, available to take your calls, weekdays from 8-5 CST. We love hearing from you!

Locations:

We ship from multiple warehouses across the country. Our corporate office is located in Plano Texas, just outside of Dallas.

Snail mail will find us here:

American Button Machines
1845 Summit Ave.
Suite 408
Plano, TX 75074

Phone 972-985-5074
Fax 949-203-0493
Sales@AmericanButtonMachines.com

Visit Website

Phone:

972-985-5074

Email:

sales@AmericanButtonMachines.com

Location:

1845 Summit Ave., Suite 408, Plano, TX
75074

American Button Machines 5 star review on 18th February 2025

Kristin Coon

American Button Machines 5 star review on 14th January 2025

Chastity Grussendorf

American Button Machines 5 star review on 10th January 2025

Natasha Glover

American Button Machines 5 star review on 31st December 2024

Cassondra Pitts

328

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“My order shipped and arrived in a timely manner.”

Helpful Report

Posted 1 month ago

“No instructions cames with my last order. Are there instructions on how to put the pins through the backs of the pins? I'm finding it quite labor intensive. I tried to reposnd to the email that was sent to me per the instructions with the question but it bounced back to me. I went to the American Buttom Machines websitee to try to find an answer but AI would not respond.”

Helpful Report

Posted 1 month ago

“I was not impressed with my supplies. Several of the metal pieces, both front and back, are bent, and unusable.”

Helpful Report

Posted 8 months ago

Dear Donna, Thank you for providing feedback on your recent order. Should you experience any issues or damages with your order, please contact our Customer Solutions team immediately. A representative will be in touch with you shortly to gather more details and assist you further. Thank You, American Button Machines

Posted 8 months ago

“Our whole school staff learned to use our new button maker and overall found it to be user friendly. The one issue we had was that it is very challenging to get the mylar and image papers aligned and centered perfectly above the button face hole. A very slight off-centered alignment results in failure of the final product (i.e., Mylar not covering button, paper sticking out on the edges). We all felt like there should be a ridge to set these layers into perfectly, just as is for the button facing and backing pieces.”

Helpful Report

Posted 1 year ago

Hello Renee, Thank you for taking the time to share your experience and post a review. We greatly appreciate your feedback and want to ensure that you have the best button-making experience possible. We apologize for any miscommunication that may have occurred. Rest assured, there is indeed a designated area where you can securely set your graphics to prevent them from shifting during the button-making process. Upon reviewing your order details, we noticed that you did not purchase a paper cutter. Investing in a paper cutter can significantly contribute to the precise centering of your graphics and enhance the overall quality of your buttons. It's possible that the absence of a paper cutter might be a contributing factor to the challenges you're facing. To provide you with accurate guidance and resolve any issues you're encountering, we kindly request that you reach out to our dedicated Customer Solutions department. Their expertise in diagnosing and troubleshooting button-making concerns will prove invaluable in addressing the specific difficulties you're facing with your machine. Please feel free to contact our Customer Solutions team at your convenience. They are eager to assist you and ensure that you can achieve the desired results with your button-making endeavors. Once again, we appreciate your feedback and look forward to the opportunity to assist you further.

Posted 1 year ago

“Doesn't make any sense that we can order 250 and get sent out that day, but have an order of 1,000 pending for several weeks and an order pending for months (Feb). Not sure why if you order 1,000 it can't be deducted from the order that is pending. The upcharge for 250 is crazy.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to provide your feedback, Hendry. With the current supply chain issues affecting the industry, we are making every effort to accommodate our customers to the best of our ability. In order to serve more customers, we have implemented a strategy where we are offering smaller package sizes ASAP, while shipping larger quantities within our quoted lead times in the order they were received. This allows us to provide some relief to those customers who require smaller quantities while they wait for their larger orders to be fulfilled. We understand how frustrating this situation can be and we appreciate your patience as we navigate through these challenging times. We want you to know that we value your feedback, and we are doing everything possible to be fair to all our customers. Please be assured that we are working diligently to resolve these supply chain issues and resume normal shipping operations as soon as possible. Thank you for your continued business and understanding during these unprecedented times.

