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Giesswein Walkwaren AG Bewertungen

4.7 Bewertung 25,965 Bewertungen
93 %
der Kunden empfehlen Giesswein Walkwaren AG
Unternehmen Produkt
28,920
 Insights Metrics Info
4.7
Basierend auf 25,965 Bewertungen
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Returns & Refunds
Returns Process
Easy
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Filter: Rated 1 Keine 5 Sterne 4 Sterne 3 Sterne 2 Sterne 1 Sterne Hilfreich Sprache: Alle Alle Deutsch English Français
Ray B
Verifizierter Käufer
“I placed my order on the ALLBIRDS website on 7/31...paid by Amex. Allegedly the package was labelled and picked up on 8/01...to this very day, I have NOT received my sneakers. 1) how did I end up with your Co when I ordered from ALLBIRDS 2) where is my freakin order? 3) How is it, I'm told my order is in Germany”
Hilfreich Melden
11.08.2022
Dear Ray, thank you for your message. We are truly sorry that you have not received your order so far. Please note that you have placed the order GWIN95493 via our onlineshop www.giesswein.com Anyway, we will immediately have a look at this issue and get back to you as soon as possible. We want to apologize for the inconvenience. Best regards Your Giesswein Customer Support - Laura
11.08.2022
Matt N
Verifizierter Käufer
“I placed my order on July 30th, immediately received confirmation, then a day later tracking information. The tracking information shows it has been sent to a FedEx facility on 8/1 and zero updates since then. I contacted them and was told I would get an update, but again nothing. Very disappointing. I will give them until tomorrow then will be canceling the order.”
Hilfreich Melden
11.08.2022
Dear Matt, thank you for your message. We want to apologize for the inconvenience – we will immediately initiate an investigation. This may take a few days. In the meantime we will send you a replacement parcel. Thank you for your understanding and patience. If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
11.08.2022
Anonym
Verifizierter Käufer
“twice you have sent me a box with a different colour and size clog to that which i have ordered.”
Hilfreich Melden
04.08.2022
Dear customer, thank you for your message. We are extremely sorry that you received the wrong goods. We will of course send you a replacement delivery immediately so that you receive your ordered shoes. To do this, please contact our customer service directly at shop@giesswein.com Thank you for your kind efforts. We would like to apologise for the inconvenience and the delivery error. Best regards Giesswein Customer Support Team Laura
04.08.2022
Anonyme
Verifizierter Käufer
“Pas contente de l’envoi ! Ici c’est bpost et j’ai du prendre congé pour aller récupérer mon colis ! Alors que d’habitude le facteur sais où le déposer ! Vous prenez trop de sécurité pour vos envois ce ne sont que des pantoufles ! 😡”
Hilfreich Melden
02.08.2022
Bonjour, merci beaucoup pour votre message. Nous regrettons profondément ce problème et nous nous excusons pour ces circonstance. Nous vous prions de bien vouloir nous excuser pour les circonstances occasionnées par le processus de livraison de vos marchandises. Malheureusement, nous n'avons aucune influence sur les règles et dispositions de notre partenaire de service. Vous pouvez toutefois donner une autorisation de dépôt à bpost, le colis sera alors déposé à l'endroit souhaité. Merci pour votre compréhension ! Si vous avez des questions n’hésitez pas à contacter notre service clientèle à l’adresse suivante info@giesswein.com Bien cordialement et bonne journée Giesswein Customer Support Team Laura
02.08.2022
Ms D
Verifizierter Käufer
“It is ten days since I placed my order and the shoes are not even on their way. I love the previous pair I had but I think it unreasonable to wait nearly two week. I haven’t even had any information from the company except to request a review! Sorry to have to post such a bad one but this is not acceptable.”
Hilfreich Melden
28.07.2022
Dear customer, thank you for your message and order. Your order is already on the way to you. The estimated delivery time to the UK is 3-6 business days. Deliveries also may be subject to customs delays. Therefore, please expect a longer delivery time of up to one week. All processes are running at full speed in order to deliver your goods to you as soon as possible. Thank you for your understanding and patience! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
28.07.2022
Geert N
Verifizierter Käufer
“I returned a pair of shoes on monday 04-07-2022, with the enclosed DHL retour label, but still have not received my money back. Concerns order GWEUEN53083. They are the Merino Wool knit I returned in the original packaging. Hopefully this will be sorted out soon !”
