“Great Web site and service. Have bought a couple of sheds from you now. Only reason I didn't give 5 stars is that I have to wait 3 weeks for delivery, so it's just me being impatient. As we live in a small village with narrow roads it's great that you offer smaller delivery lorries. Keep up the good service.”
“Very please with my 10 x 8 Shed. Delivery was delayed by a couple of weeks but it was worth the wait. Sharon was very pleasant and extremely helpful in keeping me informed of progress and delivery. The delivery driver was very polite and helpful. I would recommend Elbec.”
“Arrived as advised, however left on an enormous ‘pallet’ the size of a double bed that was very difficult for me to cut and dispose of. The product was inferior but maybe naively I expected it to at least fulfil the requirements of a greenhouse. In this area it failed until a family member intervened to resolve the numerous issues. On a positive note the prompt and efficient service I received from Elbec customer services has been excellent and appreciated. I’d recommend the company but not that product at all. Not worth the money.”
“Sharon at Elbec garden buildings looked after me so professionally throughout my summerhouse purchase. She kept me informed of delivery times and even followed up to check I was happy with my summerhouse after delivery. A real asset to her company. I really felt I was in safe hands and that she cared about customer satisfaction Thank You Sharon”
“The summerhouse arrived intact (all parts present) delivered by a very helpful driver. The quality of the materials is not great - softwood that despite application of the recommended treatment is already swelling in the rain. The resulting structure is not completely square, to the extent that I have had to bring in a joiner to make doors fit. This has been caused by a lack of clarity in the instructions - to make the building square the first corner post would have to overhang the base, which didn't seem right and isn't part of the instructions.”
“An amazing service. Ordered the shed and sorted the delivery for a couple of weeks time. Got a call the next day to bring the delivery forward by a week!! Very friendly and helpful staff.”
“A good reliable service with friendly people on the phone when required. Product delivered within days by dedicated courier. Protek paint is superior to cheaper alternatives.”
“The elbec garden buildings website was easy to navigate and the ordering process was simple. However, there was an extremely long delivery time for my building. Additionally, when it arrived, it was partly damaged, and some ready-assembled parts were badly constructed and I had to contact the company for replacement, etc. This was passed onto the manufacturer, and indeed most of the problem is with the product itself rather than elbec, It was not made clear in advance that to validate the anti-rot guarantee, the wood, although dipped in a preservative, needed to have a waterproof anti-rot treatment on top of this before it was painted. The anti-rot guarantee is about as useful as a chocolate teapot because the manufacturer can't guarantee something they haven't done. It's like guaranteeing a waterproof watch but only if the wearer seals it before use. I would suggest that elbec requires the manufacturer to perform this process prior to delivery. The instructions, according to my landscapers, were terrible. They were trying to make sense of four sets of instructions that they had to cobble together to make this hybrid building. Certain fixtures weren't even explained and they had to back-track on what they'd done several times to add them in. It wasn't clear that we would be left with an extra end panel and window panes. I'm annoyed that I paid for something I didn't order. I was left with a shed, that although made of tongue and groove, had holes in it where knots had popped out of the wood and required filling, gaps around the windows and in particular the roof window of the greenhouse part is badly designed and leaks when closed. I note I'm not the first to complain about the window leak. Whilst the design is suitable for my needs, I'm disappointed that I didn't receive a better-built product for the cost.”
“Great range of products and prices to match all budgets. Easy to do business with and clear communications throughout purchase, lead time and delivery. Delivery was excellent, so in summary a positive customer experience.”
“We are very pleased with our new summer house, the only negative was the delivery guy had no other person to help him offload the parts from his lorry, should of been a 2 man job. Mrs lacey from poole”
