Go Kayaking Reviews

Name: Go Kayaking
Address: Go Kayaking North West, Marina Village, Runcorn, Preston Brook
Rating: 4.89

4.9 Rating 1,039 Reviews

98 %

of reviewers recommend Go Kayaking

Company Reviews

Questions

Metrics

4.9

Based on 1,039 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01928 710 770

Email:

andylees@go-kayaking.com

Location:

Go Kayaking North West, Marina Village, Runcorn
Preston Brook
WA7 3DW

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Go Kayaking 5 star review on 28th January 2024

119

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer service, managed to send a paddle out to me for a last minute birthday present”

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Posted 1 year ago

“I ordered a Peak Whitewater spraydeck which was a little too tight and too much effort to put on the kayak. I informed go kayaking and they said to return it. I got a prompt refund and ordered an alternative of their recommendation. Very helpful and professional . The delivery was delayed and when I informed them they have changed their delivery company”

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Posted 1 year ago

“Kian was very helpful, got a kayak out for me to sit in then got a demo kayak out for me to try. After I was happy he got a kayak that I chose and fitted it out for me. The service was excellent and I would definitely recommend them.”

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Posted 1 year ago

“Really helpful and friendly shop with a great range of products”

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Posted 1 year ago

“Ordering process and product descriptions were helpful. However, a choice of courier was not great. Request to rearrange of delivery was ignored, no note left at door for collection or rearrangement of delivery, the website to track my parcel was not helpful at all to find a collection point. I would appreciate if you consider to change the courier.”

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Posted 1 year ago

Hi annonymous, Thanks for the feedback. I have set up an account with FedEx today and we're currently working on the integration on our website to offer another courier option for you at checkout. Hopefully you'll have a better experience with FedEx next time you shop with us. Hope that helps :) Andy - Store Manager

Posted 1 year ago

Hi Anonymous, Happy to confirm that we have now integrated with FedEx and this is live on our site, so you now have a choice of couriers. Thanks for the feedback and I hope you'll shop with us again soon Thanks Andy - Store Manager

Posted 1 year ago

“A very big thank you to the staff at Go Kayaking in Chesire. They spent a lot of time setting up my new sea kayak sail on my P&H Virgo. As always the staff are really helpful and friendly. I would recomend this shop without reservation.”

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Posted 1 year ago

“Friendly cooperative service.”

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Posted 1 year ago

“A friend had been paddling my boat and his last activity threw him right out of the boat in a pool session. Unbeknown to either of us the thigh brace had become loose as he’d managed to separate two of the fir tree rivets (as I now know them). I phoned Go Kayaking as I had bought the boat there, even though it is 200 miles from home. Ellen answered the phone, asked for photos of the parts. A short while later she responded, telling me the parts would be in the post after the weekend. I asked how much the parts would be and was pleasantly surprised when she told me they were free as part of their customer service. The registered parcel arrived a couple of days later. Perfect. Thank you.”

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Posted 1 year ago

“We bought our kayaks from Go Kayaking last year after they arranged to bring the models and sizes we were interested in to the store so we could try them out on the canal. We returned this year looking for clothing. Again, they ordered the right sizes for us to try without obligation and rang when they were available. We are lucky to have this specialist shop which enables us to try equipment out before committing to the purchase and always with expert advice to support our decisions.”

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Posted 1 year ago

“Great experience buying from go kayaking. Andy made me feel at ease and talked me through the kayak and answered any question I had. If your looking for a new kayak or kit definitely give them a shout”

Go Kayaking 5 star review on 13th February 2023

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Posted 1 year ago

“Excellent service, all the staff are experienced at paddle sports and can give expert advice.”

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Posted 1 year ago

“Good product range-good prices-excellent service *****”

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Posted 1 year ago

“Ordered a new paddle and mini hatch which came very promptly. Unfortunately the mini hatch was not complete, but I called and advised the company who managed to get the part picked, packed and in the post that day, for delivery next day, at no charge to myself. Brilliant customer service, very well done.”

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Posted 1 year ago

“Absolutely fantastic support, advice and all topped off with great products. A return was easy and a refund too. Thanks to the whole team.”

Go Kayaking 5 star review on 3rd February 2023

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Posted 1 year ago

“excellent service from Andy on the sales floor. I will return, either online or make another actual visit.”

Go Kayaking 5 star review on 1st February 2023

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Posted 1 year ago

“Really helpful advice and guidance. Will certainly use again, we’ll done guys”

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Posted 1 year ago

“Very reasonable prices! Great knowledge in the store and very happy to go the extra mile and spend time giving the extra knowledge and expertise.”

Go Kayaking 5 star review on 31st January 2023

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Posted 1 year ago

“I have bought from go kayaking for many years and have never been disappointed . Service and knowledge is excellent .”

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Posted 1 year ago

“Great product, fast delivery.”

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Posted 1 year ago

“Everything was as advertised and I’m completely happy with the service and purchase”

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Posted 1 year ago

Go Kayaking is rated 4.9 based on 1,039 reviews