“Your survey responses were marked with a 1.4% probability of accuracy due to the increase in the number of requests for online customer surveys that often include deceptive schemes and avoidance of customer concerns. This is a major cause of disruptions to online privacy.
Our “Candid Response” provides you with an accurate, detailed, reply without the 98.6% possibility of skewing the data. The service fee is $150.00 and is payable to Paypal (ppaluigi@gmail.com). Alternatively, you may unsubscribe this email address from your current registry, as its value would have de minimus merit.”
“I love having med delivered to me, but I’m “older than dirt” and have major problems navigating a computer. Thus confusion is created and the more I try to “fix” the mess I make, the more intimidated I become over your reactions to my “mess”. So sorry! My bad!”
“First impression wasn't the best. Koala solicited me via email under my vet clinic's name, so I placed an order. A couple days later I received an email that my vet wouldn't authorize to a 3rd party (Koala). So I had to call my vet, they had to call me back, wasting my time. Got an apology email from Koala, but they never let me know if it was approved or not. I received no verification if the meds were being sent or rejected. Just left up in the air. About a week later, I received the meds. So I guess it all worked out in the end, but to me, it felt disorganized with poor communication. So meh. I wouldn't recommend.”
“On November 7th I ordered (190RW) for the 1st time and when I received the text stating it was delivered - I looked and it was not on my porch - I never received it! I called November 19th and explained to them that I never received my order and they were able to resend me my order. To date I DO NOT HAVE MY ORDER!!!!”
“I have been so very happy with Koala up until the point where my pup took a turn for the worst and meds were already out for delivery. There was no option to return the unopened box that wasn't delivered yet or even a refund which makes me very sad. It's very expensive and at this point with all his hospitals visits it would have been nice to have an option”
“Love this website and company! The only problem is that sometimes it is really hard to get a prescription set up. Took us a couple weeks but now that it’s set up we are so happy with it!”
“If you have the time to wait for the medicine it is a valuable service for the discounts they give. If you're in a hurry, go to your local vet. However, if there is no discount given, the service is generally not worth it.”
“I would say acceptable at best. It took far too long to get my dogs medication. They ended up going without Heartworm meds for two months due to slow processing and several questions which kept delaying the process even more. It shouldn't be that hard. I also don't like that you have to sign up for autoship when I have 0 desire to do autoship.”
“More communication is needed. If we had been informed of the issue of Samson's Simparica order ahead of time Dr. Horvath and I would have been okay with your protocol. The lack of information made it appear that Koala Health was unaware of Samson's weight.”
“Took WAY too long for my order to get to me. And while I appreciate the thoughtfulness of the gift you sent (bandana) I really dont want or need any more things.”
