Hazelton's Canada Reviews

Name: Hazelton's Canada
Rating: 4.32

4.3 Rating 1,596 Reviews

86 %

of reviewers recommend Hazelton's Canada

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Location:

1399 Kennedy Road

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Hazelton's Canada 1 star review on 15th May 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Package was ordered by my in-laws and sent out on June 10 came by ground and was delivered June 15. It contained a moldy pineapple along with several questionable pieces of fruit. I’m not sure any of the other foodstuffs are edible after being in a non refrigerated vehicle for 5 days. Delivered by CanPar. Photos won’t upload after several attempts”

Helpful Report

Posted 4 months ago

“Awful. I ordered a basket at the beginning of the week to be delivered on Friday. Spoke to the delivery driver twice and even texted her the address, for her to deliver it to the wrong house. When I called customer service, they wanted to charge me to remake the backet for delivery. I own a company and am always sending out gifts/baskets to customers and colleagues. I will never buy from them again. Advice to everyone is look for smaller local companies that care about their customers as this was a NIGHTMARE!!!”

Helpful Report

Posted 5 months ago

“I ordered chocolate covered strawberries for my Mother for Mother’s Day and they arrived with the chocolate in tiny pieces at the bottom of the box (looked like it had been thrown against a wall!) and the strawberries were rotten and not eatable! I contacted customer service and they gave me HALF my money back?? after not even 1 strawberry could be eaten. The whole thing went in the trash! It was disgusting! I don’t recommend using this company! I will never order again. They lost my business! Sheryl G”

Helpful Report

Posted 5 months ago

“I’m based in New Zealand and placed an order the day before my senior citizen mother’s birthday in Vancouver, choosing next-day delivery. The courier delivered flowers on time and they looked exactly like the photo on the website. My mother was delighted. I'm very happy with the process thank you.”

Helpful Report

Posted 5 months ago

“I placed an order for Easter April 15 to be delivered April 17. It was shipped April 16. Did not arrive till April 23. Fruit was bad and had leaked onto the contents of the basket. I had contacted the company and had many frustrating and basically rude emails. Finally when the basket arrived I sent pictures of the spoiled basket. It was for Easter and arrived 6 days after requested date. They have agreed to refund for the spoiled fruit. I spent almost 300$ for this basket. First and last time I will use this company. Poor customer service as well”

Helpful Report

Posted 5 months ago

“Still waiting for my item to be delivered. It was to be delivered on a Friday and it was a birthday gift. At 7:30 a.m. I got a delay notice and as of Monday no notice that it has been delivered. There is no reason given nor is it the holiday season. I figure that on a Friday everyone wanted to go home so they just left the gift to sit until this week. I ordered this gift in plenty of time for it to be shipped out earlier if needed. Ive contacted customer service twice and all I get is the "We are sorry, it will be delivered soon." "We have no control over delivery." Even though this is a private delivery service? No excuse for this poor customer service.”

Helpful Report

Posted 6 months ago

“I am extremely disappointed with my purchase. They swapped the bottle for a cheaper one and sent two broken glass pieces with low-quality wood. I paid $190 for something that is not even worth a third of that. I strongly advise others to avoid this seller, as this experience felt like a scam.”

Helpful Report

Posted 6 months ago

“Wow, I’m absolutely blown away by Hazelton’s Canada! From the moment I visited their website, I loved how easy it was to browse and filter through the stunning selection of gift baskets—they even have a section for ‘gourmet treats’ that made it a breeze to pick out the perfect gift for a foodie friend. My order shipped super quickly, and the basket arrived on the day I preferred, which was really fantastic. The packaging was top-notch—everything was arranged beautifully and thoughtfully. I ran into a small issue with one of the items in the basket being out of stock, so I used their live chat feature to reach out to customer service. The representative was amazing, explaining the substution policy and apologized for the inconvenience. This personal touch really made me feel valued as a customer, and I’ll definitely be coming back to Hazelton’s for all my future gift needs.”

Helpful Report

Posted 6 months ago

“I ordered from Hazelton multiple times for different occassions and never failed to provide excellent customer service and amazing products. What I love the most is that Hazeltons have an option to customize a basket! I am a happy camper and will continue to be one of their loyal customers.”

Helpful Report

Posted 6 months ago

“The Benjamin Bear Baby Boy Gift Basket was the perfect way to welcome a new little one! The highlight for me was the Plush - Baby Benjamin Bear, an adorable teddy bear in a shade of blue. It's so soft and cuddly, I just know it will become the baby's favorite and a cherished keepsake as he grows. This thoughtful and beautiful gift definitely deserves 5 stars!”