Hilfreich Melden
26.07.2022
Dear Geert, thank you for your message. We would like to apologise for the waiting time. However, we have received your return today. We will refund you the money via the same means of payment as you paid the invoice (credit card, paypal…) Thank you for your understanding and patience! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
26.07.2022
Kate W
Verifizierter Käufer
“These shoes were sold as cool and comfortable enough to wear without socks. I am afraid this wasnt true for me. I had a deep and painful blister on my heel after one hour of wear. I let the blister heal for two weeks then tried again with socks and a plaster on my heel, and got a blister on the other heel even with socks. The seam near my toes dug into my foot. They are also not cool. Sorry to be negative but this is what happened for me. I wish I had not bought them but cannot send them back as I have been wearing them”
Hilfreich Melden
24.07.2022
Dear Kate, thank you for your message. We are sorry that you are having problems with one of our products. We recommend that you wear the shoes in a few more times with different socks, as these will also give a little after wearing in. If it doesn’t get better you can return them free of charge as part of our Giesswein satisfaction guarantee and you will receive immediately after receipt of the goods, a corresponding refund by the means of payment that you have chosen for your order. Please use the Giesswein Return Label and create it with this link and download it: http://sendback.giesswein.com/b2c/ Please print this out and stick it on the package. This label is already paid by us. You will incur no costs for the return. Please enclose the return note or a copy of the invoice / delivery note in the parcel, so that we can assign you the return. Thank you for your efforts! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
25.07.2022
Mary V
Verifizierter Käufer
“Had I not gotten stuck in Fiji for a month, I would have returned these socks. Your sizing is so far off! I wear EU39 and ordered 39. The socks I got were huge. My husband could probably wear them. I am very disappointed and would return them if I could.”
Hilfreich Melden
09.07.2022
Dear Mary, thank you very much for your statement regarding your ordered article from Giesswein. We are grateful for any constructive feedback from our customers. We are truly sorry to hear the socks do not fit. We would like to offer you the possibility to return them as part of our Giesswein satisfaction guarantee and as soon as we receive the parcel, you will receive a corresponding refund by the means of payment that you have chosen for your order. Please create and download your own return label by using the following link: http://sendback.giesswein.com/b2c/index.php?lang=en Print this label and put it onto the parcel. Please insert a copy of your invoice or delivery note into the parcel so our return department can handle your return as quick as possible. If you have any further questions, please do not hesitate to contact our customer service at order@giesswein.com. Best regards Giesswein Customer Support - Laura
11.07.2022
Phil B
Verifizierter Käufer
“Still waiting for a refund for my returned items”
Hilfreich Melden
30.06.2022
Dear Phil, thank you for your message. Leider haben wir die Rücksendung noch nicht erhalten. As soon as we receive your return, we will send you a confirmation per email and transfer the amount back to the payment method you used to place the order. Please understand that it can take up to 3 weeks to receive the goods and refund the money. We therefore kindly ask for your patience and thank you for your understanding. Alternatively, you can send us a photo of the postal receipt via shop@giesswein.com and we will check the status of your return. Best regards Giesswein Customer Support Team Laura
30.06.2022
Anonym
Verifizierter Käufer
“Still have not received them and no tracking updates.”
Hilfreich Melden
27.06.2022
Dear customer, thank you for your message. We are sorry to hear that you have not received your order yet and want to apologize for the inconvenience with the delivery process of your goods. According to FedEx, there is currently an extremely high volume of air freight shipments to the USA and unfortunately, there are sometimes delays. We are already in permanent contact with FedEx to receive current updates promptly and to speed up the delivery where possible, as well as to receive an update on the sending progress. Unfortunately, we cannot give you an exact delivery date yet but your package arrived in Memphis today and should be delivered very soon. In case, you do not receive an update within the next few days, we kindly ask you to contact us via info@giesswein.com Thank you for your understanding and patience! Best regards Giesswein Customer Support Team Laura
27.06.2022
Anonym
Verifizierter Käufer
“Schlechte Qualität, preis und Qualität nicht vertretbar”
Hilfreich Melden
27.06.2022
Lieber Kunde, vielen Dank für Ihre Nachricht. Wir bedauern, dass Ihr bestellter Giesswein Artikel nicht Ihren Vorstellungen entspricht. Selbstverständlich können Sie diesen im Rahmen unserer Giesswein-Zufriedenheits-Garantie wieder kostenlos an uns retournieren und Sie erhalten umgehend nach Wareneingang eine entsprechende Rückerstattung, auf das Zahlungsmittel, das Sie für Ihre Bestellung gewählt haben. Bitte verwenden Sie hierzu das Giesswein Retourenlabel und erstellen dieses mit diesem Link und laden es herunter: http://sendback.giesswein.com/b2c/ Drucken Sie dieses bitte aus und kleben es auf das Paket. Dieses Label ist bereits von uns bezahlt. Ihnen entstehen dadurch keine Kosten bei der Rücksendung. Legen Sie im Paket bitte den Retourenschein oder eine Kopie von Rechnung/Lieferschein bei, damit wir Ihnen die Rücksendung zuordnen können. Vielen Dank für Ihre werten Bemühungen. Bei Rückfragen steht Ihnen unser Kundenservice unter shop@giesswein.com gerne zur Verfügung. Mit freundlichen Grüßen Giesswein Customer Support Team Laura
27.06.2022
Julie D
Verifizierter Käufer
“We stil are not delivered! Can you trace were it went wrong? Thanks beforehand!”
