Bettercaremarket Reviews

Name: Bettercaremarket
Address: 63 Christie Street, St Leonards, New South Wales
Rating: 4.49

4.5 Rating 138 Reviews

86 %

of reviewers recommend Bettercaremarket

About Bettercaremarket:

BetterCareMarket is a leading Australian online provider of healthcare and disability equipment, mobility aids, daily living aids, incontinence supplies and braces & supports. We have served thousands of happy customers and NDIS-participants since 2020. We are a registered NDIS-provider and deliver our goods Australia wide.

Quality Products at Affordable Prices
As a leading independent provider of healthcare products, we work hard to ensure you get great quality products – from Australian suppliers - at competitive prices from leading brands you can trust.

Registered NDIS-provider
We are proud to be a registered NDIS-provider and support all plan types. BetterCareMarket offers solutions to help improve the lives of people with a disability. We tailor our products to meet your needs and make your life easier: from useful kitchen aids, bathroom equipment, rollators & walkers, overbed tables, tens machines to quality incontinence supplies and much more. Our easy ordering system lets you place your NDIS-order without payment.

Wide range of products
We have access to an extensive range of products to assist your health, mobility and quality of life. We stock braces and supports to help you move with confidence after an injury or a chronic condition such as arthritis. Our Aids for Daily Living include useful products such as Dementia clocks, Gardening Tools with special grip, unique plates and bowls, reachers etc.
If you are after incontinence products, we provide quality brands that offer a high level of protection against leaks. Check our Molicare Pull Up Pants, adult diapers and incontinence skin care range.

Ready to Help You
BetterCareMarket’s dedicated Customer Service team is on hand to help you with your order. Whether you'd like to make a repeat purchase or you're shopping for the first time with us, they are ready to answer your queries and offer assistance with placing your order.

Online Shopping 24/7
Our online store is open 24 hours a day and our helpful staff is always at the other end of the phone, 5 days a week from 9am to 5pm, to assist you with your product selection. For a quick and easy purchase, you can choose to place your order online, via email or over the phone.

Safer Shopping with BetterCareMarket
We offer a SSL payment method to protect sensitive data, providing peace of mind that your order is safe in our hands.

Bettercaremarket 5 star review on 20th July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love my Bluetooth BP monitor. It is easy to use I dislike the wrist BP Monitor. A waste of money as its reading is completely different to the arm monitor”

Helpful Report

Posted 7 months ago

Good day Sandra, We are always grateful when customers take a few minutes of their time to tell us about their experience, and welcome all constructive feedback that helps us improve our products and service. I am very pleased to hear that you are happy with the Bluetooth Blood Pressure Monitor. On the other hand, I am sorry to read you are not pleased at all with the wrist blood pressure monitor. For your information, if you are looking for the most reliable blood pressure measurement, healthcare professionals recommend using a blood pressure monitor with a cuff. Wrist monitors give accurate readings if you closely follow the instructions. Sometimes using a wrist blood pressure monitor at home can give falsely readings due to the incorrect positioning. Please contact us, so we can help resolve your issue. Kind regards, Jane Customer Service Bettercaremarket

Posted 7 months ago

“Great communication and fast postage. Really happy with this company.”

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Posted 8 months ago

“Item is well made... very solid and constructed well... as a tradesman... I am surprised as to how well it fits. Am a little concerned that there is a packet of extra screws that I cannot seem to see where they go.... but better looking at them than to look for them.... this item was a little dearer than other websites but at least it was simple to purchase... the other websites wanted to know everything including the colour of my jocks... all data gathering from the lesser informed...... was installed this morning in a mtter of minutes and did take about 5 to 7 minutes to put together... not hard at all. I ordered on line... had no communications except to say the order was placed and an invoice sent via email... recieved the order in about 7 working days and delivered to the right place.”

