“I purchased a shed but at the end of the online transaction did not she as completed. Consequently I went through the procedure again. As soon as that was completed I received a number of emails stating that I had purchased 2 sheds. I contacted the company the following morning and explained what had happened and they cancelled the second order straight away. Approx 10 minutes after finishing that conversation I was contacted by another staff member who queried the 2 purchases. I explained again what had happened and they immediately arranged for a full refund for the unwanted shed. I’ve yet t receive the shed but cannot comment on it it but the customer service is absolutely superb.”
“Good product overall would suggest improving the quality of metal fixings and delivering the bio folding doors already attached to each other Order process simple and delivery was easy”
“So Far, So Good. Ordered a summerhouse on-line at Elbec Garden Buildings and specified a delivery date on their website, all good and easy. However, the reason for not giving 5 stars is because I then received an email from the maker of the summerhouse asking me to confirm my order AND specify a delivery date. When I tried to specify the same delivery date as I used for my order with Elbec, I received an error message that resulted in me having to phone the maker (Shire) and agree the same delivery date again by phone!! There needs to be some co-ordination here. Let's hope the building arrives on the due date. The paint I also ordered has already arrived!!. Many Thanks.”
“Good value and delivered quickly. Not the highest spec greenhouse but equally far from the most expensive. Easy to assemble and paint and I think value for money. I am happy with my purchase and would recommend. Identical item available elsewhere for much more money.”
“Good customer service awaiting product, unfortunately we'rent able to resolve my issues as i had attempted to get a interest free purchase.but system would not allow it.hopefully summer house is as good as it looks”
“Easy ordering and good info, the delivery was brilliant the driver was so helpful. Putting shed/ greenhouse together takes a while and the only criticism is the poor quality of some screws but overall very pleased”
“Delivery Arrived on time. Two man team very helpful and placed all items in my chosen location. I did not have to anything. The roof panels which may have suffered damage from rainfall were placed in my garage. GREAT SERVICE. Thankyou.”
“Good quality and great value. Ordering easy. The delivery was exactly when expected. The driver was very helpful and pleasant. The whole experience from order to the summerhouse being put together by my gardener was flawless.”
“Good quality sunhouse,nice finish however my only concern is the bi-folding doors are hinged in such a way that when closed they sit at angle across the floor frame,which could allow water in.I'm sure there is a way of hanging the doors so that they run flush with frame when shut.having said this,I am generally well pleased with the sunhouse. Regards a t moloney”
“I received the correct item I had ordered very quickly. I was kept informed regarding delivery. There were no additional costs for delivery and the product arrived in suitable packaging.”
“Excellent service. Ordering was easy. Delivered promptly, the delivery driver Del was very helpful. My husband erected the shed following the instructions. It’s good quality and looks great and very sturdy. I am very pleased all round. I totally recommend this company.”
