Harlow Timber Group Reviews

Name: Harlow Timber Group
Address: 22 Hathern Rd, Long Whatton, Leicestershire
Rating: 4.61

4.6 Rating 1,000 Reviews

90 %

of reviewers recommend Harlow Timber Group

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About Harlow Timber Group:

At Harlow we offer a wide range of timber and associated products both through our network of branches and online for delivery nationwide. We also have timber manufacturing and engineered timber solutions and cater for both retail and trade customers from DIY projects to national house builder requirements.

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Phone:

01509 274198

Email:

websales@harlowbros.co.uk

Location:

22 Hathern Rd,
Long Whatton
Leicestershire
LE12 5DE

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Harlow Timber Group 5 star review on 17th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Due to stocking issues my order could not be processed, however the information received and prompt reimbursement has given me confidence to shop with this company again.”

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Posted 1 year ago

“Good quality fence panels at a reasonable price and efficient delivery. Great to use a local business.”

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Posted 1 year ago

“Easy to use website, chose your delivery date is good. Delivery was made on time, driver friendly and helpful.”

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Posted 1 year ago

“ordered ship lap, all pieces nice and straight, no twists or splits.”

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Posted 1 year ago

“All came on time as ordered by a polite and helpful driver. Good really good value.”

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Posted 1 year ago

“Very good quality fence panels and delivery on time!”

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Posted 1 year ago

“I ordered a sheet of 4mm birch plywood. It was a reasonable price and well packaged for delivery. However the condition of the plywood sheet was not great. Heavy cross grain sanding scratches and various red paint marks.”

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Posted 1 year ago

Hello, Thank you for your order and taking the time to leave feedback. We take all of our customer comments seriously and will perform an internal investigation into these issues. We hope your experience hasn't deterred you from using us in the future. Best wishes, Matt Harlow Bros

Posted 1 year ago

“good fast service reasonable priced. 17 lengths super still looking for corner for 18th.”

Harlow Timber Group 5 star review on 23rd August 2023

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Posted 1 year ago

“The boards fitted excellently. Matt and Richard were very helpful during the order and delivery processes”

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Posted 1 year ago

“Recently ordered various sizes of log lap off Harlows Web site ,they gladly accepted the order and took payment only to then receive a call 2 days later saying they only stocked one lenght ,I did receive my money back the following week ,but why advertise something you don't have ,maybe this needs addressing”

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Posted 1 year ago

Hello, Thank you for ordering for Harlow Timber and taking the time to leave a review. We sell all the lengths on the website, however sometimes we may not stock the length you ordered in our branch. If this is the case, we will give you a courtesy call or email asking if you would accept the meterage of the timber ordered, or if it must be the specific lengths ordered. It is possible that we can get the specific lengths in from another branch, but this may cause a delay to your order. If this isn’t acceptable, we will refund you in full. On every product where this applies, we state” Tally lengths requested will only be supplied when available from stock, or the equivalent meter run will be supplied. Please contact the eCommerce team at websales@harlowbros.co.uk should you have any specific requirements.” Thank you and take care. Best wishes, Matt

Posted 1 year ago

“Used online ordering for first time. Ordered on a Friday, picked Tuesday for a delivery date. Heard nothing by Tuesday so rang up. Was asked if I was happy with different lengths of wood to my order. This was fine and was told delivery would be Thursday. Hallows dispatched on Wednesday but despite this DX delivery didn’t arrive until Friday. Job pushed back and after a complaint was refunded delivery charge. Quality timber and pricing but probably would have been less hassle going into a branch to order.”

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Posted 1 year ago

Hello, Thank you for ordering at Harlow Timber and taking the time to leave a review. We sell all the lengths on the website, however sometimes we may not stock the length you ordered in our branch. If this is the case, we will give you a courtesy call or email asking if you would accept the meterage of the timber ordered, or if it must be the specific lengths ordered. It is possible that we can get the specific lengths in from another branch, but this may cause a delay to your order. If this isn’t acceptable, we will refund you in full. On every product where this applies, we state” Tally lengths requested will only be supplied when available from stock, or the equivalent meter run will be supplied. Please contact the eCommerce team at websales@harlowbros.co.uk should you have any specific requirements.” We offer nationwide delivery on the Harlows website, but unless the delivery address is near to one of our branches, it will be delivered by a national courier. When your order is packed and ready to be shipped, we dispatch orders on a next day service with each carrier. You will receive a dispatch email which includes the courier company used and the tracking for the order. Unfortunately, courier’s can have unexpected delays in their network, such as accidentally misrouting the package to another depot, staffing issues and road traffic incidents. Our dedicated e-commerce team are always at hand to assist you with any enquiries. Please contact us on websales@harlowbros.co.uk should you need us. Thank you and take care Best wishes, Matt Harlow Timber Group

Posted 1 year ago

“First time ordering with Harlow online but not the last. Very impressed.”

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Posted 1 year ago

“My order was delivered on the requested day, but one item was missing. The missing item was delivered early the following day. Delivery driver friendly and helpful.”

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Posted 1 year ago

“Very helpful when I had ordered on line from a different depot by mistake. The lady that served me took the time to check stock and that the pieces available were not warped.”

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Posted 1 year ago

“I thought I was ordering 3 x 1 m lengths of wood on the website but I had one 3 m length of wood delivered, which was difficult to get into the property. Maybe the website could be clearer about what exactly is being ordered. Other than that, good service and price.”

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Posted 1 year ago

“Great service, ordered online and was given d elivery date, good communication. day of d delivery driver phoned to say 15 mins away, delivered exactly where I asked and with a very polite pleasant manner. What could be better, excellent.”

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Posted 1 year ago

“Very good happy with product and delivery”

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Posted 1 year ago

“Very good service. Prompt with excellent communication. Excellent quality timber. Can’t fault”

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Posted 1 year ago

“Very efficient and helpful.”

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Posted 1 year ago

“Products great, price is competitive but the time for delivery was abismal”

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Posted 1 year ago

Harlow Timber Group is rated 4.6 based on 1,000 reviews