Harlow Timber Group Reviews

Name: Harlow Timber Group
Address: 22 Hathern Rd, Long Whatton, Leicestershire
Rating: 4.61

4.6 Rating 1,000 Reviews

90 %

of reviewers recommend Harlow Timber Group

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About Harlow Timber Group:

At Harlow we offer a wide range of timber and associated products both through our network of branches and online for delivery nationwide. We also have timber manufacturing and engineered timber solutions and cater for both retail and trade customers from DIY projects to national house builder requirements.

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Phone:

01509 274198

Email:

websales@harlowbros.co.uk

Location:

22 Hathern Rd,
Long Whatton
Leicestershire
LE12 5DE

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Harlow Timber Group 5 star review on 17th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“19/8/23 Ordered a pigs ear stair rail. It arrived dirty, mouldy, bits of paint on it and a large split right through it. The email I received back from the company apologised for 'the condition it arrived in'. Well, bearing in mind what was wrong with it, it could only have arrived in the same condition it was sent in. It was clearly a bit of stair rail that had been lying around for some time that they wanted to get rid of. 22/8/23 Edit: To address the reply from Harlow Timber. The handrail was delivered with the packaging completely intact and completely undamaged in any way. I am amazed that you are willing to lie, on such a small order, about the condition in which this handrail was sent out and then blame the courier (I am not sure how the courier could have made the rail mouldy and also got paint on it, whilst, according to you, damaging the end). You did the wrong thing - an unprofessional, underhand, deliberate wrong thing, made so much worse by this disingenuous reply to my review. Reviews are there for a reason - good or bad. This is my experience with your company.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your order and taking the time to leave us a review. I apologise your item has arrived in this condition, we take the greatest care to pick the best quality timber for our orders. Unfortunately, It would seem the delivery courier has damaged your item in transit by scuffing the ends and causing a split, I sincerely apologise for this. As per your request we are collecting the item from you and issuing a full refund. Whilst we endeavour to deliver our orders in perfect condition, issues can occur. But rest assured, our dedicated e-commerce team are always here to rectify any issues. You can reach us on websales@harlowbros.co.uk Thank you and take care Matt Harlow Timber Group

Posted 1 year ago

“Great selection of timber. Ordered online in the evening and was ready for collection the next morning.”

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Posted 1 year ago

“Pretty good service, delivery was a day late and un-communicated, but minor inconvenience. Wood well packaged and un-damaged on arrival, would use again”

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Posted 1 year ago

“Easy to order online. Immediate response/confirmation. Quick and efficient delivery. Great customer service. Bought trellis”

Harlow Timber Group 5 star review on 16th August 2023

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Posted 1 year ago

“Very impressed with Harlow! Great prices and fast delivery. Also the products were excellent and very high quality. No warping, no damage and was able to use 100% of the supplied battens for my fencing job. Will be using again for sure.”

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Posted 1 year ago

“Communication was good and delivered on time. Website easy to use”

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Posted 1 year ago

“Ordered 2 lengths of 68mm mdf lambs tongue architrave @ 5.4mtr, excellent service from ordering online... to speaking to the delivery driver from DX on the ring doorbell, he said rain was forcast so he put them undercover at the back of my garage. Brilliant service 👏”

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Posted 1 year ago

“Replacement Order has arrived very happy thank you Matt for sorting”

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Posted 1 year ago

“I needed some 47 x 50 mm 2x2" Tri Fillet Triangular Timber for a special project. Harlow not only had it in stock when no-one else seemed to but also had the best delivery rates!”

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Posted 1 year ago

“Excellent quality at a reasonable price, delivered on time. Great product and would use this firm again. Best value for money supplier I have found.”

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Posted 1 year ago

“The price of the fencing materials was very competitive and the delivery driver was fantastic; really helpful”

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Posted 1 year ago

“Great service, will certainly be using you again.thanks”

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Posted 1 year ago

“As described and decent quality,”

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Posted 1 year ago

“Pleased with my order”

Harlow Timber Group 5 star review on 11th August 2023

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Posted 1 year ago

“Oak veneer panels. Great service, quick delivery, good product.”

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Posted 1 year ago

“Very good service and a helpful delivery driver”

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Posted 1 year ago

“I ordered wood on line, but when I went to pick it up the same day, the stockist did not have it in stock. The stock system software is flawed. Staff apologised and I found an alternative size wood to do the job. Staff were very helpful”

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Posted 1 year ago

Hello, Thank you for your order and for taking the time to leave feedback. Whilst we endeavour to supply the requested tally lengths, if these lengths are not available, we will supply the equivalent meterage for that product. Please contact the eCommerce team at websales@harlowbros.co.uk should you have any specific requirements. Best wishes, Matt Harlow Timber Group

Posted 1 year ago

“Easy site navigation, easy ordering, and quick delivery. Painless.”

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Posted 1 year ago

“Very friendly and helpful customer service. The wood I ordered was a bit resinous and I thought quite expensive but I guess that’s it these days. Anyway certainly would use these guys again feel like they would help if issues arose and I was able to complete the project accordingly”

Harlow Timber Group 5 star review on 8th August 2023

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Posted 1 year ago

“Very accommodating sorted me out”

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Posted 1 year ago

Harlow Timber Group is rated 4.6 based on 1,000 reviews