Posted 1 year ago

“Understanding that there are still supply chain issues and human resource shortages, I am still disappointed in the delivery time of orders. When I placed an order for the button supplies, there wasn't an option for unpinned backs and the delivery time was estimated to be 2 to 8 weeks. On week 4, I saw that I could order unpinned backs and get them in 3-5 days. When I called to switch my order, I was told I could switch my order and did so on a Thursday. On Tuesday when I still hadn't gotten confirmation that my order had been switched, I had to call back and was told the warehouse had to approve the switch. It took another 2 days to get the order switched and then another couple of days to receive the order. Just disappointed that my efforts to help expedite an order resulted in a sluggish response rather than the relief of a completed order.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to provide your feedback, Elizabeth. The challenges that are facing businesses today are both frustrating and inconvenient for everyone and we are doing our very best every day to improve on the current backorder situation. We do state that the un-pinned button sets will ship from our facility within 2-5 days, which are business days, and do not include Saturday or Sunday. The reason it takes time to change your order and ship the new product is that we are working with many, many orders and there are multiple checkpoints each order travels through to get to you. We have to ensure first that the order is not in the shipping line and/or has not yet shipped. Once that has been confirmed, we begin changing the paperwork so that the refund for the price difference can be issued. Once all of the paperwork has been updated and your refund has been issued, the order is once again sent to the warehouse and placed in line for shipping. These steps each take time but we try to accomplish all of them as quickly as possible while maintaining order accuracy. We are truly sorry for any inconvenience and are working hard to get back to being able to provide the outstanding customer service our customers are used to receiving from us for the last 18 years. We appreciate your patience and understanding as we all make our way through this journey together.

Posted 1 year ago

“The machine is great but disappointed that you do not offer the option of using magnets in place of a pin to attach to clothing.”

Helpful Report

Posted 2 years ago

Thank you, Nanci, for taking the time to write us a review. We apologize sincerely for any misunderstanding on our product selections. We do offer magnets that are designed specifically for wearing your button without using the pin. They are called MagTags and you will find them on our site at https://www.americanbuttonmachines.com/search?type=product&q=magtag. Any time you need assistance or have questions regarding one of our products and the suitability for your intended use please contact our Customer Solutions Team and they will be happy to assist you.

Posted 2 years ago

“About a week after ordering the button maker, punch, and accessories, I began to wonder why I hadn’t received a shipping confirmation and searched my email thinking maybe I just missed it. What I did find was an email in my Spam folder stating that my maker and punch were back ordered 8-12 weeks. Interestingly enough though, my credit card had already been charged the $500+. This was a Christmas present and I didn’t have that long to wait. I ordered at the beginning of December with plenty of time to arrive before Christmas. I immediately called customer service and the lady was kind and polite. She told me to call back on Monday because they had just received a shipment and my order could possibly be in there and if not, they could possibly ship part of my order or I could order a new size. So I did…I waited until Monday and it wasn’t there. The new lady I spoke with was also polite and told me the easiest way to deal with this would be to cancel my current order and go online and make a new purchase for items that were in stock. I thought the original items were in stock because nothing on the website said back ordered and my Cc was charged. Anyway, I went online to make the new purchase and it was now the Monday before Christmas and I had to pay $109 for 3-day shipping otherwise the basic ground could take up to 5 days and I risked not having it here for Christmas. I understand this all wouldn’t have been so close had I checked my Spam folder earlier but when I spoke to the lady the first time she informed me that their emails often go to Spam.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to provide your feedback, Jennifer. Our industry, as have most, is experiencing the most challenging time in our company history with supply chain failures that range all the way from raw material availability to manpower and transportation to get product where it needs to go. We are working very hard to navigate through these challenges in the most expeditious and efficient manner possible and are very aware of the inconveniences that have been caused. The inventory situation has been very fluid and changes from day to day making it very difficult to keep accurate posted notices on our site, so we are doing our best to notify everyone right away when their order is placed if they will be affected by any backorders. Email servers establish their own criteria for what will be tagged as spam and that does unfortunately lead to emails not always being received as intended. Typically, that is only an issue with the automated messages regarding your order or account and the direct emails we send personally are not affected. We are truly sorry if yours was. ABM has always taken great pride in our customer service reputation and we work hard to maintain the level of service our customers have become accustomed to receiving from us. We are truly sorry that we have not been able to live up to that promise of excellence in this instance and we will continue to do whatever we can to improve the shortages and any delays as quickly as possible. Thank you for your patience and understanding as we all navigate through this difficult time together and please let us know if we can do anything else to help you.

Posted 2 years ago

“I usually have good luck with my ordering button parts from ABM, but this past order, a ton of the parts were bent out of shape so much that they were unusable and kept getting stuck in the machine itself.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to provide your feedback. This is never good to hear and we are very sorry some of your pieces were damaged during transit. Please note: No parts ever leave our warehouse that are bent or damaged. Any damage to the button parts are usually caused during shipping after they leave our warehouse. We can issue a refund for the damaged parts or file a UPS claim to replace any damaged parts. Please contact our Customer Solutions department, are always happy to help!

Posted 2 years ago

“There is to much forcing customers to order on line”

Helpful Report

Posted 2 years ago

Thank you for your feedback, David. Our Customer Solutions Team is available by phone Monday - Friday from 8 am - 5 pm CT to help you however you need. If you would like to place an order by phone, we are happy to assist you in doing so and will send you a convenient, one-click link that allows you to complete the checkout process with all of your products and information already populated for you. This allows you to review the order information for accuracy to ensure you are getting exactly what you would like and you never have to provide your credit card number over the phone. This process allows for peace of mind every time you order from ABM. If we can do anything else to help you, please feel free to reach out to Customer Solutions. We love to help!

