In The Light Urns Reviews

Name: In The Light Urns
Address: 7143 West Pershing Ct., Visalia, Visalia
Rating: 4.71

4.7 Rating 4,979 Reviews

93 %

of reviewers recommend In The Light Urns

4.7

Based on 4,979 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

In The Light Urns 5 star review on 12th January 2024

283

Anonymous

Anonymous // 01/01/2019

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“My order was just what I wanted and my mom would have loved it”

Helpful Report

Posted 1 year ago

Hi, Thank you for sharing your heartfelt feedback with us. We're truly honored to have provided something that resonates so deeply with you and that would have been cherished by your mom. It's our utmost privilege to play a part in commemorating the memories of loved ones. Please know our thoughts are with you, and should you need anything in the future, we're here to assist. Take care. Susan Fraser

Posted 1 year ago

“The products were made and delivered quickly. the bottom of the wooden box was unnecessarily tight and not at all appropriate for the box. Adjustments to the manufacturing process would be necessary to prevent damaging the box while opening. I was able to finally remove using water and a suction cup. After sanding around the edges on all sides to achieve the proper fit, I needed to drill a new hole on the front side to replace the location for a screw that had split the wood (only on the interior). I like the box and the service. if they begin taking care to finish the only moving part of the system they can score 100% in the future.”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to provide detailed feedback on your experience with our product. We sincerely apologize for the inconvenience you faced with the wooden box. Quality is paramount to us, and it's concerning to hear about these issues. We genuinely wish we had been informed earlier; we would have promptly sent a replacement to rectify the situation. We will be addressing this with our manufacturing team to ensure that such issues don't arise in the future. We appreciate your understanding and patience in handling the situation yourself, and thank you for still recognizing our service. Your feedback helps us improve, and we are committed to making the necessary changes. Please don't hesitate to reach out if you have any further concerns or needs. Once again, our apologies and thank you for bringing this to our attention. Susan Fraser

Posted 1 year ago

“My sister who passed away from cancer loved mauve. I was so thrilled I was able to purchase a water biodegradable pillow in that color to make her memorial special through In The Light Urns. It arrived in a timely manner,and was carefully packaged.Thank you.”

Helpful Report

Posted 1 year ago

Hi Marlene, Thank you for sharing such a heartfelt review with us. We're deeply moved to hear how the mauve biodegradable pillow played a role in honoring your sister's memory. It's our utmost priority to offer products that resonate personally with families during such significant moments. Knowing that we could contribute to making her memorial special is truly meaningful to us. Our thoughts are with you, and we're here should you need any further assistance or support in the future. Take care. Susan Fraser

Posted 1 year ago

“I love the necklace urn. It's beautiful.”

In The Light Urns 5 star review on 11th October 2023

Helpful Report

Posted 1 year ago

Hi Michele, Thank you so much for your positive feedback and for sharing a photo of your drum set pendant! We're thrilled to hear that you love the necklace urn and find it beautiful. We strive to create meaningful pieces that can be cherished, and it warms our hearts to know we've achieved that for you. If you ever need any assistance or have more to share, please feel free to reach out. Take care! Susan Fraser

Posted 1 year ago

“it's just beautiful! Thank-you.”

Helpful Report

Posted 1 year ago

Hi Margaret, Thank you for your kind words! We're so pleased to hear that you found the urn beautiful. It's our honor to provide items that resonate deeply with our customers. If you ever need any assistance or have further feedback, please don't hesitate to reach out. Take care. Susan Fraser

Posted 1 year ago

“The urn for my baby nephew was so beautiful! Thank you.”

Helpful Report

Posted 1 year ago

Hi Dolores, Thank you for sharing your sentiments with us. We're deeply honored to have been a part of creating something special for your baby nephew. We understand the profound significance of such a piece, and we're glad you found it beautiful. Our thoughts are with you and your family during this time. If there's any other way we can assist or support you, please don't hesitate to reach out. Take care. Susan Fraser

Posted 1 year ago

“Great service from your team. Your graphic designer pointed out a typo which he then corrected it with my consent. Your customer service representative provided accurate arrival information. I am completely happy with your company.”

Helpful Report

Posted 1 year ago

Hi Valeria, Thank you so much for your thoughtful review! We take pride in our attentive team and are thrilled to hear about your positive experience with us. Ensuring accuracy and providing clear communication are key aspects of our service, and we're glad we could assist you in this manner. We truly appreciate your trust and kind words. Should you have any other needs in the future, we're here to help. Take care and best wishes. Susan Fraser

Posted 1 year ago

“Quick delivery. Beautiful product.”

Helpful Report

Posted 1 year ago

Hi Kelly, Thank you for your kind words! We're delighted to hear that you were pleased with the product and its timely delivery. It's our priority to provide both quality and efficiency for our valued customers. Should you need anything in the future, please don't hesitate to reach out. Take care! Susan Fraser

Posted 1 year ago

“I thought the engraving was going to be in the urn. Although I was pleased I received it in time and it was beautiful.”

Helpful Report

Posted 1 year ago

Hi Sonyia, Thank you for taking the time to share your feedback. We're glad to hear that you found the urn beautiful and that it arrived in a timely manner. I would like to clarify that we did use a sandblasting technique to directly engrave onto the urn. This method provides a lasting and clear engraving, but might be different from other techniques. If you have any concerns or questions about the engraving, please don't hesitate to reach out to us. We truly value your satisfaction and appreciate your feedback. Take care. Susan Fraser

Posted 1 year ago

“Key chains I ordered came out very beautiful. They came out exactly as I thought they would. Very good job!! I would recommend your company to anyone.”

