“Very pleased with the arbour. Instructions could have been better and the hinge and screws could be improved for a lasting finish.
The quality of the arbor was very good.
Adam who delivered the arbour was both polite and friendly.”
“Delivered on time, I had a question which was answered in minutes from the service team, delivery driver was very helpful ! Shame other companies don`t provide this level of customer service now days.”
Good Afternoon,
Thank you for taking the time to leave your positive experience with us.
It is our pleasure to hear that the service we have offered and provided has not only met your expectations but also gone beyond, and your feedback will be shared with the delivery driver.
Kind Regards,
elbec Garden Buildings.
“Absolutely terrible experience. I have still not received the planter ordered 11/08/24. This item was described as usually delivered within 5-10 days. Would not have ordered if I had known. Forest Garden have now cancelled delivery twice, and it is now scheduled for 25/09/24, 33 working days (it it does arrive then).”
Good Afternoon,
Thank you for providing feedback on your experience on your order with us.
We are sorry that there have been delays with the delivery of your order and understand the frustration this would cause. It is not the level of service that we aim to offer, and we are sorry that we have not met the service you require.
We are working closely with the delivery team to move forward with your order and delivery for the booked date.
If there is any assistance that we can offer in the meantime, please do not hesitate to contact our Customer Care team at customercare@elbec.co.uk, who are available to help you.
We would like to thank you for your patience and understanding, and once again, we are sorry for the disappointment caused.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
We would like to thank you for leaving your positive review with us.
It is always a pleasure hearing that the level of service that we offer has met your expectations, and we remain at hand should you require any assistance.
Kind Regards,
elbec Garden Buildings.
“Took a while to arrive, and was given less than 24hrs notice of delivery. As well as being delivered various little offcuts that had nothing to do with my purchase, the longest single piece was missing. How, no one knows. It's huge. Anyway, another few weeks of waiting. Customer service were apologetic, but the delay was very frustrating. At the end, the attitude felt very much "You got your stuff - what's your problem?"”
Good Afternoon,
Thank you for taking the time to provide your feedback on your order.
We are sorry that you were not satisfied with the item you have ordered. To help us assist you, you can contact our Customer Care team directly at customercare@elbec.co.uk, please also provide your order reference number when contacting the Customer Care team.
We also thank you for the positive words on our service, as we do aim to provide you with not only a level of service you expect but also to go above.
Kind Regards,
elbec Garden Buildings.
“The quality of this product was poor, obviously nobody checked for faults otherwise they would have realised the wood was badly warped, consequently it was difficult to assemble and the storage box could not have the hinges fitted. Overall I am very disappointed.”
Good Afternoon,
Thank you for taking the time to provide your feedback on your order.
We are sorry that you were not satisfied with the item you have ordered. To help us assist you, you can contact our Customer Care team directly at customercare@elbec.co.uk, please also provide your order reference number when contacting the Customer Care team.
We are sorry for the disappointment caused by your item, and we do remain at hand to offer any assistance you may require.
Kind Regards,
elbec Garden Buildings.
Good Afternoon, Mr Port,
Thank you for taking the time to leave your kind response on the item you have ordered.
We are pleased that you found the assembly of the Deep Root Planter straightforward, and that you are satisfied with the sturdiness of the planter you have received.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to leave your positive response on your order.
We are pleased to hear that you are content with the delivery and the condition of the item on delivery.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to leave your positive response on your order.
We are glad to hear that you are satisfied with the condition of the item upon delivery.
Kind Regards,
elbec Garden Buildings.
