In The Light Urns Reviews

Name: In The Light Urns
Address: 7143 West Pershing Ct., Visalia, Visalia
Rating: 4.71

4.7 Rating 4,979 Reviews

93 %

of reviewers recommend In The Light Urns

4.7

Based on 4,979 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

In The Light Urns 5 star review on 12th January 2024

283

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful urn shipped right in time. Lid was a little off-fitting so a new one was immediately made and sent out. My family said they’d never seen anything like it and that it was the prettiest urn they had ever seen”

Helpful Report

Posted 1 year ago

Hi Alexis, Thank you so much for your kind words and for noting our commitment to customer satisfaction. We are truly sorry for any initial inconvenience with the lid, but are very glad to hear that the replacement met your expectations. It's heartening to know that the urn was well-received and considered uniquely beautiful by your family. We strive to create items that are worthy of honoring cherished memories. Should you need any further assistance or have any more feedback, please don't hesitate to reach out to us. Your feedback is invaluable in our mission to continuously improve and provide the best for our customers. Thank you for allowing us to be a part of such a significant moment for your family. Susan Fraser

Posted 1 year ago

“Everyone love it !! It was perfect thanks”

Helpful Report

Posted 1 year ago

Hi Michael, I'm delighted to hear that the urn was well-received and met your expectations. Thank you for choosing us for such an important remembrance. If there's anything more we can do to assist you, please let us know. Your satisfaction is our greatest compliment. Thank you again for your kind words. Susan Fraser

Posted 1 year ago

“I have used In The Light Urns on two occasions and have had a good experience both times. I purchased memorial bracelets that were engraved and held some of my pets ashes.The service was excellent and I was very satisfied with the merchandise. I would highly recommend In The Light Urns”

Helpful Report

Posted 1 year ago

Hi Theresa, Thank you so much for your continued trust in In The Light Urns and for taking the time to share your experience. We are truly grateful to hear that you have had good experiences with us on both occasions. It is our privilege to provide you with memorial bracelets that serve as a loving tribute to your beloved pets. We're delighted to know that the service met your expectations and that the quality of the merchandise has provided you with satisfaction. Your recommendation is the highest compliment we could hope for, and we're so thankful for it. Please know that we are here for you should you need our services again in the future. Your comfort and peace of mind are our utmost priority. Thank you for allowing us to be a part of honoring your cherished pets' memories. Susan Fraser

Posted 1 year ago

“The USMC Eagle cylinder keychain is exactly what I was looking for. My grandson asked if he could have some of his grandfathers ashes and this caught my eye. My only suggestion is to have a foam cushion for the cylinder to lay in, in case it isn't used on a keychain.”

Helpful Report

Posted 1 year ago

Hi Adele, Thank you for taking the time to leave us a review. We are deeply honored that the USMC Eagle cylinder keychain was exactly what you were searching for to cherish the memory of your loved one. It is heartwarming to know it will carry such significant meaning for your grandson. We appreciate your valuable suggestion regarding the foam cushion for the cylinder. Your feedback is important to us as we continuously look for ways to improve our products and services. We will certainly take this into consideration for future product enhancements. Thank you once again for choosing our keychain to honor your loved one's memory. If there is anything more we can do for you, please do not hesitate to reach out. Susan Fraser

Posted 1 year ago

“Website was easy to use and products that I bought were great”

Helpful Report

Posted 1 year ago

Hi Mary, Thank you for your kind words! We're so pleased to hear that you found our website user-friendly and our products to your satisfaction. We strive to provide a seamless experience along with high-quality items, and it's wonderful to know that we've achieved that for you. If you need any further assistance or have any suggestions, please don't hesitate to reach out. Take care! Susan Fraser

Posted 1 year ago

“I was very pleased with my brother’s urn. He loved the railroad . I found an urn with the Union Pacific which I think he would like.”

