“The customer service I received from elbec was excellent. They responded promptly to a query I had and were very helpful when I spoke with them on the phone.”
Good Afternoon,
Thank you for taking the time to share your wonderful review.
We are delighted to hear that you had an excellent experience with our customer service team. Prompt and helpful communication is something we aim for, and it’s gratifying to know we succeeded during your interaction. Should you have any queries or need assistance, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“We recently purchased a Shire 8x6 wooden greenhouse from Elbec. Initially the customer service was great. Regular updates and delivery on time. However, it then started to go down hill.
1. Parts missing including both automatic window openers.
2. Paint job (which we paid a considerable amount extra for), had a lot of drips in places.
3. Window openers leak.
4. Wooden benches (again which we paid extra for), held together with a single nail in each leg and very rough sawn timber.
Customer service kept on blaming the manufacturer even though they Elbec were the supplier. They wouldn't offer any kind of gesture of goodwill for the poor paint finish apart from a free additional bench (which we didn't want) and which, when it arrived, hadn't been painted.
I could go on, but it is a shame that after spending over £1500 (it would be £1700 if we were to purchase today), the experience has turned quite sour. The greenhouse is still leaking too.”
Good Afternoon,
Thank you for taking the time to leave your comments with us.
We regret to hear about the issues you have experienced with your order. Our goal is to provide service that meets your expectations, and we apologise that this was not the case. Please rest assured that we will never require the installation of any item that does not meet your satisfaction upon delivery.
We sincerely apologise for the missing parts, and we acknowledge that they have now been delivered. Your concerns about the paint have been noted, as we take all feedback seriously. Please know that we do not expect you to assemble any item that does not meet your standards.
Regarding the leakage in your building, this can occur if the glazing is not fully installed or if parts remain exposed to the weather. To ensure proper assembly, we recommend installing all components, including any provided sealants, to protect the structure.
The wooden bench you added to your order is an optional accessory and not a necessary component of the building. We understand your frustration, and we have taken your concerns about its design and the paint into account.
We acknowledge your request for a goodwill gesture and initially offered a wooden bench, which was not immediately accepted. As the item was partially installed, it was considered accepted upon delivery, and the goodwill offer remained unchanged. Additionally, as the bench was provided as a gesture, it did not include a painting option.
Our Customer Care Team has been in contact with you and is currently awaiting further details to help adequately resolve your concerns. If you need any additional assistance, please do not hesitate to reach out to our team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to share your experience with us.
We are pleased to hear that you found our sales team knowledgeable and helpful. We truly appreciate your kind words and strive to provide the best service possible. If you need any assistance or have questions, please don't hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Although the shed seems strong the a few struts were damaged/broken, a few slats not nailed correctly and slats broken and we had to cut the door down as it didnt fit”
Good Afternoon,
Thank you for sharing your comments regarding your garden building.
We are sorry to hear that you have received damaged parts with your order, and we could have replaced any damaged part required. We aim to deliver a product that meets your satisfaction and we are sorry for any inconvenience this has caused. If you require any assistance or information, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to leave your feedback regarding the item you have received.
We are sorry to hear that you are dissatisfied with the building. We aim to provide quality products and would appreciate the opportunity to understand your concerns further. Our Customer Care Team remain at hand to offer any assistance or answer any enquiry you may have.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to share your comments with us.
We’re thrilled to hear that you are satisfied with your experience. Your satisfaction is our top priority, and it's great to know we met your expectations. If you have any questions or need assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Straightforward ordering process. Delivery was good using their excellent tracking service. Delivery driver was courteous and obliging. Havent constructed the log store yet so can't comment on that.”
Good Afternoon,
Thank you for taking the time to leave your review.
We’r are glad to hear that you found the ordering process straightforward and that our tracking service met your expectations. It’s wonderful to know that our delivery driver was courteous and helpful, as we take pride in providing excellent service. If you need any assistance or have any queries, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to leave your feedback with us.
We are pleased to hear that your experience was as advertised. It’s always our goal to deliver on our promises, and your satisfaction is our top priority. If you have any questions or need assistance, feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Really helpful and easy order . Fast delivery over the Xmas period .
Was only short of a couple of small plastic pieces that held the polycarbonate window in .
Didn’t stop the build and was easy to order and again quick delivery. Plus had extra sent out as spares .”
Good Morning,
Thank you for taking the time to share your kind review with us.
