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Giesswein Walkwaren AG Bewertungen

4.7 Bewertung 25,971 Bewertungen
93 %
der Kunden empfehlen Giesswein Walkwaren AG
Unternehmen Produkt
28,929
 Insights Metrics Info
4.7
Basierend auf 25,971 Bewertungen
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Returns & Refunds
Returns Process
Easy
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Bewertung abgeben

Filter: Rated 1 Keine 5 Sterne 4 Sterne 3 Sterne 2 Sterne 1 Sterne Hilfreich Sprache: Alle Alle Deutsch English Français
Nathalie G
Verifizierter Käufer
“I am waiting for your answer from Germany”
Hilfreich Melden
17.12.2021
Dear Mrs. Gribomont, Thank you for your comment regarding your order with Giesswein. Customer Support has already replied to your question that the ordered jacket is only produced up to size 60 and therefore an exchange in size 62 is unfortunately not possible. If you have any further questions, please do not hesitate to contact our customer support at shop@giesswein.com. Your Giesswein Customer support Laura
20.12.2021
Kenneth S
Verifizierter Käufer
“Ich habe im November zwei Paar Schuhe bestellt. Es ist der 17. Dezember und ich habe keine Ahnung, wann ich die Schuhe erhalte. Ihre Firma hat jedoch die Zahlung erhalten und mein Kreditkartenunternehmen hat mir eine Abrechnung geschickt. Ich werde nie wieder bei Ihrer Firma bestellen!!”
Hilfreich Melden
17.12.2021
Sehr geehrter Herr Smith, Vielen Dank für Ihren Kommentar zu Ihrer Bestellung bei Giesswein. Wir sind dankbar für jedes konstruktive Feedback unserer Kunden. Es tut uns leid zu hören, dass Sie Ihre Bestellung noch nicht erhalten haben. Es gab ein Update bei der Sendungsverfolgung, die Lieferung soll heute erfolgen. Sollte dies nicht der Fall sein, wenden Sie sich bitte an unseren Customer Support unter shop@giessein.com. Dieser wird sich gerne um Ihr Anliegen kümmern. Vielen Dank für Ihre Geduld! Bitte entschuldigen Sie die Verzögerung! Ihr Giesswein-Kundenservice Laura
20.12.2021
Bindi P
Verifizierter Käufer
“Haven’t received my order still after almost 3 weeks”
Hilfreich Melden
16.12.2021
Dear Bindi, thank you for your message. We would like to apologize for the inconvenience caused by the delivery of your goods. Due to the current situation, the delivery volume is enormously high and therefore processes of our logistics partner are unfortunately also delayed - we, therefore, ask for your understanding if there is a delay in delivery. All processes are running at full speed to deliver your goods to you as soon as possible. Unfortunately, we cannot give you an exact delivery date yet but your package should be shipped delivered very soon. In case, you do not receive an update within the next few days, we kindly ask you to contact us via info@giesswein.com Thank you for your understanding and patience! Best regards Giesswein Customer Support Team Laura
17.12.2021
Carole E
Verifizierter Käufer
“I am still waiting for my purchases to arrive. It appears they are hung up in customs at Fedex now since Dec 9. I would have hoped Giesswein would have been monitoring and working with FedEx to resolve.”
Hilfreich Melden
16.12.2021
Dear Carole, thank you for your message. We are sorry to hear that you have not received your order yet and want to apologize for the inconvenience with the delivery process of your goods. According to FedEx, there is currently an extremely high volume of air freight shipments to the USA and unfortunately, there are sometimes delays. We are already in permanent contact with FedEx to receive current updates promptly and to speed up the delivery where possible, as well as to receive an update on the sending progress. Unfortunately, we cannot give you an exact delivery date yet but your package should be shipped to the USA very soon. In case, you do not receive an update within the next few days, we kindly ask you to contact us via info@giesswein.com Thank you for your understanding and patience! Best regards Giesswein Customer Support Team Laura
17.12.2021
Ian M
Verifizierter Käufer
“Cannot review the product. Haven't received yet. Now 10 days past the currently promise date (which was already extended by a further 7 days). I understand times are difficult. Looking forward to eventually receiving and trying the shoes.”
