Confirm Testing Reviews

Name: Confirm Testing
Address: 1 Harley Street, London
Rating: 4.07

4.1 Rating 2,473 Reviews

77 %

of reviewers recommend Confirm Testing

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02038703623

Email:

info@confirmtesting.com

Location:

1 Harley Street
London
W1G 9QD

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Well done guys, the tests arrived on time and were self explanatory, the process was simple and results were emailed the following day.”

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Posted 3 years ago

“Day 11 still waiting for the result of day 8 I can't get to speak with anyone on the phone and the email is only sending computer generated messages Too bad”

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Posted 3 years ago

Hello Olufemi, Thank you for your review. I have checked our system and your Day 8 result was issued yesterday and sent to you by email. I will resend it to you now. The automated message is just a quick response to give you quick answers to frequently asked questions. We still respond personally as soon as we're able, we are just dealing with hundreds of requests a day so want to provide a quick response in the meantime. We hope other than that your experience was satisfactory. Wishing you continued health, Confirm Testing

Posted 3 years ago

“Nice and quickly”

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Posted 3 years ago

“It was easy to access , and well informed.”

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Posted 3 years ago

“Packaging good. Instructions good. Testing results turnaround okay. Lack of communication and automated emails not ideal. Wasn’t quite sure what was happening during the whole process.”

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Posted 3 years ago

Hi Gemma, Thank you for your review. We appreciate the feedback. Apologies if it seemed unclear what was happening throughout the process, we do try to balance customer communication and not overload on information. This is a very complex product with lots of moving parts and information to digest. The automated emails are only to provide a quick response with FAQ to our customers, but we still aim to reply personally from an agent as soon as is possible following that. We'll take your feedback on board and try to make this clearer for customers in future. We hope to be able to serve you again should you require testing services in future. Wishing you continued health, Confirm Testing

Posted 3 years ago

“Not efficiently. Test results are late. 4 days late. For some test that you need to pay, it’s expensive and the results are late. Dissatisfied”

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Posted 3 years ago

Hi Ionela, Thank you for your review. Sorry to hear you were not satisfied with the service. I have checked your account and both times it appears you were sent the results within 24 hours of them arriving at the lab. We're unfortunately unable to control any other delays in the mail, but we try to minimise any possible delays on our end. From the date you swab, it then takes some time for the test sample to be returned to the lab, and from there about 12 to 24 hours (only sometimes a bit longer) to receive results and both of yours appear to be within that timeline. Should you wish to give us another chance for your next testing needs, we hope to be able to deliver a service you with which you will be more satisfied. Wishing you continued health, Confirm Testing

Posted 3 years ago

“I sent both of my tests at the given time and placed them in postboxes that were not yet emptied for the day. Yet I still received my results for the 2nd test 4 days after submitting it and I am now STILL waiting for my day 8 test result even though it is now day 12 and I've been forced to prolong my quarantine. I don't think I will be recommending this company to anyone.”

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Posted 3 years ago

Dear Thomas, Thank you for your review. We are sorry you were not fully satisfied with the service. I have just checked your record and it appears both results were sent to you. I will resend those to you now in case they did not appear in your inbox (sometimes they go to spam as it's from an automated system to make sure results are sent as soon as they are populated). As for the post not being picked up, unfortunately Royal Mail's activity is out of our hands. They have been doing their best to deal with the demand for testing. We choose a private carrier to get the kits to you but not many couriers allow for live samples to be transported, so we have to use Royal Mail in this instance. I hope this helps resolve your query. Wishing you continued health, Confirm Testing

Posted 3 years ago

“First my house number was not included on the day 2 test package, despite my asking it to be amended a week before it was due to be sent, AND despite the customer service confirming that the house number had been included - only for me to get a retrospective message from the delivery company that there was no house number on the package. It therefore got sent back and I did not receive my day two test until day 8... On top of that, it is now day 12 and I have not received my day 2 or day 8 results despite sending them promptly on day 8. I will not be recommending this company to anyone.”

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Posted 3 years ago

Hello Daniel, Thank you for your review. Sorry to hear you didn't receive your results. I have checked up on your account and it seems we did send both results as follows: Day 2 result: Sat, Apr 24, 9:30 AM Day 8 result: today at 10:30 AM. I will now forward these to you again to make sure you've received them. As well, apologies about the error with DPD, we do modify whenever we're able to prior to dispatch, apologies this caused issues in this instance. We hope to be able to provide you with a smoother experience should you require testing next time you travel. Wishing you continued health, Confirm Testing

Posted 3 years ago

“You have done it excellent with due attention and care, but nevertheless for the Government it is absolute disgrace and daylight robbery”

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Posted 3 years ago

“Prompt delivery and prompt results.”

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Posted 3 years ago

“Incredible! Reliable and super organised. Everything was easy and on time.”

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Posted 3 years ago

“Tests come on time, but results come late. My quarantine should end on Saturday, and it wasn't until Monday that I got my final test result. (posted priority on Thursday)”

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Posted 3 years ago

“Everything is ok, fast and efficient.”

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Posted 3 years ago

“We are 3 people doing the test each time of the test I had to call you and wait for long to ask you why you didn’t send the Third result to my email And we had to wait for the day 11 to get the results back rather than to be send on the day 10 , one days makes difference to us over all thank you”

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Posted 3 years ago

“Expensive but all quite easy and self explanatory. It does take a bit long to get the results back (for example the day 8 results arrived on day 12, 2 days after I was supposed to finish quarantine....). At the eye watering price, I should think that it would be 24h max.”

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Posted 3 years ago

“Brilliant services. Fast and easy.🙂”

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Posted 3 years ago

“Delivered test kits on time”

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Posted 3 years ago

“Perfect!!! All in time and without any issue”

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Posted 3 years ago

“My advice is to avoid this company. I travelled back to London two weeks ago from Bahrain... paid my fees for testing after reading the glowing marketing piece on confirm testing... At the time of Writing ... 14 days after arriving in the U.K... I still have not received my day 8 tests back yet my son and wife have theirs. Communication has been virtually non existent... the help line is dead... emails are not answered... not surprisingly I did get an email back after I said I was not happy and gave them a chance to redeem themselves before I posted this review... I did get a reply... saying both my tests were negative... yet still no official update. Thank goodness I used a different company for my early release... ( project screen) who had my results back inside 48 hours. Furthermore.. I live in Bahrain where the price for 3 tests is c60 pounds in total ... The prices charged by confirm testing and others are exorbitant! Oh and results are back within 10 hours in Bahrain.... Rio off? In my eyes yes.”

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Posted 3 years ago

“Tests arrived promptly. Easy to follow instructions. However, results FAR too slow. Received day 2 results on day 6 and day 8 results on day 14. I flew back to US on day 13 and had a pre-flight test on day 12 with results day 13 (from a different provider).”

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Posted 3 years ago

Confirm Testing is rated 4.1 based on 2,473 reviews