Confirm Testing Reviews

Name: Confirm Testing
Address: 1 Harley Street, London
Rating: 4.07

4.1 Rating 2,473 Reviews

77 %

of reviewers recommend Confirm Testing

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02038703623

Email:

info@confirmtesting.com

Location:

1 Harley Street
London
W1G 9QD

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The communication was good”

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Posted 3 years ago

“Very easy process, all test material turns up in time and the test results sent out within 24 hours of posting, very happy”

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Posted 3 years ago

“There is no way I’d go with your company again. We couldn’t register either of my covid tests online and when we finally managed to get hold of someone so we could tell you the problem, I had to redo the two tests. I told the covid people that called me the trouble we had. Nightmare and we paid for the privilege. Not even an apology.”

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Posted 3 years ago

Dear Oliver, Sorry that you were disappointed with the experience. I have checked your record and you did have to redo your Day 2 as the barcode could not register, but there was no error in your Day 8 kit, so you were not required to redo both tests. We hope we had helped remedy the situation at the time, but should you require further assistance, we are happy to help. Wishing you continued health, Confirm Testing

Posted 3 years ago

“Good evening! I am very disappointed.I don't receive any mail, any answers with the results for that tests.I put in the post office box how is written in the instructions but nothing answers back.”

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Posted 3 years ago

Dear Barbu, We are sorry you're disappointed. I have checked your order and you had not registered any of your barcodes, which explains why you did not receive the results. The instructions within the test kit and in the emails we send when you make the order specifically instruct to register the barcodes so that you can receive your results automatically as soon as they are updated by the lab. We have received no communication from you about you not receiving results. We have tried to email you after you had posted this review but have yet to receive a response from you. We would be grateful for the opportunity to retrieve the results for you and register your barcodes. Wishing you continued health, Confirm Testing

Posted 3 years ago

“I did not even receive the test results for both of mu results. What was the point of me paying £200 You guys just took my money. Extremely unhappy with this. I was going to ignore it but as you guys want feed back then mayb you should know. For both of my tests i did not even get a result. Now u r sending me 10% off for what. U want me to get covid to use your shitty service again and not even get results.”

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Posted 3 years ago

Dear Hina, I have checked your order and we had sent you your Day 2 result on Day 4 which is well within the time for that test. For Day 8, it appears you had not registered your barcode which would explain why you did not receive that result. If you still have the barcode as it is on the instructions booklet, we are able to retrieve your result and register your barcode. We emailed you on Monday to ask you for these but have yet to receive a response from you. We would be grateful for the chance to remedy this for you. Wishing you continued health, Confirm Testing

Posted 3 years ago

“I got the test for day 8 when I was already a few days after the quarantine. I sent an e-mail with an inquriy and got no information as to why”

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Posted 3 years ago

Dear Michal, We have sent you an email to explain what had happened. I unfortunately cannot respond here due to needing to discuss test results. Please reply to our email and we'd be happy to take it from there. Wishing you continued health, Confirm Testing

Posted 3 years ago

“Excelent service”

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Posted 3 years ago

“The service it provided was good except for the incident I had which they couldn't solve it...”

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Posted 3 years ago

Dear Chen, I have checked your order and it appears you did not register one of the barcodes and that is why you didn't receive results. I have searched for correspondence from you and it appears you responded to the noreply@ email which is why we never received the email from you. We have now corresponded with you to rectify this and hope you are satisfied with the response. Wishing you continued health, Confirm Testing

Posted 3 years ago

“Tests did not turn up on time yet confirm refused a refund .”

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Posted 3 years ago

Dear Rachel, I have checked on this on your order and it appears that you had made an error when entering your shipping (isolation) address, which delayed your test kits. We then redispatched them but you said you wanted to rely on the NHS for testing. We explained that the NHS is not to be used for these tests as we have to report results to PHE. We hope this helps explain what happened and why this was not eligible for a refund. Wishing you continued health, Confirm Testing

Posted 3 years ago

“Wonderful service.”

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Posted 3 years ago

“Very very gud”

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Posted 3 years ago

“So good. Very nice. Thanks you for your service.”

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Posted 3 years ago

“Vafanculof”

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Posted 3 years ago

“Amazing service and fast results”

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Posted 3 years ago

“They didn't send me the results of the 2 day test. Very poor service”

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Posted 3 years ago

Dear Irena, I have checked your order and it appears that you did not register your Day 2 barcode. We then sent you a new test kit and we registered it for you. You did receive the results of this, albeit a bit later because we had to resend you a test kit to register the result. Wishing you continued health, Confirm Testing

Posted 3 years ago

“NHS is providing results in 24hrs if not in 48hrs but your company is proving results in 3 or 4 days. Very late replies to emails and no one answer the phone for 1 hour”

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Posted 3 years ago

“Tests are delivered on time however results from the lab is another major issue. Results Take too long to arrive or don’t arrive at all!! Delaying in quarantine and had to repeat 1 persons tests up to 3 times”

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Posted 3 years ago

Dear Afzul, I have looked into this for you and it appears the problems were with registering your barcodes, so we had to resend tests to you. This would have delayed getting results to you. We were in contact with you at the time to help remedy this and redispatch the appropriate kits and register them for you. We hope this helps clarify what happened. Wishing you continued health, Confirm Tesintg

Posted 3 years ago

“I didn't get what I purchase and I didn't get my money back I have bad experience for you guys I didn't get my refund still from 08 April until now”

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Posted 3 years ago

Dear Anab, You made an order on the day you arrived to the UK and then immediately claimed you never received your test kits even though you had just made the order. We had already dispatched the test kits to you as our dispatch team works very fast especially if the arrival date had past. You had already used our confirmation number to enter the country. We communicated to you that we could still try to resolve this with you but you have not responded or provided any of the information we have requested. Should you still wish to pursue a refund, please respond to our emails. Wishing you continued health, Confirm Testing

Posted 3 years ago

“Test kits: no issue, easy to use, well explained. However, I never got my result from my second test. Not great when I was forced to pay 200 pounds (that's around 3 times the price per test that I paid in Spain). Given that mark-up I was expecting to at least be notified.”

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Posted 3 years ago

Dear Alexander, I have looked into your order and we did send your Day 2 result. However it appears you didn't register your Day 8 barcode. We have emailed you to remedy this situation for you but have not heard back. We would be grateful for your response so we can retrieve your Day 8 test result for you and resend your Day 2 should you need it again. Wishing you continued health, Confirm Testing

Posted 3 years ago

“Kit arrived promptly and results within the time promised. Appreciated the welcome discount as have spent so much on testing because of travelling.”

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Posted 3 years ago

Confirm Testing is rated 4.1 based on 2,473 reviews