“Do NOT order from HAZELTON’S GIFT BASKETS. It’s a complete scam. My friend sent me the “Heavenly Organic Dried Fruit & Nuts Tray.” My basket did not come with any dried fruits at all! It was nothing like the way it looks in the picture, and nothing like the way it was described. My gift basket was only 11 very tiny packages of sea salt cashews (2.8 ounce each). That’s it. So, not only was it nothing but nuts -- it was only one kind of nut. This gift basket is a complete joke. The website description says it is a “wonderful variety of fruits and nuts" and that it's supposed to have "Cashew Crunch, dried papaya, dried banana, dried mango, dried apricot, pistachios and dried prunes.”
They also charged for two baskets instead of one. My friend had accidentally made two orders. After realizing the mistake, my friend asked their customer service to cancel the mistaken 2nd order. Instead of cancelling it, the employee was extremely rude and said “You placed two orders during Christmas, and now you will deal with the consequences of placing two orders during Christmas. I will not be answering another one of your e-mails. Enjoy the spam folder.”
They did not want to refund any money. My friend had to get their money back through paypal. They won their case. So in the end, Hazelton’s greed made them lose everything because we got all the money back and still got to keep both baskets.
My friend also ordered a Panda bear plush, which was supposed come with this gift basket. There was no bear or stuffed animal of any kind. I checked out all the online reviews for this Hazelton’s company and saw thousands of people complaining about the same thing. It’s a complete scam/fraud.
They were also supposed to send a complimentary greeting card. What they sent was a regular page of printer paper, with a tiny message printed in small 12-point font, saying “Dear Dean, Merry Christmas and a magical new year! From, Dean.” It says that the order is from me (the person getting the gift), instead of the person who actually sent the gift.
Here is the web link, so you can see the item description and picture:
https://hazeltonsgiftbaskets.com/heavenly-organic-dried-fruit-nuts-tray”
“Very disappointed, delivery person even didn’t rang the bell…
I ordered pumpkin pie but I got apple pie
I picked different balloon
I didn’t understand one thing about you guys, when you don’t have something why you have on website and who gave authority to change order which I had paid…
I was very specific about pumpkin pie
Customer service was worst, they don’t have any information
Worst service ever”
“Very much helpful with the kind of effort you guys are performing with a pleasant service you put on to keep the customer expectations. Throughly satisfied with the product and the service.”
“Have been using this site to send gifts to birthday anniversary and other occasions for my entire family and friends circle fir more than a decade now. They are very prompt always delivered on time - the staff are very courteous and helpful- love your service”
“This was a Father's Day gift for my grandparents! Despite the bad weather, it arrived a day early, and they were pleased with the diversity in the basket. Everything was of the finest quality possible :)”
“We created a custom basket for a dear friend. The basket was delivered as scheduled and our friend was very happy with it. Great quality products and loved being able to track the delivery! Highly recommended!”
“Thank you so much for delivering on time and for making my Mom and Dad so happy! They love all the different treats and there is so much that they get to share it when company comes. The presentation is lovely! .”
“Great presentation and generally good contents, except for the beef jerky (Jacklinks). For a beautifully made gift basket, the inclusion of Jacklinks (IMO) cheapens the quality of the gift. As far as I'm concerned, Jacklinks makes one think of 7-Eleven convenience stores and roadside gas stations, not exactly the image I'd like my recipient to have in their head when opening what's an otherwise very nice basket.
I would suggest finding an alternative beef jerky brand that is more in line with the rest of the basket and its contents”
“My wife went on a trip to Montreal with some girlfriends and the place they stayed at did not provide what I wanted.I used your service and was treated great over the phone and very helpful staff. My wife and friends were very surprised and very impressed, your staff made me look like I knew what I was doing and on time
Thank you
Duane”
