Hi Andrew,
We’re truly sorry to hear about the trouble with your order, especially as you were planning to use it for a special occasion like Valentine’s Day. We’re glad to see that the replacement order was delivered successfully. Your feedback is truly appreciated, and we’ll continue working to improve our shipping experience. Please let us know if there’s anything else we can do for you!
Thank you for your patience, and we’re here to help!
Best,
Team BADESOFA
Hi Daniel,
Thank you for your review, and we sincerely apologize for the inconvenience you experienced with your refund. Sometimes, PayPal can have issues processing refunds, but we're glad to hear that our superstar customer service representative, CK, was able to resolve the issue for you. We truly appreciate your patience and understanding, and we're here if you need anything else!
Cheers,
Team BADESOFA
Hi Chris,
We hear you. We're committed to quality, but we'll also work on providing the best value. Many of our customers have enjoyed our pillow for years, as it's built to last. We prioritize the quality of materials and European manufacturing, and we'll keep working to provide the most competitive pricing possible.
We always strive to do our best to provide a positive experience, and your feedback is valuable to us.
Cheers,
Team BADESOFA
Hi Shaun,
We are sorry for the delay in our response and any frustration caused. Due to the high volume of inquiries and shipping issues during the busy season, we weren't able to reply as promptly as we would have liked.
Many of our customers have enjoyed our pillow for years, as it's built to last. We prioritize the quality of materials and European manufacturing, and we'll keep working to provide the most competitive pricing possible.
It looks like CK has already assisted you with your return, and we hope that the issue has been resolved. If you need any further assistance, please feel free to reach out to CK again—we’re here to help.
Cheers,
Team BADESOFA
“I had the same issue as Katherine who posted her review 3 days prior to mine. Order placed, payment made, label created… but no shipment of the product. It took days to get a response from customer service, but I did finally hear back and the rep offered a very reasonable solution - send out a new package all together. I was told I would receive tracking number for the new shipment but that never came. I attempted to contact customer service several times and never received a response. I figured the new order wouldn’t be sent out, but thankfully, the package arrived today.
Overall, it was a frustrating process with working with this company. Hoping the product is quality and makes up for the several headaches.”
Hi,
We are genuinely sorry for the frustration and hassle you’ve experienced, and we truly regret the delays in resolving your issue. Due to the influx of inquiries and shipping challenges during the busy season, we weren’t able to address everything as promptly as we would have liked.
That said, we are glad to hear that CK was able to resolve your concern and get your package to you. We hope that, despite the challenges, you’ll find the product meets your expectations. We always strive to do our best to provide a positive experience, and your feedback is valuable to us.
Cheers,
Team BADESOFA
Hi Maxwell,
We are sincerely sorry for the mix-up with your order and the wrong color seat bath pillow. Please reach out to our customer support team, and we’ll be happy to assist you in resolving this issue as quickly as possible.
Thank you for bringing this to our attention, and we appreciate your patience!
Cheers,
Team BADESOFA
“I received my order last week after ordering the Spa bundle in November 2023. My girlfriend did use it shortly after it arrived and did enjoy the product.
I, however, did not enjoy the ordering experience. I understand there have been challenges with sourcing products, and shipping, but I would have really appreciated a bit more information regarding the status of my order.
Sure, some of the time, you may not have had any updates, but any update is a good update (as far as I am concerned). I gave $600 to an unfamiliar company that offered me no updates whatsoever on an order I had placed for Christmas.
I think a weekly or semi-monthly update would have made me (and others) more comfortable.”
Dear John,
Thank you for your review! We totally understand your feedback and we agree on all points. Some things were not working out like we wished in that chaotic time around Christmas. We promise to do better for the future! Thanks for keeping up your trust in us and we hope you have a wonderful bathing experience with BADESOFA.
Best regards,
Team BADESOFA
“I recently placed an order for the full set of Bath Pillows on Nov 10th order and received 10% off my order($54.90). Now I received a text today saying ordered pre-Black Friday and received 25% of my total order before I even received my order, which would have been($137.25).
Shouldn’t I get a credit back for $82.35 for the difference since I haven’t even received them yet?
Answer: No
Great product poor customer service!”
Dear Allen,
We are very sorry to hear about your recent experience and appreciate you bringing it to our attention. The team reviewed your order and see that unfortunately we were not able to honor this discount because your item was already in-transit and got delivered the next day. We will always do our best to accommodate the discount prior to order leaving our warehouse.
We apologize for any inconvenience and wish you a lot of fun with your item.
Best regards,
Team BADESOFA
