Australian Piano Warehouse Reviews

Name: Australian Piano Warehouse
Rating: 4.67

4.7 Rating 850 Reviews

92 %

of reviewers recommend Australian Piano Warehouse

4.7

Based on 850 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Anonymous

Anonymous // 01/01/2019

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“Next day delivery and great communication. Highly recommend.”

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Posted 2 years ago

“Great customer service fast delivery”

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Posted 2 years ago

“very happy with your company highly recomend to anyone”

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Posted 2 years ago

“Everything was good except for the packaging. The box was not even sealed and was a little damaged when it arrived”

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Posted 2 years ago

“Hasn’t come yet so I can’t rate.”

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Posted 2 years ago

“Great service - fast and efficient!”

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Posted 2 years ago

“Great service. Really do appreciate a quick after-hours response from the sales team!”

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Posted 2 years ago

“The overall Australian piano Warehouse staff service was professional and positive, but unfortunately their sub contracted courier service, is a very sub standard and unreliable service for delivery and that aspect needs to be improved across the board.”

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Posted 2 years ago

“Very good service. Friendly, well-informed staff.”

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Posted 2 years ago

“Excellent service and quick delivery, highly recommend”

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Posted 2 years ago

“Great customer support, fast shipping and good range, highly recommended!”

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Posted 2 years ago

“I understand Aust Piano Warehouse cannot be held accountable for overseas delays in manufacturing (the chip factory in China burnt down). However, at nearly midnight one Saturday night I was sent an e-mail saying that just a few of the digital pianos had come in, and if I paid promptly and in full, I would be offered one. Considering the time of the e-mail, and that the wait-time had already passed a year (time enough to get another factory up and running), I naively believed this, and duly paid in full. And nothing happened. I believe this to have been a fraudulent method of extracting full payment, when in fact there was still no foreseeable date that Yamaha had provided for shipments into Australia. I feel I - and probably others - were lied to. This underhanded method of dealing with customers is a reprehensible means of doing business. If I could give zero stars, I would. Shame on you. This is not how Australian businesses should operate.”

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Posted 2 years ago

“Awesome delivery, very fast! Everything is was packaged perfectly”

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Posted 2 years ago

“Excellent service, very helpful and professional.”

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Posted 2 years ago

“I bought Yamaha P515 new piano. It had been on dispolay as evident from dust on surfaces. I confirmed that it would be sent in original packaginjg. I was advised yes it would. When the piano arrived, I was shocked to see the packaging was complete except for the protective foam panel for the keyboard side. There was only the flimsy outer box protecting the keyboard from impact damage, Fortunately the Piano appears undamaged. Whoever is in charge of the despatch of instruments needs to give better training and suoervision of the staff. Only a miracle prevented rswerious damage to the piano which is VERY heavy, in transit from Melbourne to Sydney.”

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Posted 2 years ago

“I'm sorry to give you this rating. The staff at Willoughby Warehouse was lovely and kindly assisted me, but I think the overall service can improve based on the following aspects: 1. Online chat consultant - I consulted to purchase a digital piano stand via online. Following the advice of "Brian", I ended up purchasing a seat. Clearly, online consultants require better knowledge of their products. 2. I received a number of emails and texts about "the ordered item was dispatched" when I requested a collection from the Willoughby warehouse. I also received a number of texts saying "the ordered item is ready for collection" when the item was not ready for collection. This was very confusing. 3. The confusion of purchase of a seat instead of a stand was clarified when I was on the phone with the consultant "Jules" to clarify the texts and emails I received about "the ordered item was dispatched". Jules had kindly sent me an email with the links to the right products. 4. I asked Jules if I can either cancel the order of a seat and receive a refund or a store credit so that I can purchase a stand. Apparently because of some complex ordering and pyament structure but this process has taken a very long time. 5. When I arrived at the Willougby Warehouse, I had to explain all of the above to the staff who did not expect this complexity and confusion. They were very kind and helpful but it has taken a considerable time to resolve. 6. Every time I place an order, I receive a "thank you" email from Craig Maria stating that "I will personally make sure you get looked after", but in fact, this seems to be an auto-generated email and no actual action is taken by this person. It comes across as insincere as a result. 7. I also communicated with the company via Live Chat, Email and Telephone. The below choice only allows me to select one.”

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Posted 2 years ago

“Great product and excellent service. Fast shipping. Thank you”

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Posted 2 years ago

“The service from APW has been remarkable however their choice of freight providers is not. Our purchase has been "in transit” since 28/2/22 and still not arrived. It is well known in the Kimberley that there will be extensive delays when this freight company is used. As such, this delay diminishes the customer satisfaction. We look forward to receiving our purchase soon.”

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Posted 2 years ago

“I’ve made two online purchases from Australian Piano Warehouse and both times received amazing service. Always very happy. If I need anything else for my new piano journey will definitely be purchasing from here again. So thank you!”

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Posted 2 years ago

“I had a good experience buying my electric piano the only aspect to improved on is a large number of automated often repeating emails (17 in total) sent from the vendor in the purchase process. That was way too many. Max two or three would be more than enough. Other than that, all positive.”

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Posted 2 years ago

Australian Piano Warehouse is rated 4.7 based on 850 reviews