“Worst company to deal with ever
Worst company to deal with ever. (Unbeleivable Avoid for your own sanity)
Day 1 brought the wrong coloured machine. Said that's all he had that did the hot and cold function so he'd give me that and when going past the next week he'd swap it for what I asked for Never happened.
Never deliver when they said they will.
Will attempt deliveries on days your not open even though you given them your open hours.
Will leave deliveries out on the street.
Will charge you for sanitation that you have never recieved.
When signed up was told there was no penalties for exiting contract after term. Tried to end contract after term they wanted to charge £120 to pick the machine up which is the equivalent of well over a years machine rental.
Seemingly uncontactable. You phone get though to "some one" they say they will raise a query and someone will get back to you. They never do. Just send a amended bill or a bill with added charges. You raise another query for that charge same thing happens. Continuous cycle.... never actually get a responce or answer just computer generated bills.
I haven't received water or sanitation or any services for over too years know just bills for products and services I haven't received. Gave up a long time ago. As you can't contact anyone that can do anything just collecting late fees.
Tried cancelling contract due to breach on there part last year just been ignored.
Sent emails to sales department for forwarding as their contactable. Unlike customer services. Have asked to settle and end contract with out the excess charges due to autonomous billing. With no reply.
So just keep getting payment reminders and bills
Genuine ongoing very unhappy customer.
For validation purposes eden customer number 616768”
