Crazy Price Beds Reviews

Name: Crazy Price Beds
Address: Beecham Business Park, Northgate, Walsall, Aldridge
Rating: 4.44

4.4 Rating 1,515 Reviews

85 %

of reviewers recommend Crazy Price Beds

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Location:

Beecham Business Park, Northgate, Walsall
Aldridge
WS9 8TZ

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Crazy Price Beds 1 star review on 2nd December 2022

262

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great quality sturdy bed, I managed to assemble it without problems, which was a first for me!”

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Posted 3 years ago

Thank you so much for this wonderful review, Valerie! I am so chuffed that you have had such a pleasant experience. This is definitely the service we aim for and I am so happy you got to experience this. Thank you again & Kind regards, Rebecca Webster CPB Customer Experience Team

Posted 3 years ago

“good 👍 👍👍👍👍👍👍👍👍”

Crazy Price Beds 1 star review on 9th September 2021

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Posted 3 years ago

Hello Patrycja! Thank you so much for this wonderful review! I am pleased as punch that you love your new frame as much as we do, along with a great delivery service, we aim for an excellent customer experience. It warms my heart to read that this is what you have received. Thank you again for sharing this Patrycja! Kindest Regards, Rebecca Webster CPB Customer Experience Team

Posted 3 years ago

“Loved the toddler house bed we bought but encountered some issues with the mattress. Customer service responded quickly and remedied the problem plus sent a replacement. Loved the ease of the experience and it is always reassuring that when things go wrong a company does their best to sort it out. Thank you”

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Posted 3 years ago

Hello Romica! Thank you so much for this wonderful review! I am pleased as punch that you love your new frame as much as we do, along with a great service from our Customer Experience team, this is the exact service we aim for. It warms my heart to read that this is what you have received. Thank you again for sharing this Romica! Kindest Regards, Rebecca Webster CPB Customer Experience Team

Posted 3 years ago

“The bed came in several parcels. The instructions were in diagrammatic form. They were fairly easy to understand although I had to use some ingeniuty. However, at the end I was perplexed by the counterweights. Although I can see where they should be attached but cannot see how they work. In addition there was no explanation on how the "IR Controller" works and what it is supposed to do. I would welcome clarification.”

Helpful Report

Posted 3 years ago

Hello Patrick, Thank you for your review. I am sorry to read you have had some issues with the assembly of your bed frame, I have reached out to you today to provide some further assistance on this matter. We do take on board all feedback with regards to our items and the instructions, and I have referred this review to my product specialists. In the meantime, please do not hesitate to come back to me if you are still having issues with assembly and I'll be happy to provide additional help. Thanks again and Kind Regards, Danielle Bruce CPB Customer Experience Team

Posted 3 years ago

“Lovely looking bed,good quality, granddaughter loves it.”

Helpful Report

Posted 3 years ago

Thank you so much for this wonderful review, Allison! I am so chuffed that you and your granddaughter love the new frame! This is definitely the service we aim for and I am so happy you got to experience this. Thank you again & Kind regards, Rebecca Webster CPB Customer Experience Team

Posted 3 years ago

“Ordered for the first time from this site. Great communication from them , delivered on time & the driver was more than helpfull. Bed is fab easy to put together & very sturdy ...mattress is great for the price too .”

Helpful Report

Posted 3 years ago

Thank you so much for your outstanding review, Melanie! I am over the moon you love the new frame's and it is so great to read you have had such a great experience ordering with us. Thank you again for sharing this. Kind regards, Rebecca Webster CPB Customer Experience Team

Posted 3 years ago

“The bed arrived quickly (within 4 days of placing the order). It was exactly as described. Originally it was out of stock but we were sent an email when it came back in, which was great! Despite it going up by £20 my husband and I thought it was still a good price.”

