Harlow Timber Group Reviews

Name: Harlow Timber Group
Address: 22 Hathern Rd, Long Whatton, Leicestershire
Rating: 4.61

4.6 Rating 1,000 Reviews

90 %

of reviewers recommend Harlow Timber Group

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About Harlow Timber Group:

At Harlow we offer a wide range of timber and associated products both through our network of branches and online for delivery nationwide. We also have timber manufacturing and engineered timber solutions and cater for both retail and trade customers from DIY projects to national house builder requirements.

Visit Website

Phone:

01509 274198

Email:

websales@harlowbros.co.uk

Location:

22 Hathern Rd,
Long Whatton
Leicestershire
LE12 5DE

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Harlow Timber Group 5 star review on 17th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wood arrived damp and warped / bowed box of screws also arrived damaged / open with used screws inside the box - obviously a returned item . I won’t be using this supplier again”

Helpful Report

Posted 7 months ago

Good Afternoon, How are you? Thank you for ordering from Harlow Timber. We are sorry to hear there was an issue with your delivery. We can assure that that your order did not leave us in this condition, and was damaged in transit. We were unaware of the problem, however if you contact us on our published email address: websales@harlowbros.co.uk our customer service team is on hand to deal with any issues, queries and concerns you have regarding an order. The team will be in touch to assist you rectify this issue. Thanks and take care Simon Harlow Timber Group

Posted 7 months ago

“Thank you team. Easy delivery, polite driver. Will order again.”

Helpful Report

Posted 7 months ago

“A few minor issues but OK”

Helpful Report

Posted 7 months ago

Good Afternoon, How are you? Thank you for ordering from Harlow Timber. We are sorry to hear there was an issue with your delivery. We work hard to supply our customers with the best quality timber as they need it. We were unaware of the problem, however if you contact us on our published email address: websales@harlowbros.co.uk our customer service team is on hand to deal with any issues, queries and concerns you have regarding an order. The team will be in touch to assist you rectify this issue. Thanks and take care Simon Harlow Timber Group

Posted 7 months ago

“Nice to deal with ,excellent customer care,oh and great prices,great connection with Ben Harley”

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Posted 7 months ago

“Sourced and purchased online. Delivered promptly and exactly what I was hoping for. Great piece of timber, immaculately tooled. Thank you so much.”

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Posted 7 months ago

“Very happy, good quality wood and delivery on time”

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Posted 7 months ago

“First delivery date was 6 days after ordering, advised before delivery some items missing but would follow by courier. Not received after 3 working days so had to telephone 3 times before being able to speak to someone who dealt with orders. He advised would be despatched the following day for receipt the day after ie 6 days after delivery and job on hold waiting. Only wanted, bolts, nuts and washers so nothing that isn't readily available. Not great service. Update. Bolts arrived but no nuts as ordered! Two chasers went unanswered but then a notification of further delivery received resulting in 16 nuts (in a 10 inch square box!) arriving 5 days after the bolts and 11 days after first delivery. Not acceptable Harlows.”

Helpful Report

Posted 7 months ago

“Great price good quality products”

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Posted 7 months ago

“Helpful staff.. good prices.. good delivery service.”

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Posted 7 months ago

“I was really. very happy with my piece of wood, it was cut to the perfect size just what l needed thank you.”

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Posted 7 months ago

“Great bunch of guys very helpful”

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Posted 7 months ago

“Good product good value for the money arrived when it said it would I will recommend Harlow timber group to others Thank you Tony B”

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Posted 7 months ago

“Excellent service, checked with their sales that they could supply in the length I required via e-mail which was responded too within a day.”

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Posted 7 months ago

“was very pleased with the product, but their customer service was poor, rearranged delivery date, but wood was delivered on the original date, and dumped outside my front door on the road, while I had informed them I would be away for a few days,”

Helpful Report

Posted 7 months ago

Good Afternoon, How are you? Firstly thank you for choosing Harlow for you requirements, it's appreciated by all of the team. We are sorry that your request to rearrange your delivery became an issue. Your order had already been despatched upon notification, and despite our attempts to delay your delivery date your order was delivered as originally planned. Please accept our apologies. We are pleased to hear that you were delighted with the products delivered, and we look forward to assisting you with your requirements in the future. Thanks and best wishes for a lovely weekend Simon Harlow timber Group

Posted 7 months ago

“good price ,delivered on time ,wasn't at home at the time but the driver went above and beyond and left the order in the correct place as requested WELL DONE !!!!”

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Posted 7 months ago

“Great service, and great delivery of timber for our new decking. Highly recommend Harlow Timber.”

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Posted 7 months ago

“Timber was delivered as requested”

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Posted 7 months ago

“Good to be able to buy just the quantity you need Good to be able to buy just the quantity you need for smaller jobs rather than the prepackaged bundles - in my case fence palings”

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Posted 7 months ago

“Good service and good quality product. Would have liked a confirmation of delivery sooner but it arrived on day as selected on the on line order form”

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Posted 7 months ago

“This was the only supplier I could find the style of skirting I required. The order process was simple and the product arrived on time as planned with a very helpful driver.”

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Posted 7 months ago

Harlow Timber Group is rated 4.6 based on 1,000 reviews