“Delivery driver refused to put shed against brick wall which was 2m next to where he was unloading. Said kerb side drop off. Also refused to take pallet it was delivered on, again said not what he was paid for.
Shed was damaged on arrival although part of floor so hidden”
Thank you for your review and for bringing these concerns to our attention. We’re sorry to hear about the delivery experience and the damage to the shed floor. While the delivery is typically kerbside, we understand how frustrating this must have been for you, and we will certainly pass your feedback on to the manufacturer for their review. In the meantime, if there is anything our team can do to assist in addressing the damaged part of the shed please contact us.
“Metal lean to shed 7' x 5'.
Fairly pleased with the finished product although the spec didn't say that there is over 250 screws, nuts & bolts. Very very time consuming construction.
My biggest gripe is that we did NOT receive any communication as we were supposed concerning delivery dates.
The only message I received was a phone call from the delivery driver to say he'd be with us soon.
I was at work and had to make frantic arrangements to get home for the delivery.
As I have used all my holiday allowance, I have now lost 2 1/2 hours pay.
Customer care department doesn't seem bothered. They are looking into it??”
Thank you for your feedback. We're pleased to hear that you're generally satisfied with the final product, despite the time-consuming assembly due to the numerous screws, nuts, and bolts. We'll be sure to pass your comments along to the supplier as this is a new range for 2024.
We also understand your concerns about the delivery process. A member of our team is currently in contact with the supplier and will be in touch. We appreciate your patience as we work to resolve this issue and thank you for bringing it to our attention.
“really pleased with my plastic 6x5 shed love how the roof lets all the sunlight througe but you can not look in from outside shed really strong when built even comes with a floor so glad i went for this shed rather than wooden shed which i normally go for easy to put up needs 2 people”
“Very helpful staff by phone when I enquired about the building.
Delivered on time with very helpful delivery man. I had not noticed I was a piece short until it came seperately and quickly following delevery under seperate cover with a note of apolgy. Brilliant recovery and I had not started to build. This item would have been 5 star but for purchase of quality felt which turned ourt to be uneccessarily expensive due to being over-size.”
“Arrived ontime delivery guy really helpful, instructions pretty good for a DIY person.
Took about 6 hours to assemble after building door and window frames beforehand.
Took about another 6 hours to paint !
everyone says it looks good !”
Good Afternoon, Ms Peek,
Thank you for taking the time to leave your kind feedback.
It is great to hear that you have received reliable service from us, as it is our aim to provide you with the best experience, and your feedback is greatly appreciated.
Kind Regards,
elbec Garden Buildings.
Good Afternoon, Mr Towler,
We would like to thank you for your feedback.
To hear that you are pleased with not only your Garden Shed, but also the delivery service is really appreciated, as we are thrilled to hear that the service we aim to offer has been met.
Kind Regards,
elbec Garden Buildings
“I love my Buckingham.....a few missed patches on the preserve paint...but a call to shire and
they are send the paint to touch up....
Am 100% pleased with this Summer House...”
Good Afternoon, Ms Peek,
Thank you for taking the time to leave your kind feedback.
We are sorry that the dip-treatment has had the few patches on the timber, and we are glad that this has been resolved for you, and you are now enjoying your Summerhouse.
Kind Regards,
elbec Garden Buildings.
“Product arrived damaged. broken glass, window section damaged and a section to the roof untreated(bare wood). 2 whates app pictures from us and photos from delivery driver and 5 phone calls later, still matter not resolved a week on.”
Good Afternoon,
We would like to thank you for providing your feedback on your journey with us.
Please accept our apologies for the parts that have arrived damaged, as we do aim to provide you with the item you have ordered, and in a satisfactory condition.
We can see that a member of our Customer Care Team has been in contact with you, and your concerns of the parts is being processed to resolve this for you.
We are sorry for the disappointment caused with the item that you have received on delivery.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
We would like to thank you for your positive feedback.
It is great to hear that we have provided you with the service you expect, as we do aim to not only provide excellent service but to go beyond, and that the item you have received has met your requirements, which we hope you enjoy for many years to come.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to leave your feedback with us.
We are grateful to hear that the service we have provided has met your expectations, as our aim is to provide you with the best experience and journey for your order, and it is appreciative to hear that we have met this with your order.
We would also like to thank you for your recommendation, as this does mean a lot to us.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
We are thankful for your positive review of your Planters.
It is always pleasing to hear that the items you have received have met your expectations with the planters and the delivery provided.
Kind Regards,
elbec Garden Buildings.
