Confirm Testing Reviews

Name: Confirm Testing
Address: 1 Harley Street, London
Rating: 4.07

4.1 Rating 2,473 Reviews

77 %

of reviewers recommend Confirm Testing

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Phone:

02038703623

Email:

info@confirmtesting.com

Location:

1 Harley Street
London
W1G 9QD

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nothing to complain about!”

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Posted 3 years ago

“Great service and communication.”

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Posted 3 years ago

“Very good and easy to return the test kit”

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Posted 3 years ago

“It really reliable and satisfied”

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Posted 3 years ago

“Perfectly organised. Thank you!”

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Posted 3 years ago

“Simply the best, quick and efficient”

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Posted 3 years ago

“Confirm Testing 51 Hamstead Marshall plus the post code should have reached me. I am concerned that I sent you my full address with House Name when ordering the kits. That should suffice. How on earth would the public know you take the address from the PLF. I presumed the PLF did not have enough lines when they sent that back to me. Perhaps this is something you should look into. A E Tyzack I do not know what ‘form information’ you are referring to, that did not have the full address, perhaps you could enlighten me. The 2 Day test was delivered on time using the address. The 8th Day test attempted delivery was within 80 yards of my door and I received no phonecall. A E Tyzack No Day 2 result. Day8 kit not delivered. The 1st time I used your firm, the server was down so it was not possible to confirm the Day 2 test had been sent. I reported it in various ways and when the server was back up but did not receive confirmation the test was negative. However, boths test packages were delivered correctly. The 2nd time I used your firm, DPD tried to deliver the 8th day test to a wrong unihabited building with no address in the same private drive/cul de sac, they did not try phoning me or ask any neighbour who would have informed them as it is a small private area. DPD emailed, with photo showing the unnamed doorway, that it would not be delivered till Monday so quarantine would be much longer. I phoned the DPD who said the driver would return later that evening which he did not do. More phone calls and they did send someone next day. I noted the package did not have the House Name which is essential and which I had given you along with my tel No.”

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Posted 3 years ago

Dear Agnes, Sorry to hear you are disappointed. I have checked your order and while you had put the name of the house on the order, you did not add it to the form information which is the address that is used for the shipment. This is the reason DPD could not find your address. While I understand it is disappointing, we cannot control DPD's actions, and we do have a postcode and address validator on the form to verify addresses before they are sent to DPD. The full address was required on the form rather than just the invoice in order to fulfill your delivery. I can see you were sent both results, the first one on Wed, May 5, 9:00 PM and the second at 8:00 AM this morning. I can resend both of these to you now. We apologise if you felt this was not the experience you had the first time with us. We have no had server issues in the past so I am unable to address that claim. Wishing you continued health, Confirm Testing

Posted 3 years ago

Hi Agnes, The form information is the information you submitted before checking out and that was sent to you on the booking confirmation PDF. If you check that PDF you will see the address you submitted. Happy to answer any other questions. Wishing you continued health, Confirm Testing

Posted 3 years ago

Hi Agnes, That is not the PLF. The reason they are separate is because sometimes people or companies order for others, which means they need the quarantine address on the PDF (which is where kits get sent), but the address on the order is different for invoice purposes. This is made clear on the form as when you go to enter the postcode it asks you if this is the quarantine address and says this is where kits will be sent. Apologies if this wasn't clear enough for you. I noted you had more clarification on the address you entered for the invoice, but this was missing on the form itself under the quarantine address. I hope this explains it further. Happy to give you a call if you need further clarifications. Wishing you continued health, Confirm Testing

Posted 3 years ago

“Testing kits delivered on time, results emailed on time.”

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Posted 3 years ago

“Tests arrived on time and the instructions were easy to follow. Returning your test was simple. You could track when your test arrived at the testing facility and once it did within 12 hours you got your result back. Would highly recommend and use again.”

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Posted 3 years ago

“Your two test system for expat retunees went smoothly despite last minute flight cancellations at my country of departure. My daughter, who arranged the tests in the UK was able to make the necessary changes with your staff quickly. Just one point worth mentioning, however. A second clear reminder to register the test again, for test 2, might help, as some people may believe they don't need to register a second time. Thank you for your efficient service.”

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Posted 3 years ago

“On time delivery and very quick results issued”

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Posted 3 years ago

“Satisfied”

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Posted 3 years ago

“Very satisfied with the service.”

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Posted 3 years ago

“I am very satisfied with the whole service. I ordered the Day 2 & Day 8 Tests, which arrived on time at the given Adress, testa results were also sent to me promptly so I decided to also take the Fit to Fly Rapid Test on the way back to my country. The Email correspondence was also prompt. All in all perfect service, thank you Confirm Testing, I will definitely use your services again.”

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Posted 3 years ago

“Excellent service, courier delivered day before required test day. results by email. competitive pricing.”

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Posted 3 years ago

“Very good service”

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Posted 3 years ago

“Confirm Testing did an excellent job with my Travel to the UK test kits. They sent me the two tests on time, the instructions were clear and easy to understand, and the results came quickly. No complains at all.”

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Posted 3 years ago

“I tried emailing and calling neither worked that was frustrating”

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Posted 3 years ago

Dear Linda, Thank you for your review. I have just checked our systems and we have no emails from you on the email address attached to this review or the order. Could you please let us know which email address you were using? We would have been more than happy to help you. I can see you've received both results, so hopefully you were satisfied with the service overall. Wishing you continued health, Confirm Testing

Posted 3 years ago

“Great service.”

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Posted 3 years ago

“All very easy and efficient”

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Posted 3 years ago

Confirm Testing is rated 4.1 based on 2,473 reviews