“Initially I was happy with the purchase of a shed from you. What I am not happy about is the lack of communication about when the large product package would be delivered! During a phone conversation with Elbec, I was told that I would be contacted and informed when the product would be delivered and that contact would probably be by Friday 18th March and delivery would follow after communication with me. Well today I received a phone call from my daughter's mother at the delivery address telling me that the order had already been dropped off today 17th March, and left against the front bay window of the property. There was no communication with me at all and as no-one was at the property, because of work commitment, it was left exposed to public view and the weather without protection. If I had been informed predelivery, as promised, I would have been there to receive it and put it where it was meant to go, out of site and protected!! As it was so late when I was able to move it, I was unable to check the contents, but will do so tomorrow. If there is any problem at all with the contents, I will be in contact with you at my earliest convenience. I will also give a true review of the product when it has been assembled and installed. I very much hope all will be as good as I expect so that my review can be as positive as possible and there will be no need to get back to you for anything other than a good report and satisfactory review. Yours respectfully, William Robinson.”
“My new greenhouse arrived on time and was quite easy to erect, the instruction booklet was easy to follow and all the parts were marked. I would use again and would be happy to recommend Elbec to other people.”
“Excellent service throughout. Great communication from the customer service team. Delivery driver was really helpful and the install team equally as good. No problem recommending Elbec to anyone based on my experience.”
“Very Good Service Was easy to find what I wanted on the website, and painless transaction to complete. Panels are good value. Excellent service provided and delivery was smooth. Pleasant delivery driver too.”
“Excellent service. Delivery was within the time slot given. The delivery man was super helpful and detailed all the parts before he left. I would highly recommend.”
“Very fast and efficient service, after saying delivery was 14/21 Days, it arrived 4 days later. Wonderfully quick. Only downside they didn't let me know it was arriving”
“Great communication, although notification email came as the delivery arrived at 7am, but great to get it early. Not assembled yet, so can't comment on quality, but looks like all parts are there”
“Easy to order, website user friendly and delivery options very good. Delivered the day booked, delivery man very helpful, polite and pleasant. Feather board fencing panels well made and as described. Will definitely use again.”
“Easy to navigate the products & order online. Delivery time & service was exceptional! Would definitely recommend this company and the associated logistics service.”
“Never used this company but ordering eas very easy. We have received confirmation of order, confirmation of day slot for delivery and have been advised that we will receive further communication regards delivery time On the whole great service. Would have no problem in suggesting this company for anyone to use.”
“Outstanding customer service from Elbec; they very helpfully called me back to answer my queries before I placed the order. The time delay before delivery was predicted to be 5 to 10 days but communication re delivery was exceptional and they let me know beforehand the date it would be delivered and then on the day itself the time by SMS message - only a couple of days after the order was put in. The goods then arrived on time and in good order.”
“Great value for money, kept me informed of the delivery status and the driver was on time and really helpful. Will most certainly buy from them again.”
“Can't fault anything, everything was spot on , driver called ahead to day he was on his way, and the shed is what I was expecting, I'll be back later in the year”