Helpful Report

Posted 8 months ago

Good day Darren, Thank you very much for sharing your thoughts on our raised toilet seat with flip-up armrests. It's fantastic to hear that the quality and ease of installation of the toilet aid impressed you, especially given your background as a tradesman. Concerning the additional screws included with your purchase, these are intended as spare parts to ensure you're well-prepared for any future needs without the hassle of finding matching replacements. We appreciate your understanding and agree with the sentiment that it's better to have them on hand, just in case. I am sorry though you haven’t received any additional information on the tracking details as we usually send them through as soon as we receive them from our supplier. It could be that the email ended in your spam folder. If you have any questions, need help, or wish to provide further feedback, please feel free to reach out. Best regards, Annemarie Customer Care Bettercaremarket

Posted 8 months ago

“The service was great, product is fantastic the best I've worn. Easy to put on and great support.”

Helpful Report

Posted 8 months ago

Dear Joe, We're so grateful for your feedback and thrilled to hear about your positive experience with the Push Med Wrist Brace. Knowing that you find the brace to be the best you've worn, easy to put on, and supportive is incredibly rewarding for us. We appreciate you for highlighting our service as well. We strive to provide great customer service to all our customers, and it's wonderful to know we've succeeded in your case. Thank you for choosing Bettercaremarket. We look forward to continuing to serve you with high-quality products and service. Warm regards, Annemarie Customer Care Bettercaremarket

Posted 8 months ago

“Fast service, great product”

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Posted 8 months ago

“Delivery was slow”

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Posted 8 months ago

Hi Paul, Thank you very much for your feedback. I am very sorry there was a slight delay with the delivery of your order. The day your wrist brace was supposed to be dispatched, our supplier was busy with the process of a new container of braces that had arrived from Europe. I am sorry that this caused a slight delay with the delivery of your order. I can see you are happy with your brace and if you do need any further assistance, please let me know. Kind regards, Jane Customer Service Bettercaremarket

Posted 8 months ago

“Anne Marie was a marvellous person to fill and finalise our order. Your company is very , very fortunate to have someone of this calibre working for you.”

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Posted 8 months ago

“Great product comfortable and easy to wear. I feel so much more secure walking around the paddocks....”

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Posted 8 months ago

Dear Jules], Thank you for taking the time to share your positive experience with our hip protector. We are delighted to hear that you find the product comfortable and easy to wear, especially on uneven grounds in the paddocks. We're thrilled that our hip protector contributes to your peace of mind and mobility. We are committed to providing quality products that not only meet but hopefully exceed our customers' expectations. Should you have any further feedback, questions, or need assistance, please do not hesitate to contact us. We're here to support you. Thank you again for choosing us for your needs. We look forward to continuing to serve you with products that enhance your wellbeing and safety. Best regards, Annemarie Customer Care Bettercaremarket

Posted 8 months ago

“I found the product I purchased and the customer care excellent! Good delivery and easy to assemble as well! Thank you Better Care Dianne!!”

Helpful Report

Posted 8 months ago

Dear Dianne, Thank you so much for sharing your positive experience with us! We're thrilled to hear that you were happy with the folding commode and our service. Your satisfaction is our top priority, and feedback like yours truly makes our day. Should you need any further assistance or have any more feedback, please don't hesitate to reach out. Thank you once again for choosing BetterCareMarket. We look forward to serving you again in the future! Warm regards, Annemarie Customer Care Bettercaremarket

Posted 8 months ago

“Bettercaremarket displayed the product (walking stick) and described it perfectly making it easy to purchase online. It came fully packaged and quickly. I”

Helpful Report

Posted 8 months ago

Good afternoon Orianna, We are delighted to hear that your online shopping experience with us was seamless, and that the walking stick met all your expectations! Ensuring that our products are presented accurately and delivered promptly is our top priority, and we're thrilled to know we hit the mark for you. Your feedback is invaluable to us, as it encourages our team to continue providing excellent service and high-quality products. We're so glad that the packaging and delivery also met your satisfaction. Thank you for choosing Bettercaremarket for your purchase. We hope you enjoy the added support and mobility the walking stick provides. Should you need anything else or have any questions, we're just a message away. Kind regards, Annemarie Customer Care Bettercaremarket

Posted 8 months ago

“Well made, sturdy and exactly as described online. Quick delivery. In all an excellent wrist support that has reduced the arthritic pain I and swelling for my husband.”

