“A big thank you to all the staff from the point of placing my order . Answering my questions and arranging my requirements to the building of my new shed. I have sent you my review on another email sent on the 23rd September.”
“Very pleased with the way it fits into the garden room. Better quality than expected, screws were not the best quality. If I have any criticism it is that squared structural timbers sometimes oversailed which put the building out of true.My advice would be to check the timber structure isn't proud of the interlocking lap timbers,a small but important point.
Otherwise reasonably straight forward for two people not skilled in woodwork. Thank you.”
“Very pleased with the arbour. Instructions could have been better and the hinge and screws could be improved for a lasting finish.
The quality of the arbor was very good.
Adam who delivered the arbour was both polite and friendly.”
“Delivered on time, I had a question which was answered in minutes from the service team, delivery driver was very helpful ! Shame other companies don`t provide this level of customer service now days.”
Good Afternoon,
Thank you for taking the time to leave your positive experience with us.
It is our pleasure to hear that the service we have offered and provided has not only met your expectations but also gone beyond, and your feedback will be shared with the delivery driver.
Kind Regards,
elbec Garden Buildings.
“Absolutely terrible experience. I have still not received the planter ordered 11/08/24. This item was described as usually delivered within 5-10 days. Would not have ordered if I had known. Forest Garden have now cancelled delivery twice, and it is now scheduled for 25/09/24, 33 working days (it it does arrive then).”
Good Afternoon,
Thank you for providing feedback on your experience on your order with us.
We are sorry that there have been delays with the delivery of your order and understand the frustration this would cause. It is not the level of service that we aim to offer, and we are sorry that we have not met the service you require.
We are working closely with the delivery team to move forward with your order and delivery for the booked date.
If there is any assistance that we can offer in the meantime, please do not hesitate to contact our Customer Care team at customercare@elbec.co.uk, who are available to help you.
We would like to thank you for your patience and understanding, and once again, we are sorry for the disappointment caused.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
We would like to thank you for leaving your positive review with us.
It is always a pleasure hearing that the level of service that we offer has met your expectations, and we remain at hand should you require any assistance.
Kind Regards,
elbec Garden Buildings.
“Took a while to arrive, and was given less than 24hrs notice of delivery. As well as being delivered various little offcuts that had nothing to do with my purchase, the longest single piece was missing. How, no one knows. It's huge. Anyway, another few weeks of waiting. Customer service were apologetic, but the delay was very frustrating. At the end, the attitude felt very much "You got your stuff - what's your problem?"”