Helpful Report

Posted 6 months ago

“I ordered the Every Day Love Champagne Gift from Hazelton’s for a special occasion, and it exceeded my expectations! The champagne was of excellent quality, and the accompanying treats were delicious and beautifully arranged. The presentation was elegant, making it feel like a truly luxurious gift. Ordering was simple, and the delivery arrived right on time, carefully packaged to ensure everything was in perfect condition. I’m beyond happy with my purchase and will definitely be ordering from Hazelton’s again for future celebrations!”

Helpful Report

Posted 6 months ago

“Extremely unhappy with the way they handled a birthday gift. It was placed well in advance. Birthday gifts are supposed to be surprise gift, so I cannot ask the recipient to go and check whether something is coming. The driver delivered the Birthday gift at the food delivery counter and the recipient never knew it was arrived, even though the contact number was provided. Very bad service. The website shipment tracking keep displayed that the gift was still with the driver. After several emails and phone calls (international) came to know that they driver delivered it at the food delivery counter of the residential building. Never expected this from a reputed company. Such and embarrassment. I have lost the trust with this company.”

Helpful Report

Posted 6 months ago

“"I ordered a wine and cheese basket from Hazelton’s Canada for my parents' anniversary, and while the gift itself was nice, I had some issues with the experience. The selection of cheeses was great, and the wine was high quality, but the delivery arrived a day later than expected. I reached out to customer support for an update, but it took almost 48 hours to get a response, which was frustrating. When the basket finally arrived, my parents loved it, but the delay and lack of communication left me hesitant to order again. If they improve their customer service response time, I’d consider giving them another try.”

Helpful Report

Posted 6 months ago

“I am beyond impressed with my experience shopping at Hazelton's Canada! From the moment I placed my order, their customer service team was incredible. I had a few questions about my gift basket, and I received a prompt and friendly response that answered all of my concerns. The delivery was fast, and the basket was beautifully arranged—exactly what I had hoped for. It’s rare to find such attentive and caring customer service, and it truly made my shopping experience memorable. I will definitely be returning for future orders and recommending Hazelton’s to friends and family!”

Helpful Report

Posted 6 months ago

“Wonderful! The basket was packed with an assortment of fruits, and everything was deliciously fresh. The included tropical fruits were a nice touch, and the presentation was beautiful. Definitely worth the price, and I’ll order again.”

Helpful Report

Posted 6 months ago

“Hazeltons.ca offers an exceptional range of gift baskets, perfect for any occasion, from birthdays to corporate gifts. Their diverse selection includes gourmet treats, wine, beer, luxury chocolates, and even spa items. A standout feature is their free same-day delivery in Toronto and Vancouver, with next-day options available in other parts of Canada. The website is well-organized, providing easy access to baskets tailored for specific events like anniversaries, weddings, and holidays. Hazeltons offers a personalized touch with custom basket options, ensuring a memorable gift experience. It's a reliable and convenient choice for thoughtful, high-quality gifts.”

Helpful Report

Posted 6 months ago

“I recently purchased a bouquet and a floral arrangement from Hazelton's Canada, and while the flowers were lovely, my overall experience was a bit mixed. The website was easy to navigate, and I had no trouble adding items to my basket, but I felt like the flower selection could have been a little more diverse. The checkout process was smooth, though my order took longer to arrive than I expected. When I reached out to customer service to inquire about the delay, they were polite but didn’t offer much of an explanation. The flowers were beautiful when they arrived, but the shipping could definitely be improved.”

Helpful Report

Posted 6 months ago

“I was absolutely delighted with my purchase from this website! The ordering process was seamless, and I appreciated the variety of customization options available. The package arrived right on time, and the presentation was stunning—everything was carefully wrapped and looked high-end. What impressed me most was the customer service; I had a special request, and they went above and beyond to accommodate it. Their quick responses and friendly approach made me feel valued as a customer. I will definitely be shopping here again for future gifts!The ample wine gift basket is a must try!”

Helpful Report

Posted 6 months ago

“I originally wanted the "It's Grill Time" gift set, but it was out of stock, so I went with the Golfer's Gift Set instead since the recipient loves golf. It’s a bit pricey, but the quality is solid, and the mix of golf putting set is a nice touch. The packaging was great, making it feel like a thoughtful gift. Overall, I’m happy with it, but the cost keeps me from giving it a perfect 5 stars—4 out of 5!”

Helpful Report

Posted 6 months ago

“Hazelton’s never disappoints! The gift basket I ordered arrived on time, beautifully wrapped, and filled with premium goodies. It was the perfect mix of elegance and taste, making it a fantastic choice for any celebration. Highly recommend!”

Helpful Report

Posted 6 months ago

Hazelton's Canada is rated 4.3 based on 1,596 reviews