Harlow Timber Group Reviews

Name: Harlow Timber Group
Address: 22 Hathern Rd, Long Whatton, Leicestershire
Rating: 4.61

4.6 Rating 1,000 Reviews

90 %

of reviewers recommend Harlow Timber Group

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About Harlow Timber Group:

At Harlow we offer a wide range of timber and associated products both through our network of branches and online for delivery nationwide. We also have timber manufacturing and engineered timber solutions and cater for both retail and trade customers from DIY projects to national house builder requirements.

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Phone:

01509 274198

Email:

websales@harlowbros.co.uk

Location:

22 Hathern Rd,
Long Whatton
Leicestershire
LE12 5DE

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Harlow Timber Group 5 star review on 17th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Your service was spot on and the chap was very nice. Thankyou Very Much. Jim.”

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Posted 6 months ago

“Good service and delivery was on time. A bit more expensive than other companies.”

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Posted 6 months ago

“Really pleased cheepest around and good quility ,even with delivery it's cheep we just need an depot in portsmouth”

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Posted 6 months ago

“After ordering 3 x 4x2 marine ply sheets I received 3 items of different sizes. However this do not affect my project at all but it would have been good to receive what I ordered.. they did offer to replace the items but I felt it was a waste of good wood. Thank you anyway and I will return for more.”

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Posted 6 months ago

“Good quality product and excellent customer service.”

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Posted 6 months ago

“Excellent service, kept me informed all the way through the order process and let me know if any changes before delivery thank you to Matt great service”

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Posted 6 months ago

“Good stuff, arrived on time and as described”

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Posted 6 months ago

“Brilliant service, goods arrived very promptly and good communication about the order. They did not have all the trellis stock but sent replacements and let me know this before delivery”

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Posted 6 months ago

“Outstanding delivery driver, went above and beyond, helping my pregnant wife move bits around the house to fit in the skirtings. Thank you”

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Posted 6 months ago

“Good prices and brilliant customer service. The website is a bit of a nightmare if you need to order different but similar items as there is no easy way to select different sizes and the order is random, but prices are good. One item I ordered wasn't in stock but I was contacted by phone immediately to sort the problem out. Finally, there was an issue with one wrong item sent. The correct one was despatched immediately with Harlow covering the next day shipping cost. Lesser companies (such as the one that has very large orange warehouse-like buildings) just refund and leave you to source another at your cost.”

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Posted 6 months ago

“Good company to deal with. I have no complaints. My skirting board I'd ordered arrived on time ans in good conditon.”

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Posted 6 months ago

“Have already sent a message to say how impressed I have been with your company. The customer service has been of a very high standard in dealing with my on line order. When I went to pick up the timber ( from Long Whatton) the staff were friendly and quickly helped me load up. I have been very pleased with the quality of the products I have brought ( timber and concrete posts). I will certainly be using Harlow Timber group again.”

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Posted 6 months ago

“Ordered some decking boards. The delivery takes ages to come. A day before the delivery I got a call from them saying they don't have the boards witht the length that I ordered. I wasn't very happy with that as I had lined up the thinfs for the project. If they haven't got the length they should have informed me of that one or two days afrer received my order. Definitely not a day before the delivery. They rang me up later on the same day saying they had got the boards with my required length. A bit scary but it is ok. Upon the delivery found two decking boards damaged. Reported the damage and asked for the replacement, then got the first email to offer a TEN% refund of the damaged pieces which is an absolute joke and I felt I was treated like a begger on the street for changes. I then suggested a full refund of the damaged pieces so that I can buy the replacement elsewhere or send me the replacement within two days. Cause I really need to get the project done. I then received the second email saying to offer me a 50% refund of the damaged pieces or get the replacement in FIVE days. Not sure why the replacement needs to take ages to come. I finally chose the replacement. Hopefully it won't be another mess.”

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Posted 6 months ago

Good Evening, How are you? Firstly thank you for chosing Harlow Timber for your requirements it is genuinely appreciated by myself and the entire team. Thank you too for taking the time to leave a review. We were pleased that we were able to supply your decking in the lengths you required without issue and on time. We did have a shortage for a short period and notified you of this, however you explained that the lengths you selected were required as spec, and it was pleasing to see the team go the extra mile and ensure you got your lengths as requested. Whilst we were sorry to hear that two of the lengths supplied were not up to standard we did manage to ship you replacements at our cost within 48 hours of notification, and we apologise that these lengths were not suitable for your project. Thank you again for ordering from Harlow Timber, and we very much hope you'll be back in touch when you have requirement for timber or associated products in the future. Thank you and take care Simon Harlow Timber Group

Posted 6 months ago

“the price of lumber is beyond compare. excellent packaging and shipping. shame about shipments that increase based on quantity. it would be one of the best websites to buy. if shipments were at a fixed price. I will buy from you again. I felt good. Thank you”

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Posted 6 months ago

“Very pleased with my topsoil. Very good quality, arrived on time to the minute, good price. Friendly chai.”

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Posted 6 months ago

“Good trellis and posts at a good price. fast delivery”

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Posted 6 months ago

“Good stuff! Live in north Scotland and had trouble getting the timber I needed locally. Harlow Timber to the rescue and got me what I needed quickly. Just finished building a Pergola with it all. Wife happy... therefore so am I :)”

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Posted 6 months ago

“Quality wood, as described. Arrived as anticipated, with pleasant couriers. Will definitely use this supplier again .”

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Posted 6 months ago

“Very helpfull with my order of wood they didn't have in stock but managed to source the wood from another place good delivery aswell”

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Posted 6 months ago

“Excellent customer service. Would highly recommend”

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Posted 6 months ago

Harlow Timber Group is rated 4.6 based on 1,000 reviews