“Following the directions on the ytwp papers we found it quite easy to install paint tokk two days then tne summer house whent up then shed fifelt roof fixing and glall to Finnish of, found it was a very good perchis”
“Please with the final result, it is definitely a two handed project. No instruction paperwork left with materials which made it fairly challenging! we did get there in the end though after switching a couple of sections around”
“Had the Mercia summerhouse /shed 14ft x 6ft from ordering to delivering fantastic customer service had a corner summer house from there also at our old property . Now looking fo extra storage so going to buy an another small shed from them .would recommend without a doubt”
“Convenient delivery was arranged via online app. The delivery lorry could be tracked via online and turned up when predicted. Finally, the driver helped me take the products from the flat bed lorry to the garden. Added to this, a great quality product and I'm a very happy customer.”
“Ordered and paid for in June - first delivery 7th July all the floor was smashed to bits- second delivery date 13th Aug - then they call to say they don’t have any delivery drivers but would be delivered the next day instead. Lorry turns up with no potting shed in it - so he had driven 173 miles without product on board. Next delivery date arranged- for today the 19th of August. This time there was a hole in the floor and wood split. 2 more panels unloaded and the same split and wood with chunks out of it. At my wits end with the company as the summer almost over. There are resellers for shire who although a big company must do very little quality checks - so sad and disappointed”
“Disappointing experience. Rear panel was damaged on delivery. It took over a week and 4 phone calls to get a replacement, which was a completely different colour.
Quality of product was poor, as can be seen by my photos. One panel didn't have the overlaps nailed, so had to be fixed. Panel frames were poorly built, and didn't line up. Flooring is pretty thin and I don't think it will last long.”
“Door did not fit, needed shaving down. Holes in panels where edges of tongue broken off. one end panel had seven holes . Not enough felt suppled. Key did not work from outside due to badly aligned key hole. Some nails driven in at an angle and heads left protruding. Poor quality control.”
“I bought a 6 x 4 overlap apex shed for my son’s garden via Elbec Garden Buildings which offered the best price. Ordering was straightforward through the company website and I could select my delivery date. The shed was delivered on the day arranged. Tim the delivery driver was helpful and friendly providing me with plenty of notice of his arrival time. I was very pleased with the quality of the shed and it was straightforward to assemble but as the instructions state you do need a second person to assist. We were also pleased with the appearance of the shed when complete. The only negative is that the plastic windows are quite flimsy and one blew out on a windy day. I have had to reinforce the edging to prevent this happening again. With hindsight I would opt for the windowless version which would fine for this size of shed and would be more secure.”
“I ordered three planters. They didn’t arrive on the day they should have despite me phoning to check as I was going away. I requested them that they weren’t delivered. So they have been delivered whilst I was away to an empty property and left at the front of my house in full view of the road. That would be ok if it wasn’t for the fact that I have three backs, two sides one front and no base's. Can’t make planters out of that. However they won’t refund until the planters are back in the warehouse and despite not being contacted for delivery they won’t collect without speaking to me. I am on holiday with no phone. I just want them to be collected and have a refund. They are at the front of my house in view of the road. If I had bought them elsewhere I don’t believe I would have had this issue.”
