In The Light Urns Reviews

Name: In The Light Urns
Address: 7143 West Pershing Ct., Visalia, Visalia
Rating: 4.71

4.7 Rating 4,979 Reviews

93 %

of reviewers recommend In The Light Urns

4.7

Based on 4,979 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

In The Light Urns 5 star review on 12th January 2024

283

Anonymous

Anonymous // 01/01/2019

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“Thank you so much for your support and services..Im truly grateful to feel her more closer 💛”

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Posted 1 year ago

Hi Pennie, We are so sorry for your loss and greatly appreciate your kindness. We hope to have been able to provide some comfort in such a difficult time. Take care! Susan Fraser

Posted 1 year ago

“They will be the only place I ever get my urn jewelry amazing customer service even recieved a call before they opened the day after I ordered and realized I entered the wrong engraving.”

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Posted 1 year ago

Hi Robert, We greatly appreciate your kind words and loyalty! We pride ourselves on our amazing customer service an are happy to hear that was reflected with your order. Thank you for taking the time to share your experience with us and other, take care! Susan Fraser

Posted 1 year ago

“Beautifully engraved. Nice picture. High Quality”

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Posted 1 year ago

Hi Lisa, We are grateful you took the time to share your experience with our company, we are so happy you are fond of our product, that is always the goal! Take care! Susan Fraser

Posted 1 year ago

“Very fast service. Ordered one day and came in the next day”

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Posted 1 year ago

Hi Rebecca, Thank you for taking the time to share your experience, we are happy to have been able to provide what you were looking for in a timely manner that was satisfactory. Take care! Susan Fraser

Posted 1 year ago

“It was very well made...I had purchased it for my granddaughter, she knew her Papa loved trains...”

In The Light Urns 5 star review on 28th January 2023

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Posted 1 year ago

HI Susan, We are so happy you were pleased with your order of our cremation jewelry! We are grateful to have been able to help in such a difficult time. Thank you for taking the time to share your experience! Susan Fraser

Posted 1 year ago

“This is a horrific time in my life with my daughter passing. I would like to thank in “The Light Urns” the urn I choose is beautiful. I had the Urn directly engraved. They did a wonderful job and shipped so fast. Thank you! If you find yourself in a situation that requires an Urn I would trust this company.”

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Posted 1 year ago

Hi Daniece, We are so sorry for your loss and greatly appreciate your kindness. We hope to have been able to provide comfort in such a difficult time. Please let us know if you have any questions. Susan Fraser

Posted 1 year ago

“The product is beautiful, my granddaughter is going to love that her dad can be with her always. Each piece is unique, well-made, and beautiful. Thank you for making a difficult, emotional time better received.”

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Posted 1 year ago

Hi, We are so sorry for your loss and greatly appreciate your kindness. We hope to have been able to provide comfort in such a difficult time. Take care! Susan Fraser

Posted 1 year ago

“Very responsive and item came out great.”

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Posted 1 year ago

HI Jen, We appreciate this fantastic review, and are happy we could be of service to you in such a difficult time, Please let us know if you have any questions or concerns in regards to your order! Take care! Susan Fraser

Posted 1 year ago

“Searching for an urn for my brothers ashes I found this site. They are very professional and the urn was even better than what was pictured. I couldn't be more pleased with the product and the service.”

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Posted 1 year ago

Hi Dave, Thank you for taking the time to leave us a review! We are so happy to hear you had such a good experience with us and that we were able to assist you in creating what you were looking for. We take pride in maintaining clear and detailed communication between us and our amazing customers such as yourself. Take care! Susan Fraser

Posted 1 year ago

“I thought I was purchasing an engraved urn. I got a cheesy box with stickers that rubbed off while I tried in vain to get the screws in flush so that the box did not lean over. I complained and got a message from customer service saying that I would get a new one, properly engraved, delivered overnight with a label to return the first one. That was a week ago. Have received nothing except requests for review.”

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Posted 1 year ago

Hi Teresa, I am so sorry this happened, we had been trying a new way of engraving, that we will now no longer be using as there have been some issues reported and we never want to add any additional stress onto our customers. I do see that a new keepsake had been sent out for you, however it looks like there were major delays with FedEx so we will be shipping a new keepsake out for you overnight today to have a more guaranteed arrival. We have also contacted you in regards to this personally in order to determine additional actions needed for a resolution. Please contact us back at your earliest convenience, take care! Susan Fraser cs@inthelighturns.com (800)757-3488

Posted 1 year ago

UPDATE (2/8/2023) Hi Teresa, I do see that your new urn was delivered on 01/28/2023 and as we have not heard back, I can only assume all is resolved. Please contact us in regards to this if this is not the case, as we do not like to see any of our customers unhappy or with a less than satisfactory product. Susan Fraser cs@inthelighturns.com (800)757-3488

Posted 1 year ago

“Amazing customer service, I was able to pay an expedite fee to ensure my father’s urn arrived timely. Upon doing such I began tracking my purchase and discovered it was still not going to arrive in time. I called your customer service team and they immediately prepared a new white soaring Eagle urn and put it in next mail. It arrived and it looked beautiful and “Amazing!” Thank you again.”

