“I've international dance shoes for a number of years and have all ways been highly satisfied, I like that it's possible to choose heel height and have straps lengthened (I have thick ankles, there's an old saying, you pay for what you get,!”
Dear Gintare,
Thanks for taking the time to leave us with a review, we're sad to hear that your shoes did not fit. We note that the order was of one of our 'bespoke' styles which would not have been able to be returned regardless, however had you ordered something not 'bespoke' then we could happily take them back and work with you to confirm your right size going forward for the bespoke pair.
We have recently also added a useful tool for helping people get the right measurements for their feet so that we can help them ensure their shoes come in the right size - this can be seen using the link below:
https://www.youtube.com/watch?v=0J6mXjK-1Vw
This will help should you wish to try again. Further, if the length of the shoe is OK but it is just the width, it is possible to get them stretched. A local shoe repair shop will easily be able to help!
Thanks again,
International Dance Shoes
“I purchased a gift card for my daughter who wears your shoes. The amount I was charged for shipping and handling of a GIFT CARD, was ridiculously high...that charge should not be same as for shipping actual shoes! You can bet I won't be ever sending a gift card from you again.”
Hi Judith,
Many thanks for getting in touch and you are right, it is very high! Our team is going to issue a refund for part of the shipping cost because it is based at the same weight as a pair of shoes. Postage to the US is high just for sending something regardless of its size so it automatically applied that price. In the future, as we do with a few other customers requesting gift vouchers, we send them via email so just email us via sales@ids-danceshoes.co.uk in advance next time and we'll be more than happy to help out with that.
Many thanks,
International Dance Shoes
“IDS were great from start to finish.
I ordered a pair of shoes that were sadly slightly too small for the performer who I was buying for. IDS were very helpful when I got in touch as I would require a custom make for any larger size. I was able to send an outline of the peformers feet with the shoe size she usually wears and IDS made a brilliant pari of shoes and were able to ship them several weeks earlier than the initial estimate.
I bought white shoes with the intention of dying them to colour match to an existing dress, so the included fabric samples were incredibily useful (it's surprising how many dance shoes don't include this)
All round a great product and fanfastic service.”
“I have always choose International dance shoes my dance shoes. They are elegant and stylish with high quality. They feel comfortable and light on my feet when I am dancing! And their customer service is great and fast response.”
“Very easy to order what I wanted from their website (Art Attack practice shoes), with all the options available. Got them with an offer too saved money! Delivery as promised in fact came 2 days early so we had to collect from the courier's drop off location! However would recommend International Dance for all dancers”
“It was my first time of trying this brand of shoe, was happy with the design but noticed when taking back steps and releasing the front toes in Ballroom i felt the shoe was not tight enough to my heel as i felt it possibly could have come off. I think i would order half a size smaller next time than my original size for that additional bit of comfort to my feet.”
Hi there,
Thanks for taking the time to review us. Just checked up the order of replacement soles: ordered on 27th November, shipped the following day (which is ok) but just checked the UPS tracking and see it was not delivered until the 5th December which is really, really unusual. Thanks for bringing this to our attention and we do apologise that it took that long as normally it's next day delivery. We will keep a check on this and apologies for the inconvenience that delay caused you.
Many thanks,
International Dance Shoes
“A bit on the smaller side , but should have checked the sizing in detail I guess as I am always a 4 but in these I should have gone up half a size. They are comfy though and very light.”
