Name: In The Light Urns
Address: 7143 West Pershing Ct., Visalia, Visalia
Rating: 4.71

“My mother was a Dallas Cowboys fan and they had the perfect urn...metallic blue with a silver star. The ordering process was easy and delivery was exceptional...so fast.”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating of In The Light Urns! We really appreciate it. I'm so glad to hear that your experience with us was a positive one. I'm sure your mother would have been particularly fond of her Dallas Cowboys urn with the metallic blue and silver star. We strive to make the ordering process and delivery as easy and fast as possible and are glad that's what you experienced. Thanks again! Susan Fraser

Posted 1 year ago

“Definitely 5 stars! If you love the Philadelphia Eagles you will LOVE this Just what I wanted! Thank you so much!”

Helpful Report

Posted 1 year ago

Thank you so much Elizabeth for your 5 star rating of In The Light Urns! We really appreciate your kind words and are so glad that you love it. We hope you continue to love it for years to come! Take care! Susan Fraser

Posted 1 year ago

“I loved the urn. It came timely and was just as advertised.”

Helpful Report

Posted 1 year ago

Thank you so much for the 5 star rating Reginald! I'm so glad you loved the urn and that it came timely and was just as advertised! If you have any questions, or concerns, please let us know! Take care! Susan Fraser

Posted 1 year ago

“Easy to order, beautiful urn that matched description, everything went smoothly during a very hard time.”

Helpful Report

Posted 1 year ago

Thank you for your positive 5 star rating, Charles! We are so glad to hear that you found ordering from us to be easy, and that the urn you received matched the description and brought you comfort during a difficult time. If you have any questions, please let us know! Take care! Susan Fraser

Posted 1 year ago

“This urn was just what I was looking for and I had been looking for some time! The correspondence was excellent and the item arrived within 4 days from USA to the UK, couldn't be better. Price was acceptable for its unique appearance . I cried when I saw it!!”

In The Light Urns 5 star review on 26th July 2023

Helpful Report

Posted 1 year ago

Thanks Cheryl! I'm so glad you found In The Light Urns exactly what you were looking for and that the correspondence and delivery process went well. I'm also glad that you were pleased with the price. I'm so glad that the urn touched your heart. Thank you for your 5-star rating! Take care! Susan Fraser

Posted 1 year ago

“It was exactly what I ordered and arrived in 3 days it was taken care of and one less thing to worry about”

Helpful Report

Posted 1 year ago

Thank you so much for your 5-star rating of In The Light Urns! We are so happy that you liked your purchase- it being exactly what you ordered and arriving within 3 days is such a relief to hear! We are committed to providing all of our customers with a stress-free and enjoyable shopping experience. Thank you again for your kind words! Take care! Susan Fraser

Posted 1 year ago

“Beautiful piece! Pictures do not do it justice!”

Helpful Report

Posted 1 year ago

Hi Dane, Thank you so much for your wonderful review! We're delighted to hear that you find the piece beautiful and that it exceeded your expectations beyond the pictures. Our goal is to create products of utmost quality that provide comfort and a sense of tranquility. It means the world to us to know that our work has been appreciated and valued by you. Your satisfaction and trust in us is our highest reward. Once again, thank you for choosing In The Light Urns. Should you need anything in the future, please don't hesitate to get in touch. Susan Fraser

Posted 1 year ago

“Hello There, We are very happy with the biodegradable urn we purchased for our loved ones ocean burial. The only item I like to bring to your attention for future similar orders, is our loved one was cremated through Aquamation (water cremation) in Seattle. I think the ashes through this process are heavier than the regular cremation process. The bag that was supplied with the urn did not hold the weight and it tore. Other than that, everything was perfect. Thank you for offering this urn for this perfect ceremony. God Bless. Thank you, Odet”

Helpful Report

Posted 1 year ago

Thank you Odet for your wonderful 4-star review of In The Light Urns. We are thrilled to hear that our urn was the perfect addition to the Ocean Burial ceremony for your loved one. We appreciate your feedback about the bag supplied with the urn breaking due to the heavier ashes from an Aquamation in and will take this into account for future orders. We are also happy to hear that other than this issue, everything was perfect. We thank you for your kind words. Take care! Susan Fraser

Posted 1 year ago

“This purchase was for one of our uncles who passed. Our Aunt who received the Urn was very pleased. We were pleased with the ordering online and the shipping. Thank you.”