Helpful Report

Posted 1 year ago

Hi Ivey, Thank you for sharing your heartfelt review with us. It is deeply touching to know that the Union Pacific urn was a fitting tribute to your brother's love for the railroad. We feel honored to have had the opportunity to provide something special that resonates with his memory. If there's anything more we can do to support you during this time, please don't hesitate to reach out. Our thoughts are with you and your family. Susan Fraser

Posted 1 year ago

“It was perfect”

Helpful Report

Posted 1 year ago

Hi Natalie, Thank you so much for your review! We're thrilled to hear that the urn was perfect for you. It's always our goal to provide a product that meets the needs and expectations of our customers, especially for something as meaningful as an urn. If there's anything more we can do for you, please let us know. Your satisfaction is our top priority. Susan Fraser

Posted 1 year ago

“The Peaceful Pillow Water Urn I ordered originally arrived with a slight misspelling of my mom’s last name. Out of respect for my mom, I wanted it fixed. I initially tried reaching out via email with no response within a few days so I tried using the online form but kept getting errors. One phone call to a very friendly & empathetic customer service rep (David) and my issue was resolved. I received the corrected product and am relieved that it was expedited so I have it in plenty of time for my cruise & burial at sea. Thank you for your care & concern!”

Helpful Report

Posted 1 year ago

Hi Tara, Thank you for taking the time to share your experience with us. We sincerely apologize for the oversight and any inconvenience it may have caused, especially during such a sensitive time. We're glad to hear that David was able to assist you promptly and ensure you received the corrected urn in time for your planned ceremony. We truly appreciate your understanding and patience. Your feedback is invaluable and will help us improve our communication channels in the future. If you have any further needs or concerns, please don't hesitate to reach out. Warm regards and deepest condolences for your loss. Susan Fraser

Posted 1 year ago

“The urn I purchased for my husband is beautiful. Very happy with the purchase.”

Helpful Report

Posted 1 year ago

Hi Jodi, Thank you for sharing your experience with us. We're deeply honored to be a part of such a meaningful choice for your husband's final resting place. It warms our hearts to know that you're pleased with the urn. Please know we're here for you if you have any further needs or questions. Take care and our deepest condolences for your loss. Susan Fraser

Posted 1 year ago

“Beautiful work and great timing”

Helpful Report

Posted 1 year ago

Hi Tameeka, Thank you for your kind review. We take great pride in our craftsmanship and are pleased to hear that you appreciated both the beauty of our work and the timely manner in which it was delivered. Your satisfaction means everything to us. Please reach out if you need any further assistance in the future. Best wishes. Susan Fraser

Posted 1 year ago

“Very pleased with product, Urn is beautiful.”

Helpful Report

Posted 1 year ago

Hi Linda, Thank you for taking the time to share your feedback. We're thrilled to hear that you're pleased with the urn and find it beautiful. It's our priority to provide products that not only meet but exceed expectations. Please let us know if there's anything else we can assist you with in the future. Warm wishes. Susan Fraser

Posted 1 year ago

“Great service. Prompt order processing.”

Helpful Report

Posted 1 year ago

Hi Clemente, Thank you so much for your kind words! We're delighted to hear that you appreciated our service and promptness. It's our goal to always provide the best experience for our customers. If you ever need anything in the future, please don't hesitate to reach out. Thanks again! Susan Fraser

Posted 1 year ago

“As part of our ministry, we reach out to help families in need the urns that we purchase from Light Urns Co, Are beautifully crafted and families are proud to display them. This is the only company we have been able to afford to buy from, With the assurance that when the urns arrived they are spectacular. We highly recommend them, They have a very good selection of urns, Where are sure you'll find just what you're looking for. We Are Miralago.org, an Affordable cremation specialist.”

Helpful Report

Posted 1 year ago

Hi Zacharias, We are deeply humbled and grateful for your kind words. It's an honor to be able to support your incredible ministry and to play a part in providing comfort to families during such challenging times. We sincerely appreciate your trust in Light Urns and are committed to ensuring that every urn we craft meets the expectations you and the families have. Thank you for the recommendation, and please know that we stand ready to assist you in any way possible as you continue your meaningful work. Susan Fraser

Posted 1 year ago

“I ordered a necklace for my dad that passed. And it came in pretty quickly and looked absolutely beautiful I’m very happy.”

