In The Light Urns Reviews

Name: In The Light Urns
Address: 7143 West Pershing Ct., Visalia, Visalia
Rating: 4.71

4.7 Rating 4,979 Reviews

93 %

of reviewers recommend In The Light Urns

4.7

Based on 4,979 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

In The Light Urns 5 star review on 12th January 2024

283

Anonymous

Anonymous // 01/01/2019

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“It is a beautiful urn very happy with it”

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Posted 11 months ago

Thank you so much for the positive rating, Tona! We are absolutely delighted that you are pleased with our product and pleased to hear that you think it is beautiful. We hope it provides joy and comfort for a long time. Take care! Susan Fraser

Posted 11 months ago

“Beautiful”

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Posted 11 months ago

Thank you so much, Nicole, for your 5 star rating of In The Light Urns! We are so excited that you think our products are beautiful! If you have any questions, please let us know! Take care! Susan Fraser

Posted 11 months ago

“Beautiful and tasteful. The monogram is in lovely white script. We are having a sea burial in January and rveryone eho has seen the urn remarked how beautiful it is. Thank you for providing such a quality product at an affordable price at such s difficult time.”

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Posted 11 months ago

Hi Debra, Thank you so much for your heartfelt review. We're deeply honored to have played a part in providing you with a beautiful and tasteful urn for your upcoming sea burial in January. It's truly touching to hear that everyone who has seen the urn has remarked on its beauty. Your kind words about the lovely white script monogram and your appreciation for the quality and affordability of our product mean the world to us. We understand that this is a challenging time, and we're committed to offering meaningful and thoughtful options to our customers. If you ever have any more needs or questions in the future, please don't hesitate to reach out. We're here to support you during this difficult time and beyond. Wishing you a serene and meaningful sea burial ceremony in January as you pay tribute to your loved one's memory. Susan Fraser

Posted 11 months ago

“Beautiful urn. Arrived fairly quick as pictured. Came with a lovely card, addressing my loss. Overall, 10/10.”

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Posted 11 months ago

Hi, Thank you so much for sharing your feedback and your experience with our urn. We're truly touched to hear that you found the urn beautiful and that it arrived as pictured, providing a quick and seamless experience. We understand that this is a difficult time, and we're honored to have been able to provide you with a small measure of comfort through our product and the heartfelt card that accompanied it. Your 10/10 rating means the world to us, and we're here to support you in any way we can. Should you ever need anything else or have any questions, please feel free to reach out. Our thoughts are with you, and we hope that the urn serves as a meaningful tribute to your loved one's memory. Susan Fraser

Posted 11 months ago

“Beautiful product. Quick turnaround. Perfect size.”

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Posted 11 months ago

Hi, Thank you so much for taking the time to leave such a wonderful review! We're absolutely thrilled to hear that you found our product beautiful, appreciated the quick turnaround, and found it to be the perfect size. Your satisfaction and positive feedback mean a lot to us, as we strive to provide our customers with the best possible experience during such sensitive times. If you ever have any more needs or questions in the future, please don't hesitate to reach out. We're here to assist you every step of the way. Wishing you comfort and solace as you honor your loved one's memory with our urn. Susan Fraser

Posted 11 months ago

“Will not use it until spring...but am very pleased with pillow urn..”

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Posted 11 months ago

Hi Billie, Thank you so much for taking the time to share your feedback with us! We're delighted to hear that you are pleased with your pillow urn, even though you won't be using it until spring. Your satisfaction means a lot to us, and we hope that when the time comes to use the urn, it will serve as a meaningful and beautiful tribute. If you have any questions or need assistance in the future, please don't hesitate to reach out. We're here to help and ensure your experience with our products is nothing short of exceptional. Wishing you a peaceful and comforting spring when the time comes. Susan Fraser

Posted 11 months ago

“Very nice”

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Posted 11 months ago

Thank you so much for your 4 star rating, Randall! We're so glad you appreciate the beauty of our In The Light Urns. We apologize that the funnel was missing from the package. Please give us a call with your order number and we can definitely have one sent right out for you! Susan Fraser 1-800-757-3488 cs@inthelighturns.com

Posted 11 months ago

“Was very satisfied with the serves and quickness of receiving our urn.”

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Posted 11 months ago

Hi Barbara, Thank you so much for sharing your experience with us. We are deeply gratified to know that you were very satisfied with our service and the prompt delivery of your urn. Providing compassionate service and ensuring timely delivery, especially for something as significant as an urn, is incredibly important to us. Your feedback is a valuable affirmation of our team's efforts. Please know that we are here for you if you need any further assistance or support. And if there's anything else we can do to help during this time, don't hesitate to reach out. Thank you once again for choosing our service for your needs. It has been our honor to provide you with an urn that meets your expectations. Susan Fraser

Posted 11 months ago

“Good quality and fast shipping”

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Posted 11 months ago

Hi Tara, Thank you for taking the time to leave such a positive review! We're thrilled to hear that you are satisfied with the quality of the urn and our shipping speed. Our team works hard to ensure that every product is crafted to the highest standard and that your orders reach you as quickly as possible. Your acknowledgment is truly rewarding for us. If you have any further needs or inquiries, please feel free to contact us. We're always here to help. And, if you ever need anything else in the future, remember that we're just a message away. Thank you once again for choosing us for your important purchase. Take care! Susan Fraser

Posted 11 months ago

“Thankyou so much received it today ..”

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Posted 11 months ago

Hi James, We're absolutely delighted to hear that your urn has safely arrived and that you're pleased with it. Knowing that our product has met your expectations means a great deal to us. If you have any further needs or questions, please don't hesitate to reach out. We're here to assist you. Thank you once again for choosing our urn for such an important purpose. Your trust in us is deeply appreciated, take care! Susan Fraser

Posted 11 months ago

“Love the wolf head pendant! Lovely detail, real heft to it. Would have bought a chain but not feeling the claw clasp.”