Helpful Report

Posted 1 year ago

Thank you so much for the five-star rating of In The Light Urns! We are so glad to hear that your Aunt was pleased with the urn, and that the ordering online and shipping process went well. We truly appreciate it. If you have any questions, or concerns, just let us know! Take care! Susan Fraser

Posted 1 year ago

“It was more then what I expected great experience”

Helpful Report

Posted 1 year ago

Thank you, Stephanie, for your 5-star rating of In The Light Urns! I'm glad to hear your experience was better than expected. Thanks again for taking the time to review! Take care! Susan Fraser

Posted 1 year ago

“Urns were perfect. Delivered in a timely fashion. Slight problem on initial order, corrected immediately. Would recommend to everyone in need.”

Helpful Report

Posted 1 year ago

Hi Chip, Thank you for sharing your positive experience with us. We are delighted to hear that the urns were perfect and met your expectations, and that we were able to deliver them to you promptly. We're sorry to hear that there was a slight issue with your initial order, but we're glad that we were able to correct it quickly. At In The Light Urns , we strive for perfection but appreciate that sometimes mistakes can happen, and our focus is always on making it right for our customers as swiftly as possible. Your recommendation is greatly appreciated and will certainly motivate us to continue doing our best. Should you have any further needs or questions in the future, please don't hesitate to contact us. Susan Fraser

Posted 1 year ago

“The most important thing that stands out to me is timeliness -- especially at this time. In The Light Urns' response time, including delivery surpassed even my expectations.... thank you, In The Light Urns. During an extremely stressful period for our family, you came through with shining colors!”

Helpful Report

Posted 1 year ago

Hi Deborah, Thank you so much for taking the time to leave such a heartfelt review. We at In The Light Urns understand that our services are often needed during some of the most challenging times, and we are deeply committed to providing timely and compassionate support. We are sincerely grateful for your kind words and are glad to know we were able to meet your expectations and provide a small amount of comfort during a stressful time. Your feedback means the world to us and reassures us that we're succeeding in our mission to support families during their time of need. Susan Fraser

Posted 1 year ago

“It’s a very beautiful necklace”

Helpful Report

Posted 1 year ago

Hi April, Thank you for your kind review! We're thrilled to hear you appreciate the beauty of the necklace urn. Our goal is to provide not only a secure resting place for your loved ones but also a beautiful piece of jewelry that you can wear close to your heart. We are glad that it resonated with you. Should you need any additional assistance or have any questions about the product, please do not hesitate to reach out to us. Susan Fraser

Posted 1 year ago

“I bought the small motorcycle cylinder for my pups ashes. It was perfect. Now he can ride w/ me everywhere. The service and respect was beyond my expectations. Thank you. Well worth it. Bless you.”

Helpful Report

Posted 1 year ago

Hi Charley, Thank you so much for sharing your experience with us. We're sincerely touched by your review and glad to hear that our motorcycle cylinder urn is a fitting tribute to your cherished pup. Knowing that he can now accompany you on all your journeys is truly heartwarming. We understand how important it is to find a special way to remember a beloved pet, and we're glad to have been able to help. The fact that our service and respect exceeded your expectations means a great deal to us. Your heartfelt words have genuinely warmed our hearts and will motivate our team to continue doing their very best. If there's anything else we can assist you with in the future, please don't hesitate to let us know. Thank you again for choosing us and for your kind blessings. Susan Fraser

Posted 1 year ago

“Very friendly customer service. Beautiful urn. Correct spelling, even in Dutch:-). Thank you”

Helpful Report

Posted 1 year ago

Hi Jeanneke, Thank you very much for your wonderful review. We're absolutely delighted to hear that you had a positive experience with our customer service and that you found the urn beautiful. We understand that every detail counts, particularly when it comes to honoring a loved one, and we're thrilled we could get everything right for you, including the spelling in Dutch. It's important to us that every aspect of our service meets your expectations. Your kind words serve as a great motivation for our team to continue delivering the best service to all our customers. Should you require any further assistance or support in the future, please don't hesitate to reach out. Susan Fraser

Posted 1 year ago

“My sister and I love the urns I purchased. They are beautiful. They are exactly what I was imagining for my dad. Also, the funeral home loved them and plans to reach out. They felt they were nicely made. Thank you. Lisa Kujawa”

Helpful Report

Posted 1 year ago

Hi Lisa, Thank you so much for taking the time to share your kind words with us. We're overjoyed to know that the urns you purchased met your expectations and served as the perfect final resting place for your father. In times of loss, our main goal is to provide products that honor and respect the memory of loved ones, and we are deeply gratified that we could assist you during this challenging period. We are also incredibly thankful for your recommendation to the funeral home. Word-of-mouth referrals are the highest compliment we can receive, and we're thrilled to have made such a positive impression. Please know that we're here for you should you need any further assistance or support. Once again, we appreciate your generous review and are truly sorry for your loss. Susan Fraser

Posted 1 year ago

“was not as bright as it shows online.”

