“Really terrible company.....twice we have requested delivery at 25% as per their guidelines and had to wait and wait for a delivery. We are just above 0 today over 4 weeks after requesting a delivery and seemingly ringing them achieves little other than a sorry - certainly no sign of any action to schedule a delivery, just 40 minutes on hold before speaking to an apologetic employee.”
“Ordered LPG on 22 January. Delivery scheduled for yesterday, 10 March. Still no delivery, no update. Have 40% tank break limit on contract and registered as priority customers. No customer service to speak of, no easy method of escalating complaints, consumption can't be updated on portal, turned gas and heating off. Disgusting lack of service.”
“I own a holiday let and waited for 2 months for a delivery of gas which never came. I ran out of gas when I had customers in my holiday bungalow. I have an obligation to supply my customers with heating and hot water just as Avanti gas have an obligation to supply me as thier customer with gas. I had to shut my business for a month and go over to oil, at a cost of almost £9000.00 to myself, not including loss of earnings from the closure of my business. Avanti Gas could not have cared less and havnt even bothered to get in touch with me. Just an absolute disgraceful company. Now, although I will be paying off this cost for the next 6 months, at least I can sleep at nights. The anxiety that this situation has caused me has been awful. Once my oil tank was in situ, the oil was delivered the NEXT day. Good riddance Avantu Gas.”
“Dreadful service. Ordered gas five weeks ago and still waiting delivery and will shortly run out. That doesn’t seem to concern them, absolutely disgraceful.”
“Dreadful customer service. Husband terminally ill and no central heating or hot water (zero gas). Suspect they want to shed the home LPG service or they are waiting for supply prices to drop so they make more profit. Will be looking elsewhere for LPG”
“Stay away. Read the reviews, I certainly wish I did. Absolute joke of a company with no customer support whatsoever. Happy to take your money but won't deliver gas in agreed timeline.”
“The company that knowingly and deliberately leaves its customers without gas. Background is that I placed na order in good time when my gauge read 25%. Case duo the order when my gauge read 10% to be told I wasn't a priority as deliveries are only being scheduled to customers who have 5% or less. Despite updating my gauge readings I am now without gas. Emails to customer services results in a threat that if a delivery is made and I am found to have a gas supply I will be charged £210 plus VAT. Now without hot water and heating in winter. Will not be renewing my contract with Avanti.”
“Ive been out of gas for 72 hours now. I'm medically vulnerable, despite being promised a delivery today, but no show. Several phonecalls waiting 30 minutes + each time! Last delivery was 6 weeks ago! Avoid at all costs!”
“Wish I had checked reviews for this company before trying to switch over, thank god it hasn't gone through I guess
Started switch over a month ago, to which had to supply many photos, each time asking for more, which I did, then finally they went silent on me, chased up a couple of weeks later to find out about my switch to find out they had closed my transfer because i didn't supply a photo, a photo that they had not even asked for, no email to say they had closed the switch either
absolute amateur's, my suspicion is that because the price of gas has gone up they actually just didn't want to honor it.
id would advise avoiding this company at all costs”
“Still waiting on delivery which was placed over a month ago, terrible service. Will being changing to Calor when contract is up, never let me down in all my years i was with them before..”
“Tanker driver pulled out deliberately in front of our car, put his hazards on for no good reason and stuck his middle finger up - just about say’s it all really - he represents the face of this company!”
“Like all the previous reviews we are being treated horrendously by this Company.
I have had LPG with Shell Gas then Avanti Gas for 33 years.
This is the first time I have failed to have a December delivery.
My portal is telling them the gauge is 0%, my delivery date supposed to be 15th December. They take my Direct debit every month, so where is my contracted monthly winter top up?
I have emailed constantly, rang only to have the phone put down on me when I suggested the women use a pen and paper to record a call back request, as the IT system was down, conveniently, when I called at 17.00pm.
Time to go home I assume.
Shockingly disgraceful way to treat any customer let alone a 33 year long customer.
We have no Gas for heating or hot water using a camping stove and electric heaters costing us more money.