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Posted 11 months ago

Hi Pauline, Thank you so much for your wonderful feedback on the wolf head pendant! We're thrilled to hear that you appreciate the detailed craftsmanship and the quality of the pendant. Regarding your comment on the claw clasp, we truly value your input. We strive to offer a variety of options that cater to our customers' preferences. I'll pass your feedback to our design team for consideration in future designs. Meanwhile, if you're still interested in a chain, we have a few different clasps available. Perhaps one of these might suit your taste better. Again, thank you for choosing our product and for taking the time to share your thoughts. Your satisfaction is our top priority, and we hope to continue providing products that meet your expectations. Susan Fraser cs@inthelighturns.com (800)757-3488

Posted 11 months ago

“I've waited some time to purchase an urn for my husband's ashes. Traditional urns were just not right. I happened on The Light Urns site and found a beautiful pottery style urn. The purchasing process was easy. Urn arrived very well packaged. It was just as pictured and will provide a lovely resting spot for my loved one.”

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Posted 11 months ago

Thank you so much for your 5-star rating, Cynthia! We are so happy that you were able to find the perfect urn for your husband's ashes and that the purchasing process was easy and painless. We really appreciate your kind words and we hope that you can find peace in the knowledge that your loved one has a beautiful resting spot. Take care! Susan Fraser

Posted 11 months ago

“The necklace I ordered for my son was beautiful!! It was wonderfully crafted and held a good amount of ashes!”

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Posted 11 months ago

Thank you so much, Amanda, for your 5 star rating of In The Light Urns! We are so pleased to hear that you were pleased with your purchase! We appreciate that you enjoyed the beauty and craftsmanship of the necklace and that it held a good amount of ashes. Thank you for your kind words! If you have any questions, please let us know! Take care! Susan Fraser

Posted 11 months ago

“I love my urn necklace, which was easy to fill. Wear it everywhere except the shower.”

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Posted 11 months ago

Thank you so much for your 5 star rating of In The Light Urns. I'm so glad you love your urn necklace - it's great for being able to carry a special memento wherever you go! It's also so easy to fill, which makes it that much easier to wear it everywhere except the shower. If you have any questions, please let us know! Take care! Susan Fraser

Posted 11 months ago

“After ordering what appeared to be a nicely painted urn through Amazon and then getting a very badly painted (nothing like the picture) urn I was forced to go back online and search again to find an acceptable urn. A few days later this urn showed up on the 'In The Light Urns' website. The 'Whale Tail' medallion seemed like the perfect understated thing for my mothers cremains. After choosing what text that I desired to have added to the urn, one call to your company to work out how it was to be placed turned out to be a nearly pleasurable experience working with Andrew. You have all done an utterly FANTASTIC job! SO TASTEFUL! Not to mention the reasonable cost and the patience and kindness of ALL of the employees that I dealt with any time I called (out of curiosity to see how things were going). I will be recommending this company and its services to anyone who may need an urn and also the crematory that has handled my mother. Thanks so much!! Dan R.”

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Posted 11 months ago

Hi Daniel, We are profoundly moved by your heartfelt review and your journey to find the perfect urn for your mother's cremains. We're truly honored that you chose our "Whale Tail" medallion urn, and we're delighted to hear about your positive experience with our company. Andrew and our entire team strive to provide the best service possible, and your kind words are a testament to their dedication. Your satisfaction and comfort during this difficult time mean everything to us. Thank you for not only appreciating the quality and tastefulness of our products but also recognizing the reasonable cost and the patience and kindness of our team members. Your recommendation to others and to the crematory that handled your mother is a tremendous honor. If you ever need further assistance or if there's anything more we can do for you, please know that we are here for you. Once again, thank you for choosing us, and we extend our heartfelt condolences to you and your family. Susan Fraser

Posted 11 months ago

“The Ornaments turned out great. Shipped fast too”

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Posted 1 year ago

Thanks so much for your 5 star rating, Daniel! We're so pleased to hear that the Ornaments turned out great and that they shipped fast too. We appreciate you taking the time to review us. Take care! Susan Fraser

Posted 11 months ago

“Great service and product exactly as pictured. Beautiful urn for my dear wife's remains.”

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Posted 1 year ago

Thank you so much David for your kind words and your 5 star rating! We are so glad that our service and product met your expectations and that you were pleased with the beautiful urn for your dear wife's remains. We appreciate your feedback! Take care! Susan Fraser

Posted 11 months ago

“I was very impressed with the beauty of the stand and the name plate.”

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Posted 1 year ago

Thank you so much, John! I'm so glad that you were very impressed with the beauty of the stand and the name plate. Your five-star rating of In The Light Urns means a lot to us! Take care! Susan Fraser

Posted 11 months ago

“It was just what I ordered. Thank you to all the technicians who were responsible”

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Posted 1 year ago

Thank you so much, Stephen, for your 5-star rating of In The Light Urns! We are thrilled to know that the product is just what you ordered. We'd like to also thank all the technicians who contributed to the successful delivery of the order. Your kind words of appreciation are highly valued! Take care! Susan Fraser

Posted 11 months ago

“I was even happier with the style I chose when I received it! Very tasteful and appealing online, but the actual product is very well made with great attention to detail. Thank you!”

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Posted 1 year ago

Thank you, Tammy, for your 4 star rating of In The Light Urns! I'm so glad to hear that you were even happier with the style you chose when it arrived. It's wonderful to hear that the actual product is very well made with great attention to detail. We truly appreciate your kind words. Thank you! Susan Fraser

Posted 11 months ago

In The Light Urns is rated 4.7 based on 4,979 reviews