Helpful Report

Posted 8 months ago

Good day Joy, It warms our hearts to know that the Push Med Wrist Splint has been a source of relief and comfort for your husband. We understand how challenging dealing with arthritic pain can be, and it's truly rewarding to hear that our brace is making a difference. Your kind words about the quality and the quick delivery are greatly appreciated and reinforce our commitment to providing well-made, reliable products accompanied by efficient service. Thank you for taking the time to share your positive experience. We are here for you and your husband should you need any further assistance or support. Wishing your husband continued relief and wellbeing. Kind regards, Jane Customer Service Bettercaremarket

Posted 8 months ago

“Happy with the purchase and the dealings with everything.”

Helpful Report

Posted 8 months ago

Dear customer, Thank you for your positive review. We are thrilled to hear that you are happy with your purchase and your experience with us! It's always our goal to ensure that every aspect of your journey—from browsing to buying—is smooth, enjoyable, and meets your expectations. Your satisfaction is what we strive for, and your feedback is incredibly valuable to us. If there's anything more we can assist you in the future, please don't hesitate to let us know. Thank you for choosing Bettercaremarket and for taking the time to leave a review. We look forward to serving you again! Warm regards, Annemarie Customer Care Bettercaremarket team

Posted 8 months ago

“I ordered a black paisley walking stick, but received a purple paisley walking stick!!!!”

Helpful Report

Posted 9 months ago

Dear Nicholas, I'm sorry to hear you were expecting a black walking stick. It seems our product images may not have accurately conveyed the colour, leading to an unexpected surprise when your order arrived. We want to express our apologies for the mix-up and any inconvenience this has caused. We understand that the details matter, especially when selecting a personal item like a walking stick. Our aim is to ensure you receive the product that you need and want. Please know we are looking to improve our images on the website to prevent these issues in the future. Thank you for your understanding, and once again, we apologise for the confusion. We appreciate your patience as we work to make things right. Kind regards, Jane Customer Service BetterCareMarket

Posted 9 months ago

“Good product only down side seat a little hard otherwise great.”

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Posted 9 months ago

Dear Stephen, Thank you for taking the time to share your experience with the Savanah Raised Toilet Seat. We are delighted to hear that you find the product to be great overall. We appreciate your honesty in pointing out that the seat's firmness did not entirely meet your comfort expectations. We strive to balance support and comfort, and your feedback is invaluable as it helps us to continually improve our products. We will certainly take your comments back to the manufacturer for future product enhancements. Thank you once again for your review. Your satisfaction is very important to us, and we hope to have the opportunity to serve you again in the future. Warm regards, Jane Customer Service Bettercaremarket

Posted 9 months ago

“Prompt delivery. No assembly needed. My mum is using this and is very happy with it - a nice colour (blue), light and the hand grip is comfortable.”

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Posted 9 months ago

Dear Dale, We’re absolutely delighted to hear about your positive experience with the Comfort-Plus MiniQuad Walking Stick! It's fantastic to know that the prompt delivery, the easy setup, and the overall design have met your mum’s expectations. We understand how important it is to provide products that combine functionality with comfort. Our team is dedicated to ensuring that our products enhance the lives of our customers, and your feedback reaffirms the hard work we put in every day. It's reviews like yours that make all the difference! Should you or your mum have any further feedback, need assistance, or have any questions, please do not hesitate to reach out. Thank you, once again, for choosing us and for taking the time to share your experience. We hope to continue providing you and your mum with products that bring comfort and ease to your lives. Warmest regards, Annemarie Customer Care BetterCareMarket

Posted 8 months ago

“I would not have purchased the product if I had known that the handle detaches from the brush. I have given two stars as the brush head is good and the shape of the handle is good. The fact that the brush and handle are detachable, let's the product down”