Hilfreich Melden
17.06.2022
Dear Julie, thank you for your message. We want to apologize for the inconvenience – we will immediately initiate an investigation. This may take a few days. In the meantime we kindly ask you to contact our customer support via shop@giesswein.com Thank you for your understanding and patience. We are at your disposal for any further questions. Best regards Giesswein Customer Support Team Laura
20.06.2022
Sandra D
Verifizierter Käufer
“Nach dem ersten waschen leider nicht wie versprochen. Die Schuhe sind total verformt und die Sohle löst sich vom Obermaterial, trotz pflegeleichtem Waschprogramm. Da können Markenhersteller nach der Wäsche deutlich besser abschneiden und liegen preislich im ähnlichen Bereich. Sehr schade!”
Hilfreich Melden
16.06.2022
Liebe Kudin, vielen Dank für Ihre Nachricht. Wir bedauern, dass Ihr bestellter Giesswein Artikel nicht Ihren Vorstellungen entspricht. Selbstverständlich können Sie diesen im Rahmen unserer 1-Jahres-Giesswein-Zufriedenheits-Garantie wieder kostenlos an uns retournieren und Sie erhalten umgehend nach Wareneingang eine entsprechende Rückerstattung, auf das Zahlungsmittel, das Sie für Ihre Bestellung gewählt haben. Bitte verwenden Sie hierzu das Giesswein Retourenlabel und erstellen dieses mit diesem Link und laden es herunter: http://sendback.giesswein.com/b2c/ Drucken Sie dieses bitte aus und kleben es auf das Paket. Dieses Label ist bereits von uns bezahlt. Ihnen entstehen dadurch keine Kosten bei der Rücksendung.Legen Sie im Paket bitte den Retourenschein oder eine Kopie von Rechnung/Lieferschein bei, damit wir Ihnen die Rücksendung zuordnen können. Vielen Dank für Ihre werten Bemühungen. Bei Rückfragen steht Ihnen unser Kundenservice unter shop@giesswein.com gerne zur Verfügung. Mit freundlichen Grüßen Giesswein Customer Support Team Laura
17.06.2022
Maïté V
Verifizierter Käufer
“Les chaussures n'ont rien à voir avec les modèles affichés. J'ai renvoyé chaussures il y a 10jours. Tjrs pas reçu de remboursement.”
Hilfreich Melden
15.06.2022
Bonjour Madame, nous vous remercions pour votre message. Dès que nous aurons reçu votre retour, nous vous rembourserons le montant correspondant par le moyen de paiement que vous avez utilisé lors de votre commande. Nous vous prions de bien vouloir comprendre que le renvoi de la marchandise et son traitement peuvent prendre jusqu'à 3 semaines. Nous vous prions donc de bien vouloir patienter encore un peu et vous remercions de votre compréhension. Si vous avez des questions n’hésitez pas à contacter notre service clientèle à l’adresse suivante info@giesswein.com Bien cordialement et bonne journée Giesswein Customer Support Team Laura
15.06.2022
Birgit K
Verifizierter Käufer
“Leider zu breit für mich geschnitten, keine gute Fußstabolitat”
Hilfreich Melden
14.06.2022
Liebe Kundin, vielen Dank für Ihre Nachricht. Wir bedauern, dass Ihr bestellter Giesswein Artikel nicht Ihren Vorstellungen entspricht. Selbstverständlich können Sie diesen im Rahmen unserer Giesswein-Zufriedenheits-Garantie wieder kostenlos an uns retournieren und Sie erhalten umgehend nach Wareneingang eine entsprechende Rückerstattung, auf das Zahlungsmittel, das Sie für Ihre Bestellung gewählt haben. Bitte verwenden Sie hierzu das Giesswein Retourenlabel und erstellen dieses mit diesem Link und laden es herunter: http://sendback.giesswein.com/b2c/ Drucken Sie dieses bitte aus und kleben es auf das Paket. Dieses Label ist bereits von uns bezahlt. Ihnen entstehen dadurch keine Kosten bei der Rücksendung. Legen Sie im Paket bitte den Retourenschein oder eine Kopie von Rechnung/Lieferschein bei, damit wir Ihnen die Rücksendung zuordnen können. Vielen Dank für Ihre werten Bemühungen. Bei Rückfragen steht Ihnen unser Kundenservice unter shop@giesswein.com gerne zur Verfügung. Mit freundlichen Grüßen Giesswein Customer Support Team Laura
15.06.2022
Anonym
Verifizierter Käufer
“The shoes are great. BUT it was a very unpleasant surprise to discover that the shoes have been all the way to China and back again before arriving here. I had the impression from your website, that the product was entirely European - made by an old family business in Austria - and this was the main reason I bought Giesswein. So in some sense, I feel cheated and I cannot recommend your brand over similar ones :-(”
Hilfreich Melden
09.06.2022