Helpful Report

Posted 1 year ago

Hi Faith, Thank you so much for sharing your heartfelt feedback with us. We're truly honored to be a part of such a meaningful tribute to your dad. It's wonderful to hear that you're pleased with the necklace. Our deepest condolences for your loss, and please know that we're here for you should you need anything in the future. Susan Fraser

Posted 1 year ago

“It's beautiful. I wish you could tell people it comes in 3 shipments.”

Helpful Report

Posted 1 year ago

Hi Stephanie, Thank you for your feedback and for appreciating the beauty of the urn. We genuinely apologize for any confusion regarding the shipments. Your suggestion is valuable, and we'll certainly look into providing clearer information about the shipping process for our future customers. Our aim is to continually enhance our services based on feedback like yours. If there's anything else you'd like to share or if you have further questions, please feel free to get in touch. Susan Fraser

Posted 1 year ago

“Could not have asked for a better experience, given the circumstances. We were treated as people and given compassion. When part of our order was back ordered, they sent everything they could, and included a hand written note to let us know the remainder would be sent as soon as possible. They overnighted it to us soon after. We greatly appreciated the customer care.”

Helpful Report

Posted 1 year ago

Hi Toni, Thank you for taking the time to share your experience with us. We understand that during such sensitive moments, compassion and understanding are paramount. It's heartening to hear that our team could provide the support and care you needed. We always strive to go the extra mile for our customers, especially during challenging times. Please know that we're here for you and are grateful for your trust in us. Should you need any assistance or have further questions in the future, don't hesitate to reach out. Susan Fraser

Posted 1 year ago

“No problems. Takes a little long to receive the product, but it's worth it.”

Helpful Report

Posted 1 year ago

Hi Donna, Thank you for your feedback and understanding. We're glad to hear that you found the urn worth the wait. We constantly strive to improve our delivery times while ensuring the quality and care of each product. Your patience and positive remarks are greatly appreciated. If there's anything else you need or any feedback you'd like to share to help us improve further, please feel free to let us know. Susan Fraser

Posted 1 year ago

“Although the pillow urn arrived a day later than I expected, it was perfect. We waited a long time to deliver my father's ashes to the Navy, and the experience was better than expected. The officials didn't require any of the extra information "In The LIght Urns" provided. Thank you for providing a quality product.”

Helpful Report

Posted 1 year ago

Hi Juliane, Thank you for sharing your experience with us. We sincerely apologize for the slight delay in delivery, but we're genuinely pleased to hear that the pillow urn was perfect for your needs. While we aim to provide all possible information to ensure a seamless process, it's reassuring to know that the officials found everything in order. Our main priority is to offer quality and support to families during such significant moments. We're honored to have been a part of your father's tribute with the Navy. If you have any further needs or questions in the future, please don't hesitate to reach out. Susan Fraser

Posted 1 year ago

“Great service. It was beautiful and delivered very quickly.”

Helpful Report

Posted 1 year ago

Hi Monique, Thank you for your kind words. We're thrilled to know that you were pleased with the beauty of the urn and the speed of our delivery service. We always aim to provide a seamless experience for our valued customers. Should you have any other needs or questions in the future, please feel free to get in touch. Susan Fraser

Posted 1 year ago

“Very pretty. Well made. Happy with the item.”

Helpful Report

Posted 1 year ago

Hi Amy, Thank you for sharing your positive feedback. We're delighted to hear that you found the urn to be well-made and aesthetically pleasing. It's our commitment to ensure that our customers are satisfied with their purchases. Should you need any assistance or have any questions in the future, please don't hesitate to reach out. Susan Fraser

Posted 1 year ago

In The Light Urns is rated 4.7 based on 4,979 reviews