Day Owl Reviews

Name: Day Owl
Rating: 4.77

4.8 Rating 731 Reviews

95 %

of reviewers recommend Day Owl

4.8

Based on 731 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Easy

"Rating: \u2b50\u2b50\u2b50\u2b50\u2b50 (5\/5)\r\n\r\nI recently purchased the Day Owl Backpack, and I can confidently say that it has exceeded my expectations in every way. This backpack has quickly become an essential part of my daily life, and I'm excited to share my thoughts and experiences with you.\r\n\r\nDesign and Aesthetics: \u2b50\u2b50\u2b50\u2b50\u2b50 (5\/5)\r\n\r\nThe Day Owl Backpack stands out with its sleek and minimalist design. The high-quality, eco-friendly materials used in its construction not only make it look great but also contribute to its overall durability. I appreciate the attention to detail, from the thoughtfully placed pockets to the tasteful logo placement. It's a stylish accessory that complements any outfit and setting.\r\n\r\nFunctionality: \u2b50\u2b50\u2b50\u2b50\u2b50 (5\/5)\r\n\r\nThis backpack is an organizational dream. With a plethora of pockets, compartments, and storage options, it makes keeping my belongings tidy and accessible a breeze. The padded laptop sleeve is a standout feature, providing excellent protection for my tech essentials. Plus, the external water bottle pocket is incredibly convenient, ensuring I stay hydrated throughout the day.\r\n\r\nComfort: \u2b50\u2b50\u2b50\u2b50\u2b50 (5\/5)\r\n\r\nThe Day Owl Backpack doesn't just look good; it feels great to wear too. The ergonomic shoulder straps are padded for comfort, and the back panel features excellent airflow, preventing that uncomfortable sweaty back feeling on hot days. Whether I'm commuting, hiking, or simply walking around town, this backpack offers all-day comfort.\r\n\r\nDurability: \u2b50\u2b50\u2b50\u2b50\u2b50 (5\/5)\r\n\r\nI've put this backpack through its paces in various environments, and it has held up remarkably well. The water-resistant exterior has protected my belongings during unexpected rain showers, and the reinforced zippers and stitching give me confidence that this backpack will last for years to come. It's a reliable choice for both daily use and more adventurous excursions.\r\n\r\nEco-Friendly: \u2b50\u2b50\u2b50\u2b50\u2b50 (5\/5)\r\n\r\nOne of the standout features of the Day Owl Backpack is its commitment to sustainability. The use of recycled and upcycled materials, as well as its carbon-neutral production process, aligns perfectly with my values. It's a purchase I can feel good about, knowing that it's environmentally responsible."

Day Owl 5 star review on 26th September 2023

Anonymous

Anonymous // 01/01/2019

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“When my original Kickstarter backpack wore out I was happy to buy another one but I'm stuck in a bit of a Goldilocks situation. The Pro is too big but the Slim Pro, a similar size to my original, is missing a crucial pocket, and significantly smaller in the main compartment (due to being "slim").”

Helpful Report

Posted 6 months ago

Hey There! Thanks so much for your support. Your feedback is important to us. Make sure to keep an eye on your email for future product updates. You are a valued customer and we are glad to have you in our community. Nina Customer Care

Posted 5 months ago

“Not the worst, not the best. I was given an Amazon option, which just gathered my information from Amazon, it did not give me Prime shipping, no benefit there. With that option, I was not given the option of an expedited shipping, as I have read, that is an option with other shipping options. Day Owl used UPS, the absolute worst shipping service for customer service. UPS has no customer helpful customer serice. I could see my item was on the truck and to be delivered that day. UPS delayed delivery 2 or 3 days after it was put on the truck and it was out for delivery. They have no way to get a hold of them except the general 800 number where the reps can only tell you its out for delivery. And while the item showed up "within" acceptable delivery timeframes, it was not acceptable to me to be told it was out for deliver and then not delivered for days.Day Owl could care less about this.”

Helpful Report

Posted 6 months ago

Hi Carol, thanks for your support and for taking the time to leave us a detailed review. We do appreciate it. I am glad to hear your package was delivered within an acceptable timeframe. However, I'm sorry to hear you had a frustrating experience with UPS carrier service. I certainly understand. Unfortunately, their delivery timelines and updates are out of our control. We have to depend on them just like our customers. When a customer reaches out to let us know their package has not been delivered by the delivery date, we do our very best to make sure the customer receives their package as quickly as possible. If you should need our assistance in the future, you can reach us at Help@dayowl.com. You are a valued customer. Nina Customer Care

Posted 6 months ago

“No complaints! I rarely leave reviews, but this is easy, which is always appreciated.”

Helpful Report

Posted 6 months ago

Hey There! Thanks so much for your support and kind words:) Our team always enjoys reading reviews like yours. It lets us know we are making our customers happy. You are a valued customer and we are glad to have you in our community. Nina Customer Care

Posted 5 months ago

“The backpack and tech pouch are exactly what I wanted. Look is classy with lots of pockets. Customer service was outstanding!”

Helpful Report

Posted 7 months ago

Hey There! Thanks so much for your support and kind words:) Our team always enjoys reading reviews like yours. It lets us know we are making our customers happy and doing something right! You are a valued customer and we are glad to have you in our community. Nina Customer Care

Posted 7 months ago

“Communicative, timely and easy to track!”

