ArdMoor Ltd Reviews

Name: ArdMoor Ltd
Address: The Granary, Kingston, North Berwick, East Lothian
Rating: 4.85

4.9 Rating 2,172 Reviews

96 %

of reviewers recommend ArdMoor Ltd

4.9

Based on 2,172 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01620 671 480

Email:

anthony@ardmoor.co.uk

Location:

The Granary,
Kingston,
North Berwick
East Lothian
EH39 5LT

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased a pair of moleskin jeans which despite being labelled correctly were unfortunately not the size they should've been because the wrong label was attached to the product I'd received. By following the returns procedure a refund was issued the following day and confirmed by email so I'm happy that when things don't always go to plan the company responded positively very quickly.”

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Posted 1 year ago

“Very good service quick postage thank you”

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Posted 1 year ago

“Got them for my grandaughter for fireworks not tried yet”

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Posted 1 year ago

“Had an issue with a pair of ladies trousers, the button hole was tatty and not finished properly. A refund and a return label was done very quick and efficiently. Would use again as the problem was sorted very quick which is important if a problem is encountered.”

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Posted 1 year ago

“Purchased brogues & service was prompt, efficient and keenly priced. My only observation is that the goods could have been damaged as the shoebox was smashed on arrival and only held together within the grey polythene bag/cover.”

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Posted 1 year ago

Hi Mr MacKenzie Many thanks for the feedback and apologies for the parcel arriving in this condition. We will report this to Royal Mail and speak to the warehouse team to ensure all orders are packaged thoroughly. If there is anything else we can help with, please let me know Kind regards Annabel

Posted 1 year ago

“Good response Ideal price product for continuous use will use again”

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Posted 1 year ago

“I would have given it 5 stars, but I was disappointed with the belt. It reminds me of a factory convey a belt. If I could have seen the belt beforehand, I would have never bought it. Yours, T Kemp.”

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Posted 1 year ago

Hi Mr Kemp Many thanks for taking the time to leave us some feedback we do appreciate all comments to help us identify any issues. If you are not satisfied with the item, we will be able to offer a full refund or exchange to a different item if needed. If we can help in any way, please contact customer service for further advice Kind regards Annabel

Posted 1 year ago

“The website was easy to use and my order arrived in good time. It was also easy to return my parcel”

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Posted 1 year ago

“Good service great wellingtons”

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Posted 1 year ago

“Coat could have been packed more securely package partly loose”

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Posted 1 year ago

“I would give 5 stars for product choice, order turnaround and customer service because all were excellent when I ordered my Didrikson parka online recently - but although the system accepted my order, it wasn't actually in stock. After a few days, I inquired about not receiving a shipping confirmation and the system error was then discovered. I was offered two alternatives at no additional cost (both were great choices) and my chosen parka was despatched the same day. Communication from the Customer Service team was excellent - thank you all for your responsiveness and the care taken to put things right. I'm really happy with my parka.”

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Posted 1 year ago

“deck shoes bought/it would be useful to what you recommend for shoe nourishment to keep leather subtle”

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Posted 1 year ago

Hi Mr White Many thanks for the review, we would recommend using leather appropriate care accessories to care for your new shoes. We have a range of care accessories here https://www.ardmoor.co.uk/collections/footwear-accessories which range from leather proof sprays to cremes. If you require further assistance, please contact customer service who can further advise. Kind regards

Posted 1 year ago

“Took a week but got here ok. One of my trouser pockets was sewn up and had to be unpicked but great otherwise.”

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Posted 1 year ago

Hi Mr Nicholls, Many thanks for taking the time to leave us a review. Please accept our apologies for the trousers arriving with stitching intact, we will feed back to our suppliers. If you have any further queries, please let us know Kind regards Annabel

Posted 1 year ago

“Good product (Hoggs of Fife) delivered promptly. What more can one want?”

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Posted 1 year ago

“Absolutely fine, maybe a bit slow with delivery but the product is what I expected.”

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Posted 1 year ago

“Vvvery good”

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Posted 1 year ago

“package of wellingtons arrived in good time and all in order. What I would say is in these times of companies moving forward with a reduction in plastic usage is Ardmoor used a huge amount of unrecyclable plastic to cover their package. I do realise its important to protect the box, however I cannot see it's necessary to cover it in several layers of tough unrecyclable plastic to the degree Ardmoor did. What is Ardmoor's position and stance on plastic usage in the company? And what evidence can you give to reassure your customers you're serious about your position? Regards AF”

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Posted 1 year ago

“I am looking forward to receiving my new boots as Royal Mail have not been able to deliver yet.”

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Posted 1 year ago

“Very good, will use you again.”

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Posted 1 year ago

“Helpful staff and good quality product well packed and promptly delivered at reasonable prices. Sadly, one item colours did not match website image and was returned. Otherwise a score of 5 would be givem”

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Posted 1 year ago

ArdMoor Ltd is rated 4.9 based on 2,172 reviews