Helpful Report

Posted 9 months ago

Dear customer, Thank you for taking the time to provide feedback on your recent purchase of the Long Handled Wooden Bath Brush. We’re genuinely sorry to hear that the detachable handle did not meet your expectations, and we understand your disappointment. The design intent behind the detachable handle was to offer versatility and ease of storage, but we realise that this feature may not be beneficial for everyone. We really appreciate your positive comments about the brush head and the ergonomic design of the handle. It’s feedback like yours that helps us improve and better serve our customers. Thank you again for your honest review. Best regards, Jane Customer Service BetterCareMarket

Posted 8 months ago

“i ordered folding travelling elblow crutches and it seems that they will be perfect! They have the enclosed cuff so that if you are walking and you need to let go of the crutch it will stay attached to your arm which is just what I need. I rang Bettercare and told them that I needed a faster delivery and I am not sure what the man on the phone did but the crutches arrived the next day I could not be more garteful to the company and the man on the phone, unfortunately I don't remember his name. The only other thing I would say is the instructions for put the cutches together/apart could be easier to follow. Thank you so much. Philomena Box Hill Vic”

Helpful Report

Posted 9 months ago

Good day Philomena, Thank you so much for taking the time to leave us this wonderful review! We're thrilled to hear that the folding travel elbow crutches are a perfect fit for your needs and that the enclosed cuff feature is providing the support and convenience you were looking for. We're also happy to hear that our team was able to expedite the delivery for you. Speedy and efficient service is something we strive for at Bettercaremarket, and it's great to see that we were able to meet your expectations. I'll be sure to pass on your kind words to Erik. Regarding the assembly instructions, we sincerely appreciate your input. We're always looking for ways to improve, and clearer instructions can indeed make a significant difference. We'll take your suggestion on board to enhance our customer's experience. If there’s anything else you need or if you have further suggestions, please don't hesitate to reach out. We’re here for you! Warm regards, Annemarie The Bettercaremarket Team

Posted 9 months ago

“Great product does the job and very fast delivery”

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Posted 9 months ago

Hi Joanne, Thank you for your positive feedback! We're delighted to hear that our insoles are meeting your needs and that you're satisfied with their performance. It's also fantastic to know that our delivery service exceeded your expectations with its speed. We strive to provide quality products and swift service, so it's rewarding to hear about your great experience. If you ever have any more needs or questions about our products, we're always here to help. Thanks again for choosing us and for taking the time to share your thoughts! Best regards, Annemarie Customer Care Bettercaremarket team

Posted 9 months ago

“Hi Betercare. The Patella knee brace is fantastic. I have a retorn Maniscus and have been putting up with pain and a limp for seven or eight months. I have had relief from the pain and the limp is finally going. I can't help but tell anyone at Golf who will listen how good this product is. 5 out of 5 stars from me. Dale at Caringbah South”

Helpful Report

Posted 9 months ago

Hi Dake, We're absolutely delighted to hear that the Patella knee brace from Push Med has been instrumental in alleviating your pain and improving your mobility, especially after such a prolonged period of discomfort. It's wonderful that you're already seeing such significant improvements. Your experience is exactly what we strive for with our products – to provide relief and support that empowers our customers to return to the activities they love without the burden of pain. Thank you for giving our product a 5-star rating and for your enthusiastic recommendation. It means the world to us. We wish you continued improvement and many more enjoyable rounds of golf! Best regards, Jane Bettercaremarket Customer Service

Posted 9 months ago

“I am very happy with my new watch, it has the basic features and it is all I need.”

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Posted 9 months ago

Hi Anna, We're delighted to hear that you're enjoying your new activity tracker / watch and that its features are meeting your needs! It's great to know that the simplicity and functionality are hitting the mark for you. If you have any questions about your activity tracker or want to explore more of its features at any point, please feel free to get in touch. We're always here to help. Thank you for choosing our product and for taking the time to leave a review. We truly appreciate it. Best regards, Annemarie Bettercaremarket

Posted 9 months ago

Bettercaremarket is rated 4.5 based on 138 reviews