Good Morning,
Thank you for taking the time to leave your feedback on your Garden Shed with us.
We are sorry that you are currently experiencing water ingressing through the windows and doors and understand the frustration that this causes, as we do aim to ensure that our customers are satisfied with their chosen garden building.
Please do contact our Customer Care Team at customercare@elbec.co.uk to allow the team to offer their assistance to you in moving this forward.
Kind Regards,
elbec Garden Buildings.
Good Afternoon, Mr Nicholls,
Thank you for taking the time to leave your positive feedback.
We are pleased that you found the assembly of the building straightforward, and we remain at hand should you require any assistance or information.
Kind Regards,
elbec Garden Buildings.
Good Afternoon, Mr Martin,
Thank you for taking the time to leave your positive feedback with us.
We are glad that the service we aim to offer has been met, as our aim is to provide our customers with a satisfactory experience during their journey with us.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to provide us with your experience on your order.
It is great to hear that the item that has been delivered has met your expectations and the assembly of the item was smooth and straightforward.
Kind Regards,
elbec Garden Buildings.
“Ordered by phone as there was a glitch on the online ordering page.
Helpful & polite Staff- smooth ordering process.
Helpful & Understanding when we had a very poor delivery experience ( third party- not employed by Elbec )”
Good Afternoon, Mrs Appleby,
Thank you for taking the time to leave your kind words of feedback with us.
We are pleased that the team you have spoken to has met your expectations in the level of service you require, and your comments will be shared with the team.
It is always gratifying to hear that the service our Customer Care Team has provided has not only offered but also gone above and assisted you further with the delivery of your order. We are thankful as this confirms that the service we aim to offer for your journey with us, has been met.
Kind Regards,
elbec Garden Buildings.
“Quick and easy purchase and brilliant delivery,shed was easy to put up and looks nice.shed itself is fine but panels full of knotts which ended up being holes, roof felt nails are no good so i would but longer ones,only one window panel fitted all the rest i needed to cut to size. Overall it does seem a sturdy shed especially for you pay for it.”
“I am very pleased with my garden shed.
The quality is excellent and it was straightforward to erect
The communication was great from the company and gave me a time frame and delivery date all within 2 weeks of ordering the product.”
“Hi Shed arrived on the second date I got. I had to book people in to build it as I am a wheelchair user. On the second date shed arrived and the team build the shed unfortunately upon on completion it was like a cullender with 19 knot holes. I did contact elbec straight away at the beginning of September and to date still had no reply other than they were awaiting a reply from manufactory. Very disappointed. I understand it is a timber building with certain characteristics but 19 holes. I would be very warry of buying from this firm again. I will consider changing this review once I hear back from elbec. Alan Moseley”
Good Afternoon,
We would like to thank you for leaving your positive feedback with us on your order with us.
It is a pleasure to hear that the service we have provided to you has been satisfactory to you, and the Garden Trugs have met your expectations and were easy to assemble for you.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
We would like to thank you for leaving your positive feedback with us on your order with us.
It is a pleasure to hear that the Garden Trugs have met your expectations and were easy to assemble for you, and remain at hand if you require any assistance.
Kind Regards,
elbec Garden Buildings.
“We found a garden store advertised online and after a little research learned that elbec garden buildings had the same item on special offer
And being based in the same town we travelled to meet with elbec and discuss the garden store
The company were pleasant and extremely helpful
We are not their biggest customer but a good customer nonetheless
We even opted for self-assembly and elbec very kindly printed out the instructions so we could organise the process before placing the order
And for what appears a small company elbec do have a customer care department with their own email address and they answered all the questions arising from the intruction book
We have now erected the garden store and are very happy with the whole process
It is a good unit for our requirements and both the manufacturer and elbec have done a wonderful job”
Good Afternoon,
Thank you for your kind and positive feedback on your order and experience with us.
We are glad that we have not only met but also gone above to provide you with the satisfactory service that you expected, and your kind words on our Customer Care Team, and this feedback will be shared with the team, as we aim to provide the level of support that you have received and to let them know that they have met that aim with your order and enquiries.
If you do need any assistance, please do not hesitate to contact our Customer Care Team as we remain at hand to help you.
Kind Regards,
elbec Garden Buildings.
“The product itself was very very bad, flimsy and cut out hands constantly when joining. The manual said 2-3 hours but the amount of parts and screws required to put together plus the poor instructions which meant we had to decipher the photos to know where parts joined meant it took almost triple the time!!!
Would never buy again and would advise anyone to NOT purchase this shed.”
Good Afternoon,
Thank you for taking the time to provide your feedback on your experience with your order.
We understand the frustration caused by the assembly of your item, and we are sorry for the inconvenience caused by the building and the instructions provided. Your feedback will be taken on board and seriously, and it will be shared with the team to make them aware of this.
If there is any assistance that we can offer, please do not hesitate to contact our Customer Care Team at customercare@elbec.co.uk.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to leave your kind review on your order with us.
We are pleased that the delivery arrived in the time you required, and we will inform the delivery team that the drivers have assisted you to your expectations.
Kind Regards,
elbec Garden Buildings.
“A big thank you to all the staff from the point of placing my order . Answering my questions and arranging my requirements to the building of my new shed. I have sent you my review on another email sent on the 23rd September.”
“Very pleased with the way it fits into the garden room. Better quality than expected, screws were not the best quality. If I have any criticism it is that squared structural timbers sometimes oversailed which put the building out of true.My advice would be to check the timber structure isn't proud of the interlocking lap timbers,a small but important point.
Otherwise reasonably straight forward for two people not skilled in woodwork. Thank you.”
