Bettercaremarket Reviews

Name: Bettercaremarket
Address: 63 Christie Street, St Leonards, New South Wales
Rating: 4.49

4.5 Rating 138 Reviews

86 %

of reviewers recommend Bettercaremarket

About Bettercaremarket:

BetterCareMarket is a leading Australian online provider of healthcare and disability equipment, mobility aids, daily living aids, incontinence supplies and braces & supports. We have served thousands of happy customers and NDIS-participants since 2020. We are a registered NDIS-provider and deliver our goods Australia wide.

Quality Products at Affordable Prices
As a leading independent provider of healthcare products, we work hard to ensure you get great quality products – from Australian suppliers - at competitive prices from leading brands you can trust.

Registered NDIS-provider
We are proud to be a registered NDIS-provider and support all plan types. BetterCareMarket offers solutions to help improve the lives of people with a disability. We tailor our products to meet your needs and make your life easier: from useful kitchen aids, bathroom equipment, rollators & walkers, overbed tables, tens machines to quality incontinence supplies and much more. Our easy ordering system lets you place your NDIS-order without payment.

Wide range of products
We have access to an extensive range of products to assist your health, mobility and quality of life. We stock braces and supports to help you move with confidence after an injury or a chronic condition such as arthritis. Our Aids for Daily Living include useful products such as Dementia clocks, Gardening Tools with special grip, unique plates and bowls, reachers etc.
If you are after incontinence products, we provide quality brands that offer a high level of protection against leaks. Check our Molicare Pull Up Pants, adult diapers and incontinence skin care range.

Ready to Help You
BetterCareMarket’s dedicated Customer Service team is on hand to help you with your order. Whether you'd like to make a repeat purchase or you're shopping for the first time with us, they are ready to answer your queries and offer assistance with placing your order.

Online Shopping 24/7
Our online store is open 24 hours a day and our helpful staff is always at the other end of the phone, 5 days a week from 9am to 5pm, to assist you with your product selection. For a quick and easy purchase, you can choose to place your order online, via email or over the phone.

Safer Shopping with BetterCareMarket
We offer a SSL payment method to protect sensitive data, providing peace of mind that your order is safe in our hands.

Bettercaremarket 5 star review on 20th July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I did find any help”

Helpful Report

Posted 1 year ago

Good day Laura, Thank you for contacting us. I am sorry to hear you couldn't find any help. Please send us an email to customercare@bettercaremarket.com.au and we will make sure to assist you. Kind regards, Annemarie Bettercaremarket

Posted 1 year ago

“Placed an order for 2 cane tips, only received 1 in the mail. Have sent an email with no reply and have called 3 times on 3 consecutive days during business hours and get an answering machine. Have left messages with a contact number but still no reply. Will not be dealing with this company again”

Helpful Report

Posted 1 year ago

Good day Leith, Thank you for your feedback. I have looked into your order and it looks like our supplier has sent you 1 quad cane tip instead of 2. We have asked them to send the 2nd item immediately. We really apologise for the delay, but we weren't aware of this issue. We have checked in our phone files and we can't find any records that from your phone call. It believe you might have tried to contact our supplier. They are very difficult to reach; we only communicate with them by email. If you need any further assistance, please let me know. Best regards, Annemarie Bettercaremarket

Posted 1 year ago

“fantastic service and products at great prices I loved it”

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Posted 1 year ago

Thank you Alan, for your positive comment about the service and price of our products. We always do our best to help our customers, so it’s great that you had a good experience.

Posted 1 year ago

“Hi, I was happy with products and happy with th price, but after I placed my order I recieved a phone call stating somehow you didn't cover cost of shipping, I stated I'm sure it said free shipping the gentleman said we don't do free shipping, I saidcwell how did my order go through he said he was unsure of that and would I please pay the shipping fee, then he said even if you just cover half the shipping, I stated I'm certain it had free shipping then hecsaid ok, I asked if I was still going to recieve my order he said yes..and it arrived a few days later ty regards Jenny Taylor”

Helpful Report

Posted 1 year ago

Hi Jennifer, Thank you for your feedback! Best regards, Annemarie from Bettercaremarket

Posted 1 year ago

“Great range of products, good site and easy to navigate”

Helpful Report

Posted 1 year ago

Dear Laurie, Thank you for taking the time to leave us with your feedback! I'm glad you're happy with our range of products! All the best, Annemarie at Bettercaremarket