Helpful Report

Posted 3 years ago

Hello! Thank you so much for this wonderful review! I am pleased as punch that you love your new frame as much as we do, along with a great delivery service, we aim for an excellent customer experience. It warms my heart to read that this is what you have received. Thank you again for sharing this! Kindest Regards, Rebecca Webster CPB Customer Experience Team

Posted 3 years ago

“Delivery within 5 days! Delivery can be really early in the morning! But not a compliant!”

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Posted 3 years ago

Thank you so much for this wonderful review! I am so chuffed that you received a quick delivery! I apologise if the delivery was made early. We do try and provide accurate time slots for our delivery. Aside from this, I am very happy you have had a great experience. Thank you again & Kind regards, Rebecca Webster CPB Customer Experience

Posted 3 years ago

“Great customer experience on the delivery and now the bed is built I am over the moon with the product too. I would definitely buy from here again.”

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Posted 3 years ago

Hello Margaret! Thank you so much for this wonderful review! I am pleased as punch that you love your new frame as much as we do, along with a great delivery service, we aim for an excellent customer experience. It warms my heart to read that this is what you have received. I cannot wait to welcome you back again. Thank you again for sharing this Margaret! Kindest Regards, Rebecca Webster CPB Customer Experience Team

Posted 3 years ago

“Great bed at a great price”

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Posted 3 years ago

Thank you for your lovely review, Joanne! I am so pleased to read you are happy with your new bed frame and you managed to get this at a great price too! We hope to welcome you back to Crazy Price Beds again soon :-) Thanks again and Kind Regards, Danielle Bruce CPB Customer Experience Team

Posted 3 years ago

“First delivery attempt cancelled due to lorry in RTA…can’t be helped . Second attempt arrived very late after estimated time . No instructions with bed no holes drilled for slates . Bed isn’t good very creaky but I can’t be bothered to return now and be without a bed again. Given £15 goodwill gesture.”

Helpful Report

Posted 3 years ago

Hello, Thank you for your review. I was sorry to read of the issue you had with your delivery and the item when this was received. I can appreciate that this was very disappointing and I cannot apologise enough that you had these problems. I am pleased to read that we were able to resolve this amicably for you with a partial refund as a gesture of goodwill for these issues, however, please do not hesitate to reach out again if there is anything further we can assist with. Kind Regards, Danielle Bruce CPB Customer Experience Team

Posted 3 years ago

“Customer service 10/10 Delivery accuracy 10/10 New mattress 10/10”

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Posted 3 years ago

Thank you so much for your outstanding review, Dale! I am over the moon you love the new frame's and it is so great to read you have had such a great experience ordering with us. We are so happy we have 10/10 customers like you! Thank you again for sharing this. Kind regards, Rebecca Webster CPB Customer Experience Team

Posted 3 years ago

“I ordered a single bed and mattress and secured a delivery date. My parents waited in to take delivery for me until after the allotted time slot - no bed and no message or phone call. Eventually I got to speak to an advisor who told me that my order wouldn’t be delivered that day because the packaging had been badly damaged on the delivery van so they would be taking it back. I was given a new delivery date . I had to wait another week as they were ‘so busy’ and an ‘extra driver was to be brought in’ so that I could have my bed delivered. On delivery day, I waited in until the end of the allotted time slot…… no delivery and no phone call! Again I phoned, I was told that the driver had failed to collect my items that morning so I wouldn’t be getting my delivery that day either ! By this time I was understandably very frustrated and on the verge of cancelling the order. Eventually, after several more conversations with an advisor, my bed was delivered 2 days later. I was told that I would get a phone call to discuss compensation by way of a partial refund , for the inconvenience I had been caused. That was a couple of weeks ago and as yet I have had no phone call. Very disappointing service. On a positive note, I am very pleased with the bed itself and the mattress too. The bed was straightforward to assemble , looks lovely and is good quality. Such a shame the poor service let them down .”

