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Day Owl Reviews

4.8 Rating 731 Reviews
95 %
of reviewers recommend Day Owl
4.8
Based on 731 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
97%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Email, Live Chat
Queries Resolved In
Under An Hour
Returns & Refunds
Returns Process
Easy
Read Day Owl Reviews
Day Owl 5 star review on 26th September 2023
Messe Geddert
Day Owl 5 star review on 25th July 2023
Krystalynn Gier
Day Owl 5 star review on 25th July 2023
Krystalynn Gier
Day Owl 5 star review on 24th May 2023
Kathryn O’Connor
Day Owl 5 star review on 23rd March 2022
Emily G.
Day Owl 5 star review on 23rd March 2022
Sameer B.
Day Owl 5 star review on 23rd March 2022
Marie D.
12
Anonymous
Anonymous  // 01/01/2019
I asked for a worldwide shipping and was kind of scared or anxious, but it all worked out really well! It arrived exactly when they said it would and in great condition. It’s worth the investment :)
Helpful Report
Posted 1 year ago
Vivien Luk is a hard worker and the best employee you'll ever know! She's great at her job and quite knowledgeable.
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Posted 1 year ago
Got enough compliments on this that I bought one for my friend as well. Classic look and sturdy bag. Love it.
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Posted 1 year ago
Great company
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Posted 1 year ago
There were several hiccups during the shipping process of both backpacks but I’m glad Day Owl made it right both times. I would encourage more timely responses to emails sent to the hello @ dayowl address. Also, please consider adding credit card slots do the top part of the side pocket of The Backpack! 🙏🏽
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Posted 1 year ago
High quality materials, very innovative and classy design. Minimalist and beautiful. I believe this bag will last a long time
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Posted 1 year ago
Product was shipped incorrectly, but customer service was excellent to patch things up
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Posted 1 year ago
Only five stars?!? Clearly, you’re 10+! From shopping to shipping & delivery was so quick! A small -more than satisfactorily handled- hiccup and I’m happily toting my work life around in the most sustainably stylish way.
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Posted 1 year ago
Haven't used it yet, as it is for traveling, and our trip is not for a few months. However, it is a beautiful bag, and I think it fits my space requirements well. Mostly, thank you for the amazing customer service. The color bag I chose was delayed a bit, so you sent me a whole other backpack! When you said you were sending a bag to apologize for the delay, I thought for sure you meant a market bag.... So generous!
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Posted 1 year ago
I bought a Day Owl backpack around 2 years ago. I loved it so much that I wanted to buy a second one, but when I went to buy a second one, I was saddened to see that they had stopped selling items for the time being. Fast forward around a year, I thought to myself "I love my backpack, I wonder how Day Owl is doing." Then I went to their Instagram and saw that they were back, baby!!! I immediately bought a new backpack in a different color (the green is BEAUTIFUL and I'm obsessed with it). So glad you all are back!
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Posted 1 year ago
Very attentive customer service folks
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Posted 1 year ago
The wait list was worth it.
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Posted 1 year ago
Great exchange and i was even offered a discount. Amazing
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Posted 1 year ago
Easy process, beautiful bag.
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Posted 1 year ago
The quality the material of your bags appears to have declined since my Last purchase. This recent purchase was a graduation gift for a friend, who at nearly 40 years old will be leaving behind gigs and bartending for a career as a teacher and this gift was an acknowledgment of all of the changes he has made and effort he has put in. He still appreciated the gesture and as he doesn’t own an older day owl, didn’t not know of the change in material. I however was disappointed.
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Posted 1 year ago
Hey Jordan, I saw your other message on our timeline. A) congrats to your friend. B) Our bags are exactly the same as they were. Same materials suppliers, same factory, even the same batch of fabric. It hasn't changed since you bought last precisely because we want to make sure our customers all get the same or an even better experience. I did see that your last purchase was not this bag. It was a different bag from our secondhand line made of different materials. I'm wondering if that is why you feel they're different.
Posted 1 year ago
I absolutely love the backpack - so cleverly designed AND sustainable. It’s like finding a unicorn! Purchasing and shipping were seamless. I do wish it arrived in more sustainable packaging.
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Posted 1 year ago
Very intelligently designed back pack. Lightweight, compact yet spacious enough to accommodate everything you would need in a day. I especially loved the hidden pocket for keys and wallet. 💯 % satisfied with the product.
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Posted 1 year ago
Communication with customer service has been very slow. When they replied, it was helpful.
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Posted 1 year ago
Quick shipping
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Posted 1 year ago
There’s limited storage options in the main/central compartment (just the two flaps) but otherwise this is the best backpack I’ve ever owned. The water bottle pocket is genius. I find its different features such as the handle really come in handy when traveling. The build quality is superb and it’s held up very well after almost a year of rugged use. Can’t recommend this backpack enough.
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Posted 1 year ago
Day Owl is rated 4.8 based on 731 reviews