In The Light Urns Reviews

Name: In The Light Urns
Address: 7143 West Pershing Ct., Visalia, Visalia
Rating: 4.71

4.7 Rating 4,979 Reviews

93 %

of reviewers recommend In The Light Urns

4.7

Based on 4,979 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

In The Light Urns 5 star review on 12th January 2024

283

Anonymous

Anonymous // 01/01/2019

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“I ordered an urn for my husband who passed away suddenly (and far too young). Not a pleasant task to search for and urn and I had an added challenge in finding something suitable to honor his Scottish nationality. I was pleased with the simplicity of the Thistle design urn. The black part looks a little "plasticky", but I thought it was very simple (which I wanted) and I was overall pleased. So much so, that I ordered a duplicate for my brother-in-law and his family, as we split his ashes to return to Scotland. The speed of In The Light Urns was remarkable, and the engraving is perfect. I would highly recommend this vendor.”

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Posted 1 year ago

Thank you so much for such a lovely 5 star rating, Eileen! It sounds like your husband's In The Light Urns Thistle Design was particularly meaningful to you and his family in the wake of the sudden, far-too-young passing. We are so pleased to see that you have had a good experience with us and we appreciate the kind words which you shared in your review. It is particularly rewarding to see that, in the spirit of honoring your husband's Scottish nationality, you chose to share his legacy with family by splitting his ashes in two, with one being returned to Scotland. Thank you for putting your trust in us for this important task. We are so glad that we could be part of this journey, and we hope that you will continue to find comfort in your memories. Take care! Susan Fraser

Posted 1 year ago

“Thank you Lourosa, and in the Light Urns for your great customer service and personal attention to detail. Can't wait to see my Raku Cremation Urn!”

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Posted 1 year ago

Hi Lee, We apologize for the disappointment you experienced with your urn. We understand how important it is to have an urn that reflects the beauty and uniqueness of your loved one. We are sorry that the urn you received did not meet your expectations and we take your feedback seriously. I have contacted you personally in regards to this to determine the best method of resolving the issue. Please get back to us as soon as possible as we never like to see our customers unhappy and would like to resolve this issue the best we can. Susan Fraser cs@inthelighturns.com (800)757-3488

Posted 1 year ago

“Beautiful urns, rush order came quickly. Great service, would highly recommend”

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Posted 1 year ago

“The engraved plaque arrived quickly and was perfectly done.”

In The Light Urns 5 star review on 8th May 2023

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Posted 1 year ago

Thank you so much, Jamie, for your 5 star rating of In The Light Urns! We're so glad to hear that you were pleased with your order. The engraved plaque arriving quickly and being perfectly done was the cherry on top! We appreciate your support! Take care! Susan Fraser

Posted 1 year ago

“We were looking for a rocket ship necklace urn charm for my daughter's very special pet that passed away and were not able to find one until here. The charm urn is perfect and just exactly what we had wanted. It arrived in just days, before we could pick up the ashes, which was perfect. Couldn't have imagined an easier transaction. My daughter was able to fill it herself with the instructions and she wears it everyday. Thank you”

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Posted 1 year ago

Thank you for your wonderful review, Catherine! We are so pleased to hear that the rocket ship necklace urn charm was exactly the special keepsake that you and your daughter were hoping for. We know how difficult it can be to find a unique piece to honor a very special pet, so we are humbled by your praise. Thank you for your kind words and thank you for choosing In The Light Urns. Take care! Susan Fraser

Posted 1 year ago

“Very nice just wish the stone was more purple. It looks clear. But nice enough on my recommendation my sister also ordered the same pendant to hold some of my step mothers ashes”

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Posted 1 year ago

Thanks for the 4 star review, Erica! We're glad to hear that you like the In The Light Urns pendant, even if the stone is not as purple as you'd like. It's great to hear that your recommendation was so well-received that your sister also ordered one of our pendants - we really appreciate your support! Take care! Susan Fraser

Posted 1 year ago

“We appreciate all that you do to make this horrible time a memorable experience with great quality items! We loved every urn and necklace that we purchased! We thank you so much”

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Posted 1 year ago

Thank you so much, Star, for your 5 star rating of In The Light Urns! We are truly grateful for your kind words and for all that you do to make the difficult time in life more memorable and special. We truly appreciate you taking the time to provide your feedback. We are so happy that you enjoyed the urns and necklaces that you purchased. We thank you again for your review! Take care! Susan Fraser

Posted 1 year ago

“Excellent selection of urns. Fast quick delivery.”

