“The service was excellent from beginning to end. There were no problems and my car was collected promptly this morning from my home by Dave on behalf of BMS Salvage. Dave was a very pleasant chap and everything went smoothly.”
“absolutely rubbish experience with collection. Their customer service is very rude and feels like amateurs on jobs. They will blame you for their mistakes.”
“Deserve 0 stars,being threatened with police and prosecution for the 20 pounds I did not take. They are the scum of the earth. Do not engage with them. Fraudsters!!!! Disgusting can't begin to describe this dreadful company!!!!”
“Cannot stress enough that this company should be avoided. Dreadful experience, harassing and aggressive. You will regret using. Do not accept their unwanted £20 deposit. Recommend reading other genuine 1 star ratings then note how many 5 star reviews from one time reviewers appear to flood this review out. I’m sure you can draw your own conclusion as to which reviews to trust.”
“Tried to bully me into paying £120 “cancellation fee” as I changed my mind about selling my car to them. They threatened court and the woman spoke to me disgustingly throughout.”
“Gave highest price for my car I could find anywhere. Office staff were very professional and courteous, driver was spot on. Arrived at 10:00 am on day quoted, money was in my account within a couple of hours. Simply make sure you are honest when you initially tell them the state of your car and you will have very little trouble. Brilliant service all the way round. Highly recommend.”
“LYING CHEATING DISHONEST COMPANY. Frequently try to obtain money by DISHONEST means. BMS have a LONG STANDING reputation for being a LYING deceitful business with an UNSAVOURY reputation!”
“BEWARE OF THIS COMPANY. Failed to turn up on collection day. Then tried to have me pay a cancellation fee and the £20'deposit back. Threatened with police and county court. 🤣🤣🤣failed to understand that when deposit was paid it was an agreement to collect my car on the said date. They failed to show up and are not legally entitled to their deposit back. NOT A VERY NICE COMPANY AT ALL. Look elsewhere. Don't deal with these Shady con artists!!”
“Agreed a price, they came to collect, tried to offer lower price which we didn’t accept. Then they said we had to pay £100’s in cancellation fees and threatening to go to court as we won’t accept. Disgusting company”
“They try to pressure you into paying a cancellation fee after they don't show up on the date they originally quoted and, when they do show up, offer you less money than was originally agreed upon over the phone.”
“was pressured on the phone to say yes for them to collect my car, agent was very forward, I woke up the next day to find they had put £20 deposit in my bank, I quickly called them and told them I've changed my mind and not scrapping car and offered to send the £20 straight back, they got angry on the phone saying I'm 'wasting time', got told they will be contacting the police and my bank to freeze my account for 'defrauding them' £20, was also told if I don't pay a £120 cancellation fee they will be taking my to court, will send bailiffs, and they sending me constant messages, I have informed citizens advice and waiting on some advice, avoid this scrap yard they are bullys!”
“Very good service my son recommend them as he used them to take away his old car
. He said staff were good and he had prompt payment. They provided an excellent service and the guy who picked up the car was very helpful and polite. I would highly recommend them.”
“I would not ever recommend this company. Terrible comms from pick up drivers, they charge you for other things AFTER they have picked up your car.
Absolutely disgusted with their service and cheating.”
“i
a very dishonest company, I do not recommend it, if you want to sell your car or scrap it, look for another one, I advise you well.
don't be deceived.
I have my whole story with them, first you call them to price your car, then another company they work with will make an appointment with you to collect the car. BMS SALVAGE will send you an e-mail how the whole process of collecting the car and paying for it is such a thing when the driver picks up your car you have to call BMS and the driver has to confirm that he is picking it up {I wonder why he can't do it himself} and then he starts the payment [the BMS company works 8am-6pm}
I made an appointment to pick up my car [the next available date was after 8 days] I took the day off from work, I was at home all day and the driver called me at 6:20pm saying he would be there in an hour
here is a deliberate scam of the BMS SALVAGE company that arranges with the company that picks up the car to pick up your car after 6pm when the office is closed so that you can't contact them not to pay you.
so I said you can't take the car today and I waited for contact from BMS SALVAGE.
after 7 days I got an email from them that I canceled the collection of the car and I owe them £120
if you don't want to have problems just find another company, that's all true
I will never use this company again and I advise you not to either
I do not recommend”
“Customer service was good and payment was guaranteed and I received money an hour after my vehicle was collected. Very easy and reliable process from this company”
“Great service .
Very helpful and friendly agents who helped us to sort our issue promptly. Money were on account in same day of car collection.
Phone calls were answered very quickly so no time waisted.
Definitely we recommend this company 👌”