Helpful Report

Posted 3 years ago

Hello Christine, Thank you for your review. I am saddened to read of the experience you have had with us and the issues you faced during delivery. This is not the experience we wanted for you, nor the level of service we pride ourselves on. We value your business and your trust and we wish we’d never put you in this situation. We are doing a full audit to diagnose the problem and repair the process to ensure you or any future customers don’t have to go through anything like this again. I have reached out to you via the details on the order to discuss the partial refund we can provide to rectify the inconveniences you have been caused. I look forward to resolving this case to your satisfaction and restoring your relationship with us. Apologies again and Kind Regards, Danielle Bruce CPB Customer Experience Team

Posted 3 years ago

“This bed was the perfect size. It was durable and strong. It was very high quality for the price.”

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Posted 3 years ago

Wow, Thank you so much for this outstanding review, Akita! I am happy as Larry that you have had such a great experience ordering with us! I cannot wait for you to experience this service when you order with us again. Kind regards, Rebecca Webster CPB Customer Experience Team

Posted 3 years ago

“Everything regarding delivery and ordering online was easy, so no issues at all from that aspect. The only disappointing thing was the bed frame toe board orb is damaged, the sphere is flat on one side, okay not a massive thing so after building the bed we didn't want to have to strip it all down again so we decided not to say anything, but somewhere the frame as been damaged, to be fair there was no sign of damage on the box.”

Helpful Report

Posted 3 years ago

Hello Jane, Thank you for your review. I am so sorry to read that your order was delivered with damage to the decorative ball on the footboard. I can appreciate that this is disappointing and we sincerely apologise that this has happened. I have reached out to you at the details on the order, to see how we can rectify this experience for you and resolve the issue with the damage to the bed frame. I look forward to rectifying this issue for you and restoring our relationship with you. My apologies again and Kind Regards, Danielle Bruce CPB Customer Experience Team

Posted 3 years ago

“Great, solid bed frame. Clear instructions, my 14 yr old grandson helped his mum put it together.”

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Posted 3 years ago

Hello Sylvia! Thank you so much for this wonderful review! I am pleased as punch that you love your new frame as much as we do, along with a great delivery service, we aim for an excellent customer experience. It warms my heart to read that this is what you have received. Thank you again for sharing this Sylvia! Kindest Regards, Rebecca Webster CPB Customer Experience Team

Posted 3 years ago

“Good service also very pleased with my purchase”

Helpful Report

Posted 3 years ago

Thank you so much for this wonderful review, Charlotte! I am so chuffed that you have had such a pleasant experience. This is definitely the service we aim for and I am so happy you got to experience this. Thank you again & Kind regards, Rebecca Webster CPB Customer Experience Team

Posted 3 years ago

“Very good service, kept up to date on delivery.”

Helpful Report

Posted 3 years ago

Hello Angela, Thank you for your fab review! I am chuffed to read that you had a great experience with us and you received our usual high standard of service. We hope to welcome you back to Crazy Price Beds again soon :-) Thanks again and Kind Regards, Danielle Bruce CPB Customer Experience Team

Posted 3 years ago

“This is an extremely well made bed and comfortable mattress. Easy to use website and quick turnaround. My only criticism is that the bed turned up a day earlier than I was told. Fortunately the neighbours were in. Highly recommended. 👍”

Helpful Report

Posted 3 years ago

Hello, Thank you for your review. I am pleased to read how happy you are with your new bed and mattress, and it makes our day to know you'll be sleeping comfortably for a long time to come! I am sorry to read that the delivery was not as smooth as we would have hoped, however, we will complete a full audit of this issue to ensure that this does not happen again to you or any of our other customers in the future. It means the world that you would recommend us and we hope to welcome you back to Crazy Price Beds again soon :-) Thanks again and Kind Regards, Danielle Bruce CPB Customer Experience Team

Posted 3 years ago

“The beds are fantastic, easy to assemble too.”

Helpful Report

Posted 3 years ago

Thank you so much for your outstanding review, Rebecca! I am over the moon you love the new frame's and it is so great to read you have had such a great experience ordering with us. Thank you again for sharing this. Kind regards, Rebecca Webster CPB Customer Experience Team

Posted 3 years ago

Crazy Price Beds is rated 4.4 based on 1,515 reviews