Hilfreich Melden
16.12.2021
Dear Ian, thank you for your message. We are sorry to hear that you have not received your order yet and want to apologize for the inconvenience with the delivery process of your goods. According to FedEx, there is currently an extremely high volume of air freight shipments to the USA and unfortunately, there are sometimes delays. We are already in permanent contact with FedEx to receive current updates promptly and to speed up the delivery where possible, as well as to receive an update on the sending progress. Unfortunately, we cannot give you an exact delivery date yet but your package should be shipped to the USA very soon. In case, you do not receive an update within the next few days, we kindly ask you to contact us via info@giesswein.com Thank you for your understanding and patience! Best regards Giesswein Customer Support Team Laura
17.12.2021
Billie G
Verifizierter Käufer
“Hello. I am writing since you requested a review of your product. I have not recieved any of the items I ordered although I have been charged for them. Perhaps you could fix this?”
Hilfreich Melden
16.12.2021
Dear Billie, thank you for your message. We are sorry to hear that you have not received your order yet and want to apologize for the inconvenience with the delivery process of your goods. According to FedEx, there is currently an extremely high volume of air freight shipments to the USA and unfortunately, there are sometimes delays. We are already in permanent contact with FedEx to receive current updates promptly and to speed up the delivery where possible, as well as to receive an update on the sending progress. Unfortunately, we cannot give you an exact delivery date yet but your package should be shipped to the USA very soon. In case, you do not receive an update within the next few days, we kindly ask you to contact us via info@giesswein.com Thank you for your understanding and patience! Best regards Giesswein Customer Support Team Laura
17.12.2021
Francois D
Verifizierter Käufer
“Order not delivered - over 16 days since placed… unacceptable.”
Hilfreich Melden
16.12.2021
Dear Francois, thank you for your message. We are sorry to hear that you have not received your order yet and want to apologize for the inconvenience with the delivery process of your goods. We will immediately initiate an investigation with DHL. We kindly ask you to contact our customer support via shop@giesswein.com. They will be happy to take care of your request. Thank you for your understanding and patience! Best regards Giesswein Customer Support Team Laura
16.12.2021
Omer T
Verifizierter Käufer
“When I placed an order on 28th of November...it says delivery 3-5 working days. I thought that's perfect,just in time for my holiday. I am still waiting for my order after 15 working days...and after I contacted Giesswein by email and asked what's wrong with my order.. they replied next day with an email saying that due to the busy time I will receive my order next week...that means 20 working days since I placed an order. All this time at any point no one contacted me to tell me that my order will be delayed this long. Very disappointed I ordered 4 pairs of trainers to go on holiday 17th of December...but I have to go on holiday with my old trainers thanks to Giesswein or whoever was dealing with this.”
Hilfreich Melden
16.12.2021
Dear Omer, thank you for your message. We are sorry to hear that you have not received your order yet and want to apologize for the inconvenience with the delivery process of your goods. Due to the current situation, the delivery volume is enormously high and therefore processes of our logistics partner are unfortunately also delayed - we, therefore, ask for your understanding if there is a delay in delivery. All processes are running at full speed in order to deliver your goods to you as soon as possible. Thank you for your understanding and patience! In case, you do not receive an update within the next few days, we kindly ask you to contact us via info@giesswein.com Thank you for your understanding and patience! Best regards Giesswein Customer Support Team Laura
16.12.2021
Helen H
Verifizierter Käufer
“3 weeks on and my order still hasn’t arrived”
Hilfreich Melden
16.12.2021
Dear Helen, thank you for your message. We are sorry to hear that you have not received your order yet and want to apologize for the inconvenience with the delivery process of your goods. We will immediately initiate an investigation with Hermes. This may take a few days. In the meantime, we will send you a replacement parcel. In case, you do not receive an update within the next few days, we kindly ask you to contact us via info@giesswein.com Thank you for your understanding and patience! Best regards Giesswein Customer Support Team Laura
16.12.2021
Arno D
Verifizierter Käufer
“I am still yet to receive my order?!”
