“The order was not complete; roof truss fittings and instructions for roof and windows missing. Leaving my potting shed open to the high winds and rain for 2.5 weeks”
“I couldn’t be more happy with the product. It fitted in so well into the garden.
The wood posts are extremely thick by comparison to other types available and this made it a feature of the Pergola that we wanted.
The curves were spot on and all slotted together well.”
Good Morning,
Thank you for taking the time to leave your feedback on your Garden Shed with us.
We are sorry that you are currently experiencing water ingressing through the windows and doors and understand the frustration that this causes, as we do aim to ensure that our customers are satisfied with their chosen garden building.
Please do contact our Customer Care Team at customercare@elbec.co.uk to allow the team to offer their assistance to you in moving this forward.
Kind Regards,
elbec Garden Buildings.
Good Afternoon, Mr Nicholls,
Thank you for taking the time to leave your positive feedback.
We are pleased that you found the assembly of the building straightforward, and we remain at hand should you require any assistance or information.
Kind Regards,
elbec Garden Buildings.
Good Afternoon, Mr Martin,
Thank you for taking the time to leave your positive feedback with us.
We are glad that the service we aim to offer has been met, as our aim is to provide our customers with a satisfactory experience during their journey with us.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to provide us with your experience on your order.
It is great to hear that the item that has been delivered has met your expectations and the assembly of the item was smooth and straightforward.
Kind Regards,
elbec Garden Buildings.
“Ordered by phone as there was a glitch on the online ordering page.
Helpful & polite Staff- smooth ordering process.
Helpful & Understanding when we had a very poor delivery experience ( third party- not employed by Elbec )”
Good Afternoon, Mrs Appleby,
Thank you for taking the time to leave your kind words of feedback with us.
We are pleased that the team you have spoken to has met your expectations in the level of service you require, and your comments will be shared with the team.
It is always gratifying to hear that the service our Customer Care Team has provided has not only offered but also gone above and assisted you further with the delivery of your order. We are thankful as this confirms that the service we aim to offer for your journey with us, has been met.
Kind Regards,
elbec Garden Buildings.
“Quick and easy purchase and brilliant delivery,shed was easy to put up and looks nice.shed itself is fine but panels full of knotts which ended up being holes, roof felt nails are no good so i would but longer ones,only one window panel fitted all the rest i needed to cut to size. Overall it does seem a sturdy shed especially for you pay for it.”