Posted 1 year ago

“reply is very slow or no reply at all”

Helpful Report

Posted 1 year ago

Dear Mr Han, Thank you for your feedback. I am very sorry to hear you were unhappy with the delay in responding to you. We thank you for bringing this to our attention as your feedback helps us improve the service we provide. You placed a NDIS-order on the 7th of March and we issued the invoice immediately, that same day as you requested. I followed your conversation with my colleague, and indeed we replied late to one of your emails, however all the other emails were responded to in a timely matter within 24hrs. We apologise for the inconvenience you experienced. Kind regards, Josh Bettercaremarket

Posted 1 year ago

“We purchased two Raised Toilet Seats Which were delivered promptly, Easy to install and are an ideal solution for our knees , as we age. The fact that we can adjust to two other height settings as required is a bonus.”

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Posted 1 year ago

Dear Peter, Thank you for your review. We are pleased to hear you are happy with the raised toilet seats! Kind regards, Annemarie from Bettercaremarket

Posted 1 year ago

“Very helpfull”

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Posted 1 year ago

Thank you for your feedback, Robert! We really appreciate that! Many thanks, Josh at Health and Care

Posted 1 year ago

“My husband finds his HUGO quad walking stick is very stable and colour of aquamarine beautiful.”

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Posted 1 year ago

Hi Valerie, Thank you for taking the time to leave us your feedback. I'm glad to hear you are happy with the Hugo Mini Quad walking stick! All the best, Annemarie at Bettercaremarket

Posted 1 year ago

“I like to shop at bettercare market the customer service is excellent Annemarie is very polite and friendly”

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Posted 1 year ago

Dear Patricia, Thank you for posting your feedback. We really appreciate your positive comment. Looking forward to seeing you again at Bettercaremarket. Warm regards, Annemarie Customer Care

Posted 1 year ago

“The service was very good, and the communication was excellent. It only took a couple of days, after I had put in an order. The quality of the product, was outstanding. I would highly recommended it, if you are in need of, some medical equipment. Catharina de Graaff”

Helpful Report

Posted 1 year ago

Dear Catharina, Thank you so much for taking the time to share your positive experience with us! We're absolutely delighted to hear that you enjoyed your back brace and knee support. Your kind words and satisfaction are the driving forces behind our commitment to providing outstanding quality and service. Thank you once again for your wonderful review, and we look forward to serving you in the future. Kind regards, Annemarie Bettercaremarket

Posted 1 year ago

“Fast delivery and good price, and indeed cartons are easier. Will order again.”

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Posted 1 year ago

Good day Rochelle, Thanks so much for rating Bettercaremarket 5 stars - we really appreciate it! We look forward to you ordering again soon! Warm regards, Jane Bettercaremarket

Posted 1 year ago

“Excellent professional service & quality product. Replacement of product due to size - no issues and very efficient.”

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Posted 1 year ago

Hi Susan, We truly appreciate your positive feedback and support. We would like to extend our gratitude for helping us grow through word-of-mouth. Warm regards, Jane Bettercaremarket

Posted 1 year ago

“Better care market were excellent to deal with. When I ordered the wrong product they were very helpful with a seamless change to the correct product which is excellent quality. The people I dealt with were knowledgeable and kind”

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Posted 1 year ago

Thank you, Heather for your kind words. We really appreciate your support. Please stay connected with us on our social media channels for the latest updates, promotions, and new products! Kind regards, Jane bettercaremarket

Posted 1 year ago

“I have used Bettercare market on several occasions to purchase incontinence products for my son . I have found them to be easy to communicate with , love the suggestions when i asked them, they were quick to deliver their products, and were informative of the availability of products , and are reasonably priced. Happy to use them again 😊”

Helpful Report

Posted 1 year ago

“I purchased a wrist brace based on the wrist circumference measurement as instructed, but the hole for the thumb was very large and ill fitting’. While I did get a refund eventually I was disappointed that ii am out of pocket $25 for postage to me and my return of the product. So basically I spent $25 and have nothing.”

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Posted 1 year ago

“Fast transactions and quick responses.”

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Posted 1 year ago

“Great customer service. Highly recommended!”

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Posted 1 year ago

Bettercaremarket is rated 4.5 based on 138 reviews