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Posted 1 year ago

Thank you so much for your 5 star rating of In The Light Urns! We really appreciate you taking the time to share your experience. We are so glad that you found our selection of urns excellent and that our delivery was fast and quick. Thank you for your kind words! Susan Fraser

Posted 1 year ago

“Urn came out beautifully I love it says Excatly what I wanted it to say”

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Posted 1 year ago

Thank you very much Nishaa for your 5 star rating of In The Light Urns! We am so pleased to hear that the urn came out beautifully and that it said exactly what you wanted it to say. Your support means a lot to us! Take care! Susan Fraser

Posted 1 year ago

“Perfect came in a timely fashion”

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Posted 1 year ago

Hi Wayne, Thank you so much for your 5 star rating of In The Light Urns! We're so pleased to hear that the item came in a timely fashion and perfectly! Take care! Susan Fraser

Posted 1 year ago

“It's amazing. Thank you”

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Posted 1 year ago

Hi Patricia, Thank you so much for your 5-star rating of In The Light Urns, Patricia! Your feedback means a lot to us and we really appreciate your support. Susan Fraser

Posted 1 year ago

“They are very beautiful and heavy good quality”

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Posted 1 year ago

Thank you so much for your generous 5 star rating of In The Light Urns, Patty! We are pleased that you are pleased with their beautiful and heavy good quality. If you have any questions, please let us know! Take care! Susan Fraser

Posted 1 year ago

“I purchased 5 memorial necklaces for friends and family members who wish to have Ginger with them forever. The 5 necklaces have already been claimed. So obviously I will be ordering more, and in 5 PC increments, until everyone is satisfied and taken care of.”

In The Light Urns 5 star review on 27th April 2023

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Posted 1 year ago

Thank you for your 5-star rating, Jerry! I'm glad that the memorial necklaces from In The Light Urns were able to provide a special way to keep Ginger close to the hearts of your friends and family. It's amazing that even in this difficult time, you were able to take care of all of them. I'm sure they will appreciate your thoughtfulness and generousness. Take care! Susan Fraser

Posted 1 year ago

“I still need return label to send the first urn necklace If you would send it I will get it mailed back. Thanks”

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Posted 1 year ago

Hi Shari, Thank you for letting us know, this has now been sent to your email. Please do not hesitate to contact us directly in regards to your order, take care! Susan Fraser cs@inthelighturns.com (800)757-3488

Posted 1 year ago

“The necklace arrived very fast to my aunt, she is very pleased with it.”

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Posted 1 year ago

Hi Jamal, Thank you for your kind words! We are so glad to hear that the necklace arrived quickly to your aunt and that she was pleased with it. We strive to provide our customers with fast and reliable service and we are glad to hear that this was achieved with you. We greatly appreciate you taking the time to share your experience, take care! Susan Fraser

Posted 1 year ago

“I got the urn and loved the look of it and I know that my dad would have loved it too thanks alot”

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Posted 1 year ago

Thanks so much for rating In The Light Urns a 4 star! I'm glad you got the urn and appreciated the look of it. I'm sure your dad would have liked it too. Thank you for your kind feedback! If you have any questions, please let us know! Take care! Susan Fraser

Posted 1 year ago

“Delivery time was great & the quality was just as good!!”

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Posted 1 year ago

Hi Terrence, Thank you for taking the time to share your experience. It's great to hear that the delivery time was great and the quality of the In The Light Urns was just as good. We appreciate your kind words! Take care! Susan fraser

Posted 1 year ago

“More than I expectecd”

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Posted 1 year ago

Hi Ray, Thank you so much for your 5 star rating of In The Light Urns! We truly appreciate it, and it means the world to us that you liked our products more than you expected. Susan Fraser

Posted 1 year ago

“My sweet baby boy’s urn couldn’t have turned out more perfect, thank you so much! ❤️”

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Posted 1 year ago

Hi, Thank you so much for your 5 star rating! We're so glad that you love your urn, Thank you so much for your kind words! ❤️ Susan Fraser

Posted 1 year ago

“Needed two wings instead of one. The picture was dark. Script/Font wasnt great on the decease name.”

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Posted 1 year ago

Hi Beth, We apologize for the disappointment you experienced with your order. We understand how important it is for all the details to be perfect when creating a meaningful keepsake. We are sorry for the difficulty in seeing the picture, and for the font not being to your liking. We have taken note and have shared your feedback with our design team to ensure the quality of our products will be the best it can be. We hope you will give us another chance! Please contact us as soon as possible. We have also already sent you an email in regards to this. Susan Fraser cs@inthelighturns.com 1-800-757-3488

Posted 1 year ago

In The Light Urns is rated 4.7 based on 4,979 reviews