Dear customer, thank you very much for your message and feedback. Our Merino shoes are Made in Austria and Assembled in Vietnam and China. The unique fabric of the Merino shoes is produced – knitted and boiled in our textile production here in Brixlegg, Austria/Tyrol. The net product is therefore from Austria. The assembling of the components like fabric and sole as well as the supplies takes place in Vietnam. The reason for this is simply the great demand of our Merino shoes. Sadly we were not able to find any shoe manufacturer in Europe with the capacities to produce the requested amount that we need. If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
09.06.2022
Paul Y
Verifizierter Käufer
“I ordered some trainers on 26th may and as of today, 6th June I haven’t received them yet. They’re not even with the courier yet. It’s so frustrating as I ordered them in plenty of time for a trip away. So my score is based on the delivery of the trainers - I haven’t yet had the opportunity to comment on the quality of the product. Totally unacceptable.”
Hilfreich Melden
06.06.2022
Dear Paul, thank you for your message and order. Your order is already on the way to you. The estimated delivery time to the UK is 3-6 business days. Deliveries also may be subject to customs delays. Therefore, please expect a longer delivery time of up to one week. All processes are running at full speed in order to deliver your goods to you as soon as possible. Thank you for your understanding and patience! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
07.06.2022
Jane P
Verifizierter Käufer
“Waiting a long time for delivery ? Still not delivered”
Hilfreich Melden
06.06.2022
Dear customer, thank you for your message. Your order is already on the way to you. The estimated delivery time to the UK is 3-6 business days. Deliveries also may be subject to customs delays. Therefore, please expect a longer delivery time of up to one week. All processes are running at full speed in order to deliver your goods to you as soon as possible. Thank you for your understanding and patience! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
07.06.2022
Peter W
Verifizierter Käufer
“Shoes were not matched. Plus, they felt uncomfortable. So I wore them in the house to break them in. The next day my muscle under my big toe was very painful and I am currently soaking my foot in Epson salt.”
Hilfreich Melden
30.05.2022
Dear Peter, we are sorry that you are having problems with one of our products. You can of course return them to us free of charge as part of our Giesswein satisfaction guarantee and you will receive a corresponding refund immediately after receipt of the goods, on the payment method you chose for your order. Please create your return label under the following link and download it: https://www.giesswein.com/return Please print it out and return the package to us with this label. This label has already been paid for by us. You will not incur any costs for the return. Please enclose the return note or a copy of the invoice/delivery note in the package so that we can allocate the return to you. Thank you for your efforts and understanding. If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
31.05.2022
Anonym
Verifizierter Käufer
“The shoes it into the back of my heels after wearing for 10 minutes. VERY disappointed, especially given the price.”
Hilfreich Melden
30.05.2022
Dear customer, thank you very much for your statement regarding your ordered article from Giesswein. We are grateful for any constructive feedback from our customers. We are truly sorry to hear that the shoes do not meet your expectations. We are constantly working to improve and optimise our products in order to adapt them to the needs of our customers in the best possible way. If you are not happy and satisfied with the shoes, we would like to offer you the possibility to return them as part of our Giesswein satisfaction guarantee and as soon as we receive the parcel, you will receive a corresponding refund by the means of payment that you have chosen for your order. Please create and download your own return label by using the following link: http://sendback.giesswein.com/b2c/index.php?lang=en Print this label and put it onto the parcel. Please insert a copy of your invoice or delivery note into the parcel so our return department can handle your return as quick as possible. Maybe you will find a different product from our range that you would like. We invite you to look for alternative models directly on our website www.giesswein.com If you have any further questions, please do not hesitate to contact our customer service at order@giesswein.com. Best regards Giesswein Customer Support - Laura
30.05.2022
Giesswein Walkwaren AG hat eine Bewertung von 4.7 Basierend auf 25,965 Bewertungen
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