Helpful Report

Posted 7 months ago

Hi Elisabeth! Thanks for your review. We truly appreciate your support and kind words! You are a valued customer and we are glad to have you in our community. Nina Customer Care

Posted 7 months ago

“I did not interact directly with anyone from Day Owl.”

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Posted 7 months ago

“I love this backpack. It has just the right amount of everything I want and need. Goldilocks would be quite happy.”

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Posted 8 months ago

Hey Rachel! Thanks so much for your support and kind words:) I certainly agree, Goldilocks would be happy:):) You are a valued customer and we are glad to have you in our community. Nina Customer Care

Posted 8 months ago

“Love your company and products.”

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Posted 8 months ago

Hi Livia! We truly appreciate your support. We are glad to have you in our community. Nina Customer Care

Posted 8 months ago

“Fast and friendly when I had a question!”

Helpful Report

Posted 8 months ago

Hi There! Thanks so much for taking the time to leave your kind words. We truly appreciate your support! You are a valued customer and we are glad to have you in our community. Nina Customer Care

Posted 8 months ago

“Love the company and the sustainability mission/commitment. I feel like I am making an impact when I buy an item from this brand.”

Helpful Report

Posted 8 months ago

Hi There! Thanks for your support. We truly appreciate your meaningful words! Our team always enjoys reading reviews like yours. We are glad to have you in our community. Nina Customer Care

Posted 8 months ago

“Good experience.”

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Posted 8 months ago

Hi There! Thanks so much for sharing your experience with us. We truly appreciate it! Welcome to the Day Owl community. Nina Customer Care

Posted 8 months ago

“Great experience with Day Owl. Initially my order was lost but a Day Owl Rep was able to assist me, and get another order out quickly. Great customer service!”

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Posted 8 months ago

Hey Abby! Nice to hear from you:) Thanks again for your support and kind words. We truly appreciate it! Our team always enjoys reading reviews like yours. It lets us know we are making our customers happy and doing something right! You are a valued customer and we are glad to have you in our community. Nina Customer Care

Posted 8 months ago

“Excellent!”

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Posted 8 months ago

Hey Charles! We appreciate your straight-to-the-point review! It lets us know we are making our customers happy and doing something right! Thanks for being a valued customer. We are so glad to have you in our community. Nina Customer Care

Posted 8 months ago

“Purchasing experience was great, super easy to shop the website and find out details about the different bag styles to compare and decide what would be right for me.”

Helpful Report

Posted 9 months ago

Hey Kaylee! Thanks so much for sharing your positive experience with us. We are truly grateful to read reviews like yours. It lets us know we are doing something right:) You are a valued customer and we are glad to have you in our community. Nina Customer Care

Posted 8 months ago

“Love this company! Saw a review of a backpack which piqued my interest, and then learned about the company and its ethos. My son came home from school with a donated backpack (we live in Pittsburgh, where Day Owl is based), and I saw in person the high quality. I love that they're donating bags to the local schools. I'm super impressed with the backpack, and now my crossbody bag. Day Owl will be my first thought if I need a bag in the future.”

Helpful Report

Posted 9 months ago

Hey Elise! Thanks so much for your support and kind words. We were extremely proud to participate in the backpack program for Pittsburgh Public Schools. To know your child received a bag is even better!! Our staff always enjoys reading reviews like yours. It lets us know we are making our customers happy and doing something right! You are valued and we are glad to have you in our community. Nina Customer Care

Posted 9 months ago

“Mostly okay. I'm a new customer, so my expectations are just average. My experience so far has been the same.”

Helpful Report

Posted 9 months ago

Hi There! Thanks for taking the time to give a review. Your feedback is very important to us. We truly appreciate you. Welcome to the Day Owl community. Nina Customer Care

Posted 9 months ago

“This was the first bookbag that felt realistic to travel to and from work in. I fit my essentials (planner, pens, umbrella, wallet, laptop, and it feels so light and comfortable.”

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Posted 9 months ago

“Good brand for bags and soft goods, materials feel good, bags are functional and well designed.”

Helpful Report

Posted 9 months ago

Hey Jonathan! We truly appreciate your support and kind words:) You are a valued customer and we are glad to have you in our community. Nina Customer Care

Posted 9 months ago

“terrible customer service.”

Helpful Report

Posted 9 months ago

Luka, It's important for anybody reading this to see that you have been asking for your money back despite your bag being delivered and UPS documenting it's delivery. You've sent countless emails to our customer service person asking for a refund for bags that you very clearly received. While we'd love to give our bags for free, we just can't do it. Thanks for the review. Ian CEO

Posted 9 months ago

“The backpack is great, but I was disheartened to receive my package in plastic. I thought your mission was sustainability? Very poor presentation.”

Helpful Report

Posted 9 months ago

Hi Marta, Thanks for taking the time to reach out to us. Your feedback is very important to us. Let me start by saying we totally get it!! We HATE clear plastic polybags, but we need a waterproof way to be able to get the product to our customers without it being destroyed during transportation. And the packaging industry isn't full enough of options yet. The balance we're striking is finding something durable enough to hold up to the mail but cheap enough to not have to raise the price for the customer. I hope this helps:) You are a valued customer and we are glad to have you in the Day Owl community. Nina Customer Care

Posted 9 months ago

Day Owl is rated 4.8 based on 731 reviews