“The website is easy to navigate and generally quite clear. The photo-shopped images of each product on a generic garden background are a little off-putting and not entirely useful, but it's not a big deal. The shed I chose was a great price and arrived on the day it was supposed to with a helpful delivery driver. The shed itself is good quality even if the photocopied instructions which I received were a little mixed up and therefore hard to follow. Why wasn't there a proper instruction manual? My issue with the shed is that it's taking water up from the bottom, even though it's on a solid base, so several of the joints in the corners are constantly damp. The shed roof and windows are waterproof, so it's not really a big deal. The reason I am a bit annoyed is that I contacted Elbec directly twice via their website and once on the phone and every time they ignored me completely. No acknowledgement, no call back, no explanation. Maybe the shed is fine, who knows, but they don't get in touch so if I had a bigger issue I wouldn't expect any help from them. Therefore, I would think twice about ordering from them again.”
“We ordered an 8X6 shed from Elbec back in August and are absolutely delighted with the quality of it, they gave us a date and time and were there on time on the day they said, Very helpful driver too. The shed was easy to put up. We would not hesitate to buy from this company again and would recommend them to anyone”
“Basic raised bed kit was just what we wanted, inexpensive, no frills and easy to put together. I don't think I could have purchased the materials for this cost. They were delivered promptly and overall service was very good.”
“At first I thought this shed looked very flimsy and would not last but once built (I got a Professional to do it) I was really pleased. It's smaller than I thought but I am really pleased with it. I would advise it be fastened down as it is very light. I have had no problems apart from the lock bit is very small so can't put a big padlock on.”
“We eventually built the log cabin and it looks very nice. Needs 2 to assemble and not a job for the inexperienced. Customer Services at Elbec were very helpful indeed. It would help if the log cabin packers would pack similar logs together in lots, so that the delivery could be easily checked - we had a big pile and didn't have the energy to sort them out into same types for checking.”
“A great shed but why does they have to be a but on anything well I will tell you it came as told the driver was great and helpful loads of parts not a problem then take a look at the drawing not clever it was a good job there was two of us and one was a joiner my self a engineer it needs to be a simpler way to put it together but overall a great buy and a great shed and a very good company to deal with”
“The greenhouse was very well made and strong. The assembly was easy, and all the parts were there with more than enough nuts bolts and screws. Delivery was on time and the delivery man was helpful. Very satisfied and would recommend to friends.”
“Some of the shed pieces did not fit properly and so had to be handsawn. Also the instructions were diabolical. Explaining which way round doors should go would have been far more helpful. Pre-assembly instructions should have been labelled Step 1. Door lock was faulty”
“I ordered storage box for our balcony arrived quickly was kept up to date on delivery. Box was great quality and as described. Would recommend and definitely order again.”
“We received our orders in a timely fashion with the minimum of fuss. Kept advised at al times on deliery times. Can't fault the products & services, and while there is a whole raft of similar companies out there, and you don't always know what you may be getting, you can't go wrong here.”
“The shed is good quality and looks very nice too. Putting it all together was not difficult but took a long time. You need 2 people to do it and a couple of days. Was it worth it ? Yes.”
“I've bought two garden buildings from elbec. First a summerhouse - really I use it as storage for my garden furniture but I wanted it to look nicer than a shed. It has been painted cream outside and green inside and looks good. I was so pleased with the delivery, quality and ease of erection that I also bought a little sentry box shed to keep my tools in. It was very easy to order and pay for both of them online, and I was notified when they would be arriving.”
“Thanks to elbec we are now the proud owners of a beautiful summerhouse. We are delighted with the product - well worth the money and the service from elbec was faultless. Delivery was one day later than expected but not exactly anything to complain about.”
“great bit of kit the driver could not get the lorry up thill to the house because of the cars parked on the corner, so i went in my car and brought up the arbour but the biggest bit would not fit in the car so the drver carried it up . He was knackerd by then i gave him a lift down the hill . The arbour looks great in the garden cannot fault the service i had a replacement part was sent because it had a bad split the lady in customer service was very helpful thanks Alan”
“the 2 top triangles glass parts did not fit very well but otherwise ok and the delivery service was good but they could not help when I rang and told them of the tight fit of the 2 parts so I sorted out myself but had to leave a slight gap at the top of apex”
“I bought the Shire Goodwood Bison from Elbec. They were helpful in the pre-sales and the order handling process worked perfectly. Delivery was included, something other suppliers wanted up to 30% of the shed price for. I booked a delivery date with Shire and it arrived as promised with a helpful driver who helped me put the components in the garden ready for my assemblers. The quality of the shed is excellent with strong 3x2 framing. I'm very happy to recommend both Shire and Elbec.”