In The Light Urns 5 star review on 27th January 2023

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Posted 1 year ago

“Not what I thought it would look like. No charm with it !”

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Posted 1 year ago

Hi Holly, I am so sorry for your experience with us. I see that these urns do come with the charms and for this mistake on our part I apologize. We will be shipping a new corrected order out for you today to have before this weekend. Please expect a call today as well. If you have any questions, please do not hesitate to let us know. Susan Fraser 1-800-757-3488 cs@inthelighturns.com

Posted 1 year ago

“A job well done! Just what we wanted.”

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Posted 1 year ago

Hi, Thank you for leaving us a review! We are so happy you were pleased with your order! We hope to have been able to provide comfort in this difficult time. Take care! Susan Fraser

Posted 1 year ago

“Beautiful quality”

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Posted 1 year ago

Hi Michelle, Thank you for taking the time to share your experience, we pride ourselves in offering amazing quality items and are glad to have been able to hit that mark with you and your order. Please let me know if you have any questions or concerns. Take care! Susan Fraser

Posted 1 year ago

“The only even slight complaint that I would have is I bought three of the exact same urns that came with a set of two they weren't packaged in pairs that was the only part that gave me a little heart attack but then I opened the other two boxes and found the other urns”

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Posted 1 year ago

Hi Amanda, Thank you for leaving us a review! I do apologize for this scare. Typically we do pack larger orders in multiple boxes to minimize damages to its contents. Nonetheless, thank you for bringing this to our attention! For future larger orders we will make this known! Please let us know if you have any questions. Susan Fraser

Posted 1 year ago

“You guys did a really good job thank you”

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Posted 1 year ago

Hi Danyelle, We appreciate this fantastic review, and are happy we could be of service to you in such a difficult time, Please let us know if you have any questions or concerns in regards to your order! Take care! Susan Fraser

Posted 1 year ago

“Sad time for us, our order was never so messed up. Helmet was bubbled (the paint) which I was told would be corrected. When we got it, it was NOT fixed. I'm disappointed in their quality of work and commitment to perfection.”

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Posted 1 year ago

Hi Waylon, I am so sorry about this and completely understand your frustration. Unfortunately we were not aware of the issue of bubbling happening the first time, as the only issue relayed to us was the color discrepancy. I am so sorry the overnight replacement arrived to you in worse condition, as that is definitely never our intention. We would love to make this right for you and I have contacted you in order to determine the best scenario for resolution. Please get back to us as soon as possible in order for us to find the best solution to assist in improving your experience with us to the 5 star quality we strive for. Susan Fraser cs@inthelighturns.com (800)757-3488

Posted 1 year ago

“I ordered three Sono Gunmetal Wooden Key Chain Urns for the three men who were like brothers to my late husband. They arrived in beautiful gift boxes, and I was extremely pleased with the quality of the urns. I have purchased from In the Light Urns before for my mother, and will purchase again if the need, sadly, arises. I highly recommend their products.”

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Posted 1 year ago

Hi Heidi, Thank you for taking the time to share your experience, we are so sorry for your loss, but are happy to have been able to help this time around as well as previously, as we know that these are difficult times and even the slightest help is appreciated. Please don't hesitate to contact us if you have any questions or concerns, take care! Susan Fraser

Posted 1 year ago

“The urn looks amazing and the customer service was amazing. They confirmed with me how it would look and were willing to correct any issues quickly.”

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Posted 1 year ago

Hi Amber, Thank you so much for this lovely review, we are so happy to hear you had such a good experience with us and that we were able to assist you in creating what you were looking for. We take pride in maintaining clear and detailed communication between us and our amazing customers such as yourself and are so happy to have been able to do that for you, please let us know if you have any questions or concerns, take care! Susan Fraser

Posted 1 year ago

“BEAUTIFUL!! I received my order very quickly. I had chosen silver tags but they were not available. The other option I was offered was more then satisfactory and I preferred the black to the silver it turns out. The keepsake urns I ordered are even more beautiful in person! I am very impressed and pleased with the entire experience. My Dad was a fisherman and he would highly approve of the urns himself”

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Posted 1 year ago

Hi Cindy, Thank you so much for taking the time to leave a review of your experience with our company, we are sorry the original tags were not available, but are happy to have been able to accommodate your order nevertheless! Please let us know if there is any more we can do for you, take care! Susan Fraser

Posted 1 year ago

In The Light Urns is rated 4.7 based on 4,979 reviews