Hilfreich Melden
16.12.2021
Dear Arno, thank you for your message. We are sorry to hear that you have not received your order yet and want to apologize for the inconvenience with the delivery process of your goods. According to FedEx, there is currently an extremely high volume of air freight shipments to the USA and unfortunately, there are sometimes delays. We are already in permanent contact with FedEx to receive current updates promptly and to speed up the delivery where possible, as well as to receive an update on the sending progress. Unfortunately, we cannot give you an exact delivery date yet but your package should be shipped to the USA very soon. In case, you do not receive an update within the next few days, we kindly ask you to contact us via info@giesswein.com Thank you for your understanding and patience! Best regards Giesswein Customer Support Team Laura
16.12.2021
Nina H
Verifizierter Käufer
“I have not received my order fir my sons birthday which is tomorrow No present for him”
Hilfreich Melden
16.12.2021
Dear Nina, thank you for your message. We are sorry to hear that you have not received your order yet and want to apologize for the inconvenience with the delivery process of your goods. According to FedEx, there is currently an extremely high volume of air freight shipments to the USA and unfortunately, there are sometimes delays. We are already in permanent contact with FedEx to receive current updates promptly and to speed up the delivery where possible, as well as to receive an update on the sending progress. Unfortunately, we cannot give you an exact delivery date yet but your package should be shipped to the USA very soon. In case, you do not receive an update within the next few days, we kindly ask you to contact us via info@giesswein.com Thank you for your understanding and patience! Best regards Giesswein Customer Support Team Laura
16.12.2021
Janet M
Verifizierter Käufer
“Unfortunately, while I did place an order with you, it has still not arrived. Even more unfortunate is that your customer service is terrible. You have not replied to any of my emails that I have sent asking for help with the location and timeline of my order. Your products may be good, I can't yet comment on that. Your products are certainly expensive and when I spend that kind of money I expect to have at least some kind of communication from you. I am very disappointed at being ignored in this way..”
Hilfreich Melden
16.12.2021
Dear Janet thank you for your message. We are sorry to hear that you have not received your order yet and want apologize for the inconvenience with the delivery process of your goods. We are also very sorry to hear that you are not satisfied with the customer service. We place the highest value on our customer service and want our customers to always be completely satisfied. Therefore we want to apologize again for any inconvenience and we truly regret that you had a bad experience with our customer service. According to FedEx, there is currently an extremely high volume of air freight shipments to the USA and unfortunately, there are sometimes delays. We are already in permanent contact with FedEx in order to receive current updates promptly and to speed up the delivery where possible, as well as to receive an update on the sending progress. Unfortunately, we cannot give you an exact delivery date yet but your package should be shipped to the USA very soon. Thank you for your understanding and patience! Best regards Giesswein Customer Support Team Laura
16.12.2021
Kevin V
Verifizierter Käufer
“I placed my order on Dec. 4, and it still hasn’t left Germany. Today is Dec. 16. It is a Christmas present, and now it won’t arrive on time.”
Hilfreich Melden
16.12.2021
Dear Kevin, we are sorry to hear that you have not received your order yet and want apologize for the inconvenience with the delivery process of your goods. According to FedEx, there is currently an extremely high volume of air freight shipments to the USA and unfortunately there are sometimes delays. We are already in permanent contact with FedEx in order to receive current updates promptly and to speed up the delivery where possible, as well as to receive an update on the sending progress. Unfortunately we cannot give you an exact delivery date yet but your package should be shipped to the USA very soon. In case, you do not receive an update within the next days, we kindly ask you to contact us via info@giesswein.com Thank you for your understanding and patience! Best regards Giesswein Customer Support Team Laura
16.12.2021
JOHN B
Verifizierter Käufer
“Giesswein's sizing translations are confusing. If you order a UK size, Giesswein will deliver a "corresponding" EU size according to their (arguably arbitrary) conversion table. There is no clear notice that you will not actually get the UK size ordered. More disappointing is Giesswein's unwillingness to accept any responsibility for the confusion. I am now stuck with two pairs of shoes which don't fit. I have decided to donate them to a charity for the gullible shoeless.”
Hilfreich Melden
16.12.2021
Dear John, thank you for your message. We are very sorry to hear that you are not satisfied with the customer service. We place the highest value on our customer service and want our customers to always be completely satisfied. Therefore we want to apologize again for any inconvenience and we truly regret that you had a bad experience with our customer service. We do have a sizing chart online where you can check out which size we recommend for you as well as the conversion table: https://us.giesswein.com/pages/sizing-chart Again, we are very sorry for this misunderstanding! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
16.12.2021
Donna D
Verifizierter Käufer
“I haven't received my sneakers yet! Where are they? Bitte!!!”
