IgluCruise Reviews

Name: IgluCruise
Address: 165 The Broadway, Wimbledon, London Borough of Merton
Rating: 4.79

4.8 Rating 2,874 Reviews

95 %

of reviewers recommend IgluCruise

About IgluCruise:

Established in 1998, Iglu Cruise is the UK's largest independent cruise agent. With over 200 dedicated in-house experts between our offices in Wimbledon and Portsmouth, and homeworkers, offering specialist cruise holidays and deals to over 3000 ports in 30 destinations from over 20 cruise lines. This gives us the best variety of cruises anywhere!
Iglu Cruise is financially secure and is ABTA and ATOL protected.
Providing excellent customer service is at the heart of everything we do.
We value our customers’ feedback and we would like to hear from you.
If you have an existing booking and wish to amend it or discuss please speak to one of our live webchat agents.

You can also view your booking in My Booking and find answers to many questions on our online Help Centre.

Visit Website

Location:

165 The Broadway,
Wimbledon
London Borough of Merton
SW19 1NE

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IgluCruise 5 star review on 14th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great value, knowledgeable, helpful and friendly staff.”

Helpful Report

Posted 1 month ago

“Antony was a most helpful and efficient young man. He was an absolute pleasure to deal with.”

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Posted 1 month ago

“We have booked with Iglu for years . They are always efficient and friendly .”

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Posted 1 month ago

“Staff friendly and polite and was supportive throughout the process”

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Posted 1 month ago

“Very helpful and listened to what I was saying”

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Posted 1 month ago

“Very helpful agent. He responded to my enquiry positively and speedily, informing of each step of the process of finding cabins/flights/hotels/ tours which suited my times and budget.”

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Posted 1 month ago

“Efficient, knowledgeable and non-pushy booking process.”

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Posted 1 month ago

“We've not yet been on our trip, that's next year. However if it's anything like the booking process it will be fabulous! I entered minimal details into website; quickly got a call-back from Antony; explained we were wanting to extend our trip by a couple of nights...and approx 15 minutes later we had return flights, a night prior to the cruise, two on its return, all transfers - with a free balcony upgrade upgrade booked. All the confirmations and documentation came through as promised with no issues. Thanks Antony for a seamless booking process, your friendly yet confident demeanour is a real asset to Iglu and has left us feeling super-excited for our holiday.”

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Posted 1 month ago

“Both customer advisors I spoke to were very polite, knowledgeable and extremely helpful.”

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Posted 1 month ago

“Angela was very friendly and informative. She answered all my questions very well. Nothing was too much trouble.”

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Posted 1 month ago

“Excellent service. Very knowledgeable about my selected cruise.”

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Posted 1 month ago

“Having used planet cruise for our holiday several times, we find that they are the best company to book your cruise with. Our dealings with Stephen this time were excellent and he gave us the best advice for our 2025 cruise. Would always recommend planet cruise”

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Posted 1 month ago

“Ian who booked cruise was amazing very friendly explaining everything to us lovely guy”

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Posted 1 month ago

“Ian was very good. He found a cruise to suit myself and my wife. Nothing was too much trouble. Well done Ian.”

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Posted 1 month ago

“Cruise cancelled 6 days before departure,(Friday late afternoon) had to wait for a time on telephone on the Saturday morning , eventually spoke to Jess who dealt with the call,professionally and friendly.result managed to book on another cruise for 2 weeks later . Only gripe received an automated email asking us to pay a balance , so I rang again to clarify . All sorted.”

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Posted 1 month ago

“The representative was very helpful and the process was quick”

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Posted 1 month ago

“Emily, was very helpful in selecting our cabins explaining why it would suit our requests. Second time in using IgluCruise, highly recommended.”

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Posted 1 month ago

“Booked on line quick response”

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Posted 1 month ago

“Great communication. Phone calls on time. All of our issues were solved very quickly. Naomi was a very confident and reassured us about several things. She is an asset to Iglu.”

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Posted 1 month ago

“Great, very helpful”

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Posted 1 month ago

IgluCruise is rated 4.8 based on 2,874 reviews