Harlow Timber Group Reviews

Name: Harlow Timber Group
Address: 22 Hathern Rd, Long Whatton, Leicestershire
Rating: 4.61

4.6 Rating 1,001 Reviews

90 %

of reviewers recommend Harlow Timber Group

Company Reviews

Questions

Info

About Harlow Timber Group:

At Harlow we offer a wide range of timber and associated products both through our network of branches and online for delivery nationwide. We also have timber manufacturing and engineered timber solutions and cater for both retail and trade customers from DIY projects to national house builder requirements.

Visit Website

Phone:

01509 274198

Email:

websales@harlowbros.co.uk

Location:

22 Hathern Rd,
Long Whatton
Leicestershire
LE12 5DE

Write Your review

Tell us how Harlow Timber Group made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Harlow Timber Group 5 star review on 17th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and delivery driver very helpful”

Helpful Report

Posted 1 year ago

“Easy to order on line, fast delivery n the driver was great he unloaded the timber I ordered where I needed it no problem. Also a very competitive price n to be honest I’ve used them for the past 30 odd years when I had my own business n now I’m retired. Well done all involved. 👍”

Helpful Report

Posted 1 year ago

“Very nice, helpful staff on the counter and in the warehouse. The website ordering is clunky though....... staff tell me it allows the customer to order lengths that aren't in stock. In my case I had to buy two shorter lengths of one product ( instead of the longer piece I'd ordered on the web) which increased my costs. I was also unable to add a couple of products to my Web order, even though they were in stock - I bought these when I collected my order, but lost out on my 5% discount for the first order on these particular products. Notwithstanding the Web, which I'll not use again until it improves, I like the range of stock and reasonable pricing at Harlows, and really rate your staff.”

Helpful Report

Posted 1 year ago

“Great service 👏”

Helpful Report

Posted 1 year ago

“Excellent Service, quick delivery. My only concern is that I should have gone to the local supplier rather than using the web service as I was charged too much for delivery IMOA as it came from the local supplier anyway.”

Helpful Report

Posted 1 year ago

“Ordering online was simple and the Team helpful when I queried stock items, however the delivery wasn't so good as the items didn't arrive when expected. I chased the delivery a couple of times and Ben was really responsive and it was clear the courier company weren't keeping Harlow or me up to date, citing they had 2 unsuccessful delivery attempts (I didn't receive a call and was at home on both occasions). So the delivery was a week later than advised. Not ideal, but I appreciated the help from the Team to resolve the issue and it wouldn't put me off using Harlow again.- hence the 4 stars.”

Helpful Report

Posted 1 year ago

“Great products delivered on time really competitive prices would highly recommend”

Helpful Report

Posted 1 year ago

“Ordered some timber for a project at home, it was easy to order, delivered on time and when it came it was all good quality wood.”

Helpful Report

Posted 1 year ago

“There was an issue with the delivery day due to the courier, but once I explained to Richard in online sales that we had to have delivery on Friday due to Scouts doing their DIY Badge on Saturday. But Richard sorted it and it was delivered early Friday. Would have given 6 stars if there had been that option.”

Helpful Report

Posted 1 year ago

“Order came as described and on time”

Helpful Report

Posted 1 year ago

“Arrived quicklyand on time was exactly what I wanted thanks would definitely order from you again 😄”

Helpful Report

Posted 1 year ago

“quality timbers, no twists, bowing and very few Knots, will purchase again.”

Helpful Report

Posted 1 year ago

“Drove 20 miles to pick a door up I’d ordered only to be told it wasn’t in stock even though the website said it was. Cost me £50 transport . Ordered from doors express and it cheaper with the delivery than it was for just the door from harlows.”

Helpful Report

Posted 1 year ago

“Brilliant service. Great communication and a very good price on the timber I ordered. Will definitely be using you guys again”

Harlow Timber Group 5 star review on 16th April 2023

Helpful Report

Posted 1 year ago

“Ordered online on a Friday evening before Easter bank holiday. Telephoned Saturday morning to ask when timber would be available and to our surprise the order was available for collection Excellent service”

Helpful Report

Posted 1 year ago

“Lowest price I could find online for battens but excellent quality.”

Helpful Report

Posted 1 year ago

“I ordered a load of Railway Sleepers for a garden project. Really pleased with quality and consistency of the wood, simple to order online and delivery came on time. Have already recommended this supplier to my work colleagues.”

Harlow Timber Group 5 star review on 11th April 2023

Helpful Report

Posted 1 year ago

“Never received my order on Thursday. No communication at all. Paid a premium of £25 for shipping not to have anything delivered. We needed the items ordered for a project we wanted to do this past Easter weekend. Very disappointed”

Helpful Report

Posted 1 year ago

Good Evening, How are you? We are sorry that the carrier deliverd the wrong product to you in error this must have been very frustrating. As soon as we were informed of the issue we sent a replacement order on express delivry at our cost to rectofy the issue. Please accept our apologies from the whole team. this issue must have been frustrating for you but these problems are very rare, and we very much hope to see you again at Harlow Timber Merchants. Thank you and take care Simon Harlow Timber

Posted 1 year ago

“Great products delivered on time as promised and well packaged too. Thank you very much.”

Helpful Report

Posted 1 year ago

“First class service. Received delivery updates and delivered on time on the scheduled day. The plywood was cut precisely to the size I requested. Thank you.”

Helpful Report

Posted 1 year ago

Harlow Timber Group is rated 4.6 based on 1,001 reviews