Hilfreich Melden
15.12.2021
Dear Donna, Thank you for your comment regarding your order at Giesswein. We are grateful for any constructive feedback from our customers. According to the tracking link, your order was successfully delivered yesterday. If this is not correct, please contact our Customer Support at shop@giesswein.com. They will be happy to take care of your request. Thank you for your understanding and patience! Your Giesswein Customer Support Laura
16.12.2021
Anonym
Verifizierter Käufer
“3 weeks later and still haven’t received my order”
Hilfreich Melden
14.12.2021
Dear customer, We are sorry to hear that you have not received your order yet and want apologize for the inconvenience with the delivery process of your goods. According to FedEx, there is currently an extremely high volume of air freight shipments to the USA and unfortunately there are sometimes delays. We are already in permanent contact with FedEx in order to receive current updates promptly and to speed up the delivery where possible, as well as to receive an update on the sending progress. Unfortunately we cannot give you an exact delivery date yet but your package should be shipped to the USA very soon. In case, you do not receive an update within the next days, we kindly ask you to contact us via info@giesswein.com Thank you for your understanding and patience! Best regards Giesswein Customer Support Team Laura
16.12.2021
Esben G
Verifizierter Käufer
“I have no idea when my package will arrive. Have lot heard anything from DGL/postNord or others.”
Hilfreich Melden
14.12.2021
Dear Esben, Thank you for your comment regarding your order at Giesswein. We are grateful for any constructive feedback from our customers. According to the tracking link, your order was successfully delivered two days ago. If this is not correct, please contact our Customer Support at shop@giesswein.com. They will be happy to take care of your request. Thank you for your understanding and patience! Your Giesswein Customer Support Laura
16.12.2021
Marie-Brigitte C
Verifizierter Käufer
“We ordered size 36. We received 41 instead and it is impossible to mail them back free, even though the falt was yours.”
Hilfreich Melden
14.12.2021
Dear Marie-Brigitte, thank you for your message. We are extremely sorry that you received the wrong size. We will of course send you a replacement delivery immediately so that you receive your ordered shoes. Would you be so kind and contact our customer service via shop@giesswein.com so they can organise the replacement shippment. Thank you for your efforts! Again, we would like to apologise very much for the inconvenience and the delivery error. Best regards Giesswein Customer Support Team Laura
16.12.2021
Jörg B
Verifizierter Käufer
“Rückzahlung ungenügend!”
Hilfreich Melden
14.12.2021
Lieber Kunde, vielen Dank für Ihre Nachricht. Bitte entschuldigen Sie die Unannehmlichkeiten bezüglich der Rückerstattung Ihrer Retoure. Sollte der Betrag der Rückerstattung nicht korrekt sein, dann bitten wir Sie höflich sich direkt bei unserem Kundenservice unter shop@giesswein.com zu melden. Dieser wird sich natürlich gerne so schnell als möglich um Ihr Anliegen kümmern. Vielen Dank für Ihre Bemühungen! Mit freundlichen Grüßen Giesswein Customer Support Team Laura
16.12.2021
Rita
Nicht verifizierter Bewerter
“Going on three weeks since I ordered and still no delivery date confirmed. I wanted these for a trip I was going on. When I emailed to complain and check on a delivery date, it took four days for a response and I was basically told "thank you for your patience and understanding" though I admit I have neither. They put out a promotion they were simply not able to fulfill. Will not order from them again.”
Hilfreich Melden
14.12.2021
Dear Rita, thank you for your message. We apologize for the inconvenience with the delivery process of your goods. Due to the current situation, the delivery volume is enormously high and therefore, unfortunately, processes of our logistics partner are also delayed - we therefore ask for your understanding if there is a delay in delivery. If you no longer want the goods, we will of course be happy to refund the money immediately. In this case, please refuse to accept the parcel or return it with our returns label as soon as it arrives. The amount will be refunded to you within the next few days using the payment method you chose when placing your order. We would like to apologize again for the delay and inconvenience. If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
15.12.2021
Giesswein Walkwaren AG hat eine Bewertung von 4.7 Basierend auf 25,971 Bewertungen
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