Helpful Report

Posted 1 year ago

Hi Janette, We appreciate you taking the time to provide us with your feedback. We are sorry to hear that the urn did not meet your expectations in terms of brightness. We strive to provide the most accurate images and descriptions of our products online, but please note that different screens and devices may portray colors and brightness levels slightly differently. We also understand that personal expectations can vary, and we apologize if ours did not match yours in this instance. Your satisfaction is of the utmost importance to us, and we would like to rectify the situation. We would be more than happy to assist you in exchanging the product for something that better fits your expectations, or we could discuss the possibility of a refund. We have contacted you personally in regards to this issue. We look forward to resolving this and providing you with a more positive shopping experience. Susan Fraser

Posted 1 year ago

“The order process and shipping of our order was quick. However, I did not receive a shipment confirmation or tracking number when the item was shipped, so I was surprised when I got home and the urn had been delivered (not that this is a terrible thing). The reason I didn't give this review 5 stars is because the infant urn we ordered indicated that it would hold the ashes of up to an 8-lb infant. Our precious granddaughter weighed under 2 pounds, yet all of her ashes would not fit in this urn as the urn was extremely small. UPDATE: In the Light Urns reached out, apologized for the inconvenience, and immediately shipped out a larger urn with overnight delivery at no charge. I was not expecting this level of service and was overjoyed with their initiative to make our shopping experience pleasant, especially in light of the grief that our family is experiencing. Because of this level of service, I would highly recommend In the Light Urns for anyone looking for a compassionate company who will go above and beyond.”

Helpful Report

Posted 1 year ago

Hi Christopher, First and foremost, please accept our heartfelt condolences for your loss. We understand that this is a delicate and difficult time for you, and we sincerely apologize if any part of your experience with us was less than satisfactory. We are pleased to hear that your order and delivery process was swift. However, we regret that the shipment confirmation and tracking number were not provided to you in a timely manner. This is indeed an oversight on our part, and we will ensure that necessary steps are taken to avoid such an issue in the future. In terms of the size of the urn, we apologize sincerely if there was any confusion or misrepresentation in the description. We understand how important it is for the urn to hold the entire ashes of your precious granddaughter. This must be extremely disappointing and we want to make it right. Our customer service team will contact you shortly to offer a suitable resolution, which might include exchanging the urn for a larger one at no additional cost to you. Your feedback is important to us as it helps us improve our products and services, and we assure you that we'll take steps to address the issue. Once again, our deepest sympathies go out to you and your family during this time. Please do not hesitate to reach out if you have any further questions or concerns. Susan Fraser cs@inthelighturns.com (800)757-3488

Posted 1 year ago

“This was perfect for my husband's mother. She was a collector of clocks. I wasn't sure something like this existed. Thank you for the beautiful product.”

Helpful Report

Posted 1 year ago

Hi Holly, Thank you very much for your kind words. We're deeply moved to learn that the urn was perfect for your husband's mother, especially given her passion for collecting clocks. It's truly special when our products can resonate with the personal interests and lives of those they're intended to honor. We take pride in offering a variety of unique designs to cater to the diverse tastes and preferences of our customers, and we're delighted that you found just what you were looking for even though you weren't sure something like this existed. Your feedback is invaluable to us and serves as a reminder of why we do what we do. Thank you for trusting us during such an important time. If there is anything else you need, please don't hesitate to reach out. Susan Fraser

Posted 1 year ago

“very easy to order”

Helpful Report

Posted 1 year ago

Thank you Janice for the 5 star rating of In The Light Urns. We appreciate the feedback that it was very easy to order. We value your kind words and are honored you chose our company. If you have any questions, or concerns, please let us know! Take care! Susan Fraser

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

In The Light Urns Reviews