We are pleased to hear that you are satisfied with your order and delivery, as we aim to provide excellent service with the delivery, and glad that this has been met, even during the busy holiday period. We apologise for the parts missing initially from your order, and we thank you for your understanding and patience while they were sent out to you with extra. If you require any assistance or information, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“In summary, it isn't a well made product. Despit all manner of trying, both doors don't line up which is frankly annoying and the felt roof is like paper and very cheap.”
Good Afternoon,
Thank you for taking the time to leave your comments with us.
We are sorry for the disappointment caused by the item you have received, and the parts thereof. The item you have received is provided with mineral felt as standard, however, there is an option to upgrade the felt to a heavy-duty felt with the building. Our Customer Care Team remains available to assist you with your concerns about the doors of your chosen building.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your wonderful feedback with us.
We are delighted to hear that you had a great experience with our communication, the item ordered, and the delivery service. Your recommendation truly means a lot to us, as we strive to provide the best for our customers. If you have any questions or need assistance, please don't hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to leave your positive review.
We are thrilled to hear that you experienced great communication and an excellent delivery service. We aim to ensure our customers are satisfied every step of the way, and your recommendation means the world to us. If you need any assistance or have questions, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to share your wonderful review.
We are delighted to hear that you had a fantastic experience with our service and found the product straightforward in assembling the item. Our goal is to provide excellent service for our customers, and it's great to know we’ve succeeded in your case. If you have any questions or need any assistance, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“I bought a small storage shed, the shed is reasonably solid construction and I had no problems with the assembly, although I did add some additional pieces to finish the roof better. It seems to be good value for money.”
Good Afternoon,
Thank you for taking the time to leave your feedback with us.
We are glad to hear that you found your storage shed satisfactory and the assembly was straightforward for you. We aim to provide an item you are pleased with, and we are delighted to hear that it has met your needs. If you have any questions or need assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to share your wonderful review.
We are pleased to hear that you found our arch both easy to build and aesthetically satisfying. We aim to provide you with an item you are delighted with, and it’s fantastic to know we met your expectations. If you have any questions or need assistance in the future, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“It was very refreshing to deal with Elbec because they got every detail right, from delivery to superb customer services helping me with the construction. Recently I have had dealings with other types of multi-national companies and they get everything wrong and just don't care. So a huge thank you to elbec for not gving me any stress!”
Good Morning,
Thank you for taking the time to share your wonderful review with us.
We are delighted to hear that your experience with us was stress-free and that our attention to detail in both delivery and customer service. We pride ourselves on providing exceptional support for our customers, and it's rewarding to know that we surpassed your expectations. If you require any assistance or information, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“I ordered a lean to gazebo but when it was delivered realised I’d been an idiot when measuring and it wouldn’t fit in my garden. Contacted Elbec, expecting to quite rightly be told it was my error and I could not have a refund but they were fantastic and along with the manufacturer, Palram, they arranged for a free courier collection and a full refund. Will be looking at their products again once I’ve got a responsible adult to do the measuring!”
Good Afternoon,
Thank you for sharing your fantastic experience with us.
We are pleased to hear that you were satisfied with our customer service and that we could assist you in finding a solution that worked for you. We aim to ensure, not only excellent service but also a positive experience for our customers, and we are glad to hear that we have provided this for you. If you require any assistance or information, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Timber used seems on the thin side especially floor tongue and groove considering the cost of over 1,000 pounds I would have expected quality of floor board also many nails not even hit the beams guy on gun needs re training not assembly yet but this is on inspection however Ian the delivery guy credit to the company”
Good Afternoon,
Thank you for taking the time to share your feedback with us.
We are pleased that the delivery of your order has met your expectations, as we aim to provide excellent service. We are sorry for the disappointment caused by the item you have received, and our Customer Care Team remains available to offer any assistance or provide you with any information.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to leave your comments with us.
We are sorry that you are disappointed with the item you have ordered and received. We can see that our Customer Care Team has been in contact with you, and is awaiting your reply. If you require any assistance or information, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Very easy to order online. I had a phone call the same day to say they had received the order and give me an expected delivery day. It was delivered when they said it would be. Excellent product and excellent service all round. I would definitely recommend Elbec garden buildings.”
Good Afternoon,
Thank you for sharing your fantastic review with us.
We are delighted to hear that you found the ordering process easy and that our communication regarding your delivery was satisfactory. We aim to provide excellent service, and knowing that we met your expectations means a lot to us. We truly appreciate your recommendation. If you have any questions or need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