Helpful Report

Posted 1 year ago

Hi Melissa, Thank you so much for your kind review! We're thrilled to hear that the key chains met your expectations and that you found them beautiful. It's always our aim to deliver quality and craftsmanship to our valued customers. Your recommendation means the world to us. Please don't hesitate to reach out if you need anything in the future. Best wishes! Susan Fraser

Posted 1 year ago

“My son's urn was made and designed beautifully..”

Helpful Report

Posted 1 year ago

Hi Darlene, Thank you for your kind words. We're deeply honored to have been a part of creating something meaningful for your son. We understand the profound significance of such a piece, and we're glad to hear that you found it beautifully designed. Our thoughts are with you and your family during this time. Please let us know if there's anything else we can assist with. Take care. Susan Fraser

Posted 1 year ago

“You made the process less stressful and from ordering to receiving was simple. You made a great product to honor our baby boy. Thank you”

Helpful Report

Posted 1 year ago

Hi Joshua, Thank you deeply for taking the time to share your experience. We understand how important and personal this is, and we're truly honored to have been able to provide some comfort during this challenging time. We're glad to hear that the process was smooth for you. Our thoughts are with you, and please know we're here for any further support you may need. Take care. Susan Fraser

Posted 1 year ago

“Was extremely beautiful♥️”

Helpful Report

Posted 1 year ago

Hi Jackie, Thank you so much for your kind words! We're delighted to hear that you found the urn beautiful. Your satisfaction is our top priority. If you ever need any assistance in the future, please don't hesitate to reach out. Take care! Susan Fraser

Posted 1 year ago

“Beautiful urn that paid tribute to my brother and his love of fishing.”

In The Light Urns 5 star review on 10th October 2023

Helpful Report

Posted 1 year ago

Hi Michael, Thank you so much for sharing this touching review and photo. We are deeply honored to have played a part in commemorating your brother's life and his love for fishing. It's our utmost goal to provide meaningful tributes to our cherished loved ones. Your feedback means a lot to us, and we hope the urn continues to serve as a special remembrance of your brother's legacy. Susan Fraser

Posted 1 year ago

“I order an urn plus an extra bag for the inside, but didn't receive the outside bag, that is included with the urn. The urn is beautiful and nicely engraved. I paid extra for fast shipping to Canada and received it on time. But it took 2 emails and a phone call to get credit for the missing bag.”

Helpful Report

Posted 1 year ago

Hi Janice, Thank you for sharing your feedback with us. First and foremost, we deeply apologize for the oversight with the missing bag. We understand the importance and sensitivity of such orders, and it's regrettable that you had to go through additional steps to resolve the issue. We are pleased to hear that the urn itself met your expectations and that you were satisfied with the engraving and timely delivery. We'll be taking measures to ensure that such mistakes don't happen in the future. Your feedback is invaluable in helping us improve. Thank you for your patience and understanding, take care! Susan Fraser

Posted 1 year ago

“I'm so pleased with the pewter urn I ordered for my nephew who was a big Dallas Cowboys fan. I'm not very technical and had to call for assistance with placing the order and immediately was able to talk to someone that spoke "English" and walked me through the order. It arrived right on time and is beautiful. Thank You so much.”

Helpful Report

Posted 1 year ago

Hi Sandy, Thank you so much for taking the time to share your experience with us. It brings us great joy to know that you are pleased with the pewter urn and its significance to your nephew's memory. We understand that technology can sometimes be challenging, and we're glad our team could assist and ensure a smooth ordering process for you. We pride ourselves on providing prompt and helpful customer service, and it's heartening to hear that we met your expectations. Thank you again, take care! Susan Fraser

Posted 1 year ago

“Good quality product came quickly only thing I didn't like was l wish there was more room for ashes”

Helpful Report

Posted 1 year ago

Hi Melissa, Thank you for taking the time to share your feedback with us. We're pleased to hear that you found the product to be of good quality and that our delivery met your expectations. We deeply understand the significance of ensuring enough space for a loved one's ashes, and we appreciate your note on that. We'll certainly take your feedback into consideration as we continuously seek to improve our products. Please don't hesitate to reach out if there's anything more we can assist with. Susan Fraser

Posted 1 year ago

“My charm memorializing the passing of my Daddy is absolutely beautiful. I will wear it everyday for as long as I live.”

Helpful Report

Posted 1 year ago

Hi Karen, Thank you deeply for sharing such a heartfelt review. We are humbled to know that the charm has brought you a sense of closeness and comfort during this time. Remembering and memorializing loved ones is a sacred journey, and we're honored to have been a small part of yours. May the charm continue to be a cherished token of your love and memories. Should you need any support or assistance in the future, please don't hesitate to reach out. Susan Fraser

Posted 1 year ago

“I was very pleased with my purchase. The thoughtful cards and sayings are a very kind touch.”

Helpful Report

Posted 1 year ago

Hi Cynthia, Thank you so much for taking the time to leave such a wonderful review. We're truly touched to hear that you appreciated the cards and sayings we included. It's our aim to provide not just a product, but also a meaningful experience for our customers during such sensitive times. We're honored to have been a part of your journey. Please let us know if there's anything else we can assist with in the future. Susan Fraser

Posted 1 year ago

“Beautiful urn. Thank you so much”

Helpful Report

Posted 1 year ago

Hi Evonna, Thank you for taking the time to share your feedback. We're delighted to hear that you found the urn beautiful. It's an honor to be a part of such an important and personal choice for you. Please know that we're here to assist you in any way we can. Susan Fraser

Posted 1 year ago

In The Light Urns is rated 4.7 based on 4,979 reviews