They are in breach of contract.
Sadly we renewed our contract in August, for another 2 years, elsewise wr would seek a new supplier.
Disgusted Cystomer”
“This is another "minus star" review to add to the growing collection!! Again our so called scheduled gas delivery has not happened. They know exactly how little gas we have but still no sign of a delivery. Their Scheduled plan is useless, nothing happens without constantly pestering them. They also have the nerve to threaten a £200 fine if the reading is higher than expected. I am astonished to see there are positive reviews on another review site, have they written them themselves?
We are now in the process of changing suppliers. AVOID AVANTI!!!!!”
“Ordered gas 22/11/22 17 days later still no delivery date. Gas paid in advance. Freezing weather rural location . Snow due which means tanker won't be able to get to me! Child with severe health issues worried sick we will be left with no heating or hot water.
Disgusted beyond belief to be told that if the tanker comes out as priority and I'm deemed to have 10% more gas than I stated that Avanti will fine me £200
I ordered in plenty of time paid Avanti don't deliver as stated then have the cheek to mention a fine!!!
AVOID this company I am now going elsewhere. RUDE staff ,lie about delivery time schedules ,leave you high and dry take your money. Reporting to ombudsman”
“I am in my 2nd year with Avanti-Gas, I have never known a company with such disrespect and dishonesty for its customers.
The delivery times are outrageous especially during the colder seasons.
They falsely advertise over the phone and on their website, you cannot get in contact with a manager at any time in relation to any concerns/complaints.
The staff are obnoxious, rude, arrogant and need better training where customer service is concerned.
I have requested to terminate my contract as I owe them nothing and my contract is paid, to then be told obnoxiously by a member of staff
"No! I am holding you in your contract for the remaining period"...
The only reason I see them holding me in contract for is to stop me from seeking a different gas supplier and going elsewhere... surely this is blackmail and holding me to ransom, until they release me.
I have made it clear to Avanti Gas that I will not be purchasing anymore gas from them for the remaining period of my contract, which is 3 months. Therefore, I see this to be a pointless contract as it does not benefit Avanti Gas in any way shape or form.
I would highly advice anyone looking for a new gas supplier to stay clear from this company.
Avanti-Gas's Priority is:
1. Profits
2.Shareholders”
“gas nearly out, we are both disabled, rely on gas for everything, keep asking for a delivery but get fobbed off saying we are low use customers & the whiff of gas we have left will last us for weeks. there must be some legal body we can contact? shurely a breach of contract by avanti? Going to look for another supplier.”
“Terrible company. No delivery, despite waiting 15 working days (which they changed from 10 days, AFTER our order was placed - website still says 7-10 days)
No heating or hot water now and still no sign of a delivery. Can't get through on phones. Emails ignored.
Disgraceful service!! Read the growing negative reviews on Trust Pilot. DO NOT USE THIS COMPANY!!!”
“How many bad reviews does it take for a company to realise that their service needs a major review?
If you try to call them, you will spend the first 5 mins being read a recorded message, trying to push you to their FAQ, rather than bother them with a phone call. STILL claiming that service is disrupted by Covid, both on their opening message and on their portal.....just an excuse for terrible service now.
You will then spend the next 30-60 mins waiting for someone to answer the phone and when they do answer, unless you want to pay them something or ask a really simple question, you will receive ZERO customer service. No matter what the question is, the AvantiGas rep at the other end of the phone ALWAYS needs to call you back......AND NEVER DOES!!!
Ordered gas on the 27th Feb, when our gauge was reading 25-30%, as instructed by AvantiGas themselves, allowing them 7-10 working days to deliver. Today is 11th March and still no delivery and no explanation for the delay. Our gauge is now reading 5%, with no confirmation of when our delivery is coming.
They literally do not care about their customers, plain and simple!!
I strongly advise that you go elsewhere for your bulk gas, because AvantiGas is an absolute shambles of a company!!”
“Signed for new two year contract ordered gas for delivery still waiting over 10 days. Service terrible. Think twice about having Avanti as supplier!!”
