“Albeit the product arrived quickly, it (a Fire Alarm Panel) was defective on arrival, which can sometimes happen, but as it was a life-safety product I needed an urgent replacement. They refused to send out a replacement the same day, insisting they couldnt without first getting the product back to investigate the issue, or without a returns order from the manufacturer - which I couldn't get as we didn't order the product from the manufacturer. I explained this to the company but got nowhere.
I've now ordered the replacement from another wholesaler instead and am still waiting to recieve a response to my request for returns and refund information for 'Electricalwholesalers4U'
The manufacturer however DID return my earlier call about the issue and getting a returns number, with an apology for the faulty product, as well as offers of assistance going forwards. It was unexpected, but very welcome.
Deeply unimpressive service from electricalwholesalers4u.com, so there won't be any further orders coming from us. Perhaps they could learn a thing or two from the manufacturer about customer service.”
“I was very disappointed with the delivery, I was expecting delivery last Friday, parcel did not arrive until Tuesday, I had purchase materials to complete job.
You need to have a talk with you delivery company”
“Good delivery overall; however, I had to return a part due to damage and some downlights that were no longer needed. Since then, I’ve had to chase Electrical Wholesalers 4U for updates, as their communication has been poor.”
“EW4U had popped up as a supplier offering the same product I was looking at, for a better price. Placing the order was quick and easy with the confirmation email and invoice sent soon after. Delivery was though DHL with regular updates, delivery was quick and the products were well boxed. Will deffinately be purchasing from EW4U again”
“Waited over a week for delivery. Emailed twice with no reply. I phoned and was told the parcel had been lost in transit. Fair enough but why no reply to emails ?
Items we’re sent out and received next day.”
“Could not fulfill our order but sent parts which was no good as we could not complete the job with parts missing .No proper communication or updates .Requested they take there goods back and refund ,still waiting on a reply .”
“A short delay on the shipment as they were awaiting stock, but great customer service, products and price.
I would recommend Electrical Wholesalers 4U as an online store”
English