Posted 2 years ago

“I find your website very difficult to navigate. I especially found it hard to find the button making software. I also think the software should be free when you spend so much on the button maker.”

Helpful Report

Posted 2 years ago

Build-a-Button is much more than just a basic button making tool. It is a feature rich and robust program dedicated to the art of button making that allows users of all skill levels to be able to create professional quality buttons with ease. There has been years of research and development in bringing this product to market and it requires constant support and maintenance to help it remain the best product available. Unfortunately, all of that time and effort also carries a significant investment on the part of ABM. We try to keep the cost at a reasonable level and offer opportunities to earn free time with the program with the purchase of our button making kits and even more when you order your pinback button supplies from us.

Posted 2 years ago

“I've been buying button blanks for 20 years. A constant annoyance has been that there are always many damaged buttons, especially in the 3.5" size. I've learned to fix some of them with a nut pick or needle-nose pliers, but there are still some that can't be fixed, but never enough to bother to return for replacements. I doubt the damage is in the shipment since they are always in thick cardboard boxes. So I would ask that you explore alternate ways of packing instead of just throwing them in a large bag.”

Helpful Report

Posted 2 years ago

We are sorry you had a few unusable pieces in your order. Due to the nature of the product being soft, pliable metal, we anticipate that a few pieces will become bent in transit and we add a few extra in to make up for it. They never leave our facility damaged. There is an industry standard tolerance of 5% to accommodate any damages. If you find you have more than that, please reach out to our Customer Solutions Team, they are always happy to help!

Posted 2 years ago

“well, I at first ordered a 1.50 button package and was told that it would be shipped out that next couple of days, but later was told that the shipment was there but could not be unloaded because no one was unable to load it at the yard. I get it, the world is behind because of covid, parts, and just plain lazy people not wanting to work. not your guys fault. I settled on the 1.25 due to the time frame of a convention I was attending. the 1.50 would have worked much better, than the 1.25, it is a bit too small for the graphics I am using. so 500 plus dollars later it will collect dust.”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Tony. We are truly sorry for the delay in filling your order. We strive to fill orders within 1-2 business days but unfortunately in the current marketplace, that just simply is not possible in some cases so we try our best to keep you informed. You are correct that everything is running behind these days from the supply of steel to manufacturing and transportation but please know that we are always working our very hardest to get your products to you as quickly as we possibly can. Again, we are truly sorry for the delays.

Posted 3 years ago

“Use the buttons frequently for work but wish they offered some bulk pricing options since I buy in such large quantities. Pins work for the most part but have had issues with one of my button makers and had to re-order another one this time with a lifetime warranty. Realized soon after that they void the warranty if the serial number wears off but they put the serial number right were you rest your hand to press the buttons and mine wore off in a couple weeks.”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Holton. Your warranty is voided only if you remove the sticker itself, not if the number wears off. We do have a record of the serial number under your account and your warranty will be honored as long as the sticker remains intact on the machine. Regarding the pricing, our website does show our highest available price breaks and looking at your history, you are already buying some items at the highest break available. We do understand that you have a choice when buying button supplies and we sincerely thank you for choosing to buy from American Button Machines!

Posted 3 years ago

“I had an unpleasant interaction via email with one of your customer services reps last week regarding an issue with our delivery via UPS. She got very defensive rather than offering to help and do whatever it took to be sure we got our order on time and were satisfied. It does appear we are getting our order today, but the interaction with her wasn’t one I would want my customers (who are spending $$ with my business) to have.”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Michele. I am sorry that you had a negative experience with our customer service department. I have reviewed the interaction and it has prompted a positive discussion within our team on how we can approach issues like this in a different manner. I am glad that we were able to quickly resolve your issue and that you received the replacement shipment in time for your event. I hope you continue to give us opportunities to showcase our commitment to customer satisfaction.

Posted 3 years ago

“I wish that I could pick up curbside/in store! I think $20 shipping is ridiculous! Especially when yo are buying over $150 in supplies...”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave your feedback, Madison. We do not have a store front facility and as a shipping warehouse, we do not really have the ability to accommodate will call in our offices. Although we have previously made exceptions from time to time to help customers who found themselves in a bind, we have reconsidered that position over the last year out of respect for our employees and in light of the pandemic. We value our team and it is very important to us that we provide them with a healthy, safe environment in which they can do their job each day comfortably and without fear for their health. We did notice your shipping address is residential and UPS charges extra fees for residential deliveries which increases the cost. If you have a commercial address available to ship to it will save you a significant amount.

Posted 3 years ago

“Button machine works great, but there’s like a small bend in the part that clamps the Mylar over the graphic and it leaves a small tear in every button. It looks like a mistake from when the part was machined”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave your review. I was unable to find any correspondence from you regarding any issues with your machine. We stand behind everything we sell so if you contact our office, we are more than happy to help you resolve whatever issue you are having.

Posted 3 years ago

American Button Machines is rated 4.